Had a blast this weekend. Our ship crew Pedro and Andres were the best. They took care of my guest and I. Their customer service was great. The Yacht was beautiful and they made the experience a 10 out of 10. Thank you and I would highly recommend using this company and crew again. read more

On March 11th, 2023 my husband and I drove over an hour to Miami to see a 60 ft yacht-The Leopard. On March 12th I put down a $1,000 deposit for The Leopard, booked and reserved for May 27th! TWO MONTHS IN ADVANCE! The contract I signed on May 25th was for the 60 ft leopard. On May 26th, I received a call from Juan and Milos stating that the boat I rented may not be available due to an incident that happened with the boat ( ran the ground). However, I was offered a 50 ft boat, in case my original one was not ready to sail. I paid more for the original one. This was a classic bait and switch As of 10 am, the morning of Saturday, May 27th, there was no communication from them, so I had to follow up to see if my original boat was ready. It was such a stressful morning, trying to get some information on my original boat. I had a lot of family in town for my birthday weekend. We were offered two extra hours for the inconvenience. I was told one thing by Golden yacht charter regarding help getting our stuff on the boat and then told another thing by the captain of the boat. After I complained, I was then offered $300 and told that was the best that could be done. I tried calling Juan (the booking agent ) back and did not get an answer, I text and did not get a reply. I started calling all the other numbers for Golden Yacht Charter and did not get an answer. I told the captain we were not leaving and I wasn't signing the final paperwork until I spoke with someone from Golden Yacht Charters, that's when I got a callback. The person I spoke with also tried to lowball me. Again BAIT AND SWITCH! The boat did not leave until an hour later when we finally agreed on an offer. As a company, If you do not have what the customer paid for, you should give them something comparable or better. Not something of lesser value.  I had no issues getting in touch with Juan prior to May 27th. He was responsive and helpful. Email sent to the executive team on June 2nd. Waiting for a response read more

We booked a boat 2 months in advance and booked another boat with the same company to tie up with us. The night before he had boat trouble which we understand but they took us out them made us leave 2 hours early because they had booked another charter!!! We got screwed because of his problems! And well we drove back they were cleaning and hosing the boat off all onto us! So unprofessional! The other captain also was lost and lost a buoy that he couldn't swim after! read more

I booked the beautiful Marquis yacht through Golden Yacht Charters and was beyond amazed at the service! The yacht was spotless, perfect amount of refreshments, and our captain Tiago and stewardess Keyli were incredible! They toured us all around Miami, pointed out beautiful celebrity houses, took us to the best photo op spots, and let us hop in the water whenever we wanted to jump in! I couldn't find anything to complain about even if I wanted. The experience from booking to payment to cruising around was so easy and seamless. I read a lot of negative reviews for other rental companies, was referred to them and I'm so happy we used them! You can't go wrong with them! If you want a premier, luxury yacht experience this is the company you want to book with! read more

Don't normally write bad reviews but the yacht was dirty and not really what we were expecting. After hearing what our friends paid elsewhere, we definitely overpaid. read more

We booked a beautiful 65' azimut and I paid and planned a month in advance. That morning they switched the yacht and the location for pick up. 45 mins- 1 hour away. The charter was not as planned. The caterer was a big waste of money. $2,400... Half my attendees ended not coming because of location switch. The crew was inexperienced. Never, never again. Don't trust this company !!! The aggravation alone was not worth it. They sent us to a private old house. Not the safe Marina in Miami. They then extorted another $400 from us to be dropped of closer to original starting point. I signed a document where to be dropped off and there was no mention of additional charge at that time. I had to zelle them while we were in middle of water. No choice !! It's not the crews fault it was Golden Yacht Charters fault. read more

This was a terrible experience!!! We booked our boat two months ago and last minute he told us that we had to leave at four instead of six!! Ruined our time and lied to us about the time we have. They were also cleaning the boat as we leave to make sure it's ready for the next group!!! So disrespectful and ruined our day!!! Not worth money!!! read more

Cruised to South Beach from Hallandale today on 97' yacht with 12 Press Agents from NYC who came down on Private Jet. What a beautiful day. The yacht was sparkly and grand....the crew was charming and polite. I don't think it gets any better than this. Thanks Britt! . read more

Danny made my trip amazing, we chartered the 55' Azimut and we were blown away by the professionalism on the boat, the boat staff was incredible! I will ONLY charter through Danny via Golden Yacht Charters, and you should too. Danny helped with a discounted rate, even though I booked a week before, all drinks are included! The staff pointed out all the luxury houses as we sailed by them, he knew who owned them, the prices, and all the details about them! The staff made great conversation, which I loved. We pulled up to a island and swam to shore half way through our trip, they know the best spots in Miami! If you are looking for a QUALITY, RELIABLE, and AFFORDABLE yacht connection, defiantly consider Golden Yacht Charters, and give Danny a call. read more

I am a professional yacht stewardess for over 9 years. I was hired by GYC along with a seasoned colleague. I was contacted to do a charter in the Bahamas. We arrived at the vessel around 2pm with the 10 guest charter to begin the following day at 10 am. We found the boat in deplorable condition. Water dripping from the ceilings in multiple locations, carpets pulled back with fans, dirty dishes glasses ashtrays everywhere. 15 bags of dirty laundry. Etc. We found the crew sleeping and what appeared to be an intoxicated state. We looked around and decided this is unsafe and unhealthy. We contacted the GYC and had no response to our decision to leave. We were so lucky to have caught a plane to get back to Florida. They since will not pay for our time or flight expenses. This is such an unprofessional company. Do Not Ever go on one of there vessels. If you cherish your well being. read more

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Tried it out buying a deal from living social. We had a great trip and the staff was very friendly and helpful. 3 problems No radio hard steering to the left seats looked like they could have scrubed them better before we took the boat. read more

Although the staff seemed very friendly at the time of booking, this business is not playing fair with those who buy coupons for 1/2 off rentals. First, the boat we were given was a little old and run-down, which we took in stride, since we were getting it for half price. However, we then found out the depth gauge didn't work (they said they had disabled it), and neither did the radio. Then they proceeded to tell us about how the engine would be damaged if we "polished the propeller". Which means, if you accidentally hit some sand, then they have to take the boat out of commission, and charge you whatever the mechanic charges to check it and fix it if needed. When we stopped for something to eat, we were in shallow water, and drifted. When we started up the engine, it touched the sand for all of one second. We noticed right away, and trimmed the engine immediately. When we returned, we told them about this, but they insisted that the engine might be damaged and they couldn't rent it out anymore. They would put a $500 hold on our credit card, and we would hear later what it would cost. Finally, after we put up a fight, they said we could pay $150 and be done, which we angrily did. It ruined our experience and we felt ripped off. We all left very angry. I asked my friends who have boats and they confirmed that an engine will always accumulate a little sand, and it's regular maintenance to flush it out every once in a while, especially for a rental. If you know Biscayne Bay, then you know how easy it is to get into shallow waters. It's not playing fair to take out the depth meter, or not repair it, and then charge people for hitting bottom. This is most likely their way to get their money out of people who take the online coupon. If you want to rent a boat for an afternoon, go across the bay to South Beach Boat Rentals. We rented from them previously and got a much better boat, with everything working, and no polished propeller scam. Visited May 2012 read more

Wow, wow, wow! This is literally the worst charter company in Miami. All their boats are pieces of crap. Nothing is working on those boats. The prices are very expensive and absolutely do not worth it. People at the office are rude and have absolutely no customer service. They emotionless and talk to you like robots, caring only about getting money from you card and be done with you. I tried to speak with the owners, same thing. No manners, no service, no professionalism. I am repeating again-the worth company in Miami. Dont waste your money on this, you will regret it. read more

we bought a living social deal and made a reservation. There were thunderstorms that day so they allowed us to change it for the next week with out a penilty which I though was nice. We got to the marina and the office manager was very nice and showed us where to go. John the boat hand was very friendly and switched our boat when he noticed there were problems with the first one. He explained all the issues with traveling in shauls(shallow water) and so we were very careful as not to hurt the engine with sand. He explained the map and where how we could get where we wanted to go. We really enjoyed the day on the water. The steering to the left was hard to turn but all in all the ride was nice. There also was no radio so we had no mp3 connection and that would have been nice. They said the 18 foot boats don't have the radios. read more

My girlfriends and I rented a 55 foot Azumit Yacht from Golden Charters to celebrate my bachelorette party and we had an amazing time. Captain Steve and his attendant Olea were very nice and very attentive, I would definitely recommend this company to anyone looking to have some fun under the sun in style . read more

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Booked for my girlfriends birthday and had an amazing experience. Nemanja set everything up for me and he even had some gifts and balloons waiting for us when we got there. Truly the best experience I've had. The captain was very friendly and know exactly where to take us. Service provided was top notch and I would recommend ANYONE to book with Golden Yacht. The yachts themselves are in excellent condition and they truly let you enjoy yourself. 5 STARS!!!! read more

It started off as a decent experience until they claimed I damaged their old shoddy jetski. 4 days later. I booked an 80' Ferretti, paid a pretty penny for it, although the boat wasn't as nice as the pictures I really wasn't going to complain because the rental was to celebrate a recent accomplishment. The lower level of the boat smelled like a sewer or heavily used cat litter. The boat came with a jetski which looked like it had been through a war. It was a 2009 with lots of hours on it. (We took pictures because it was so shoddy). With cracks and dings everywhere. The jetski took on water while being used by our guests, this was after the crew dropped in from the crane before and after the jetski was ridden. The crew made no mention of any issues or the fact that we are responsible for anything related to the jet ski. Golden Yachts never called us. Then 4 days later I get an email from the broker, indicating that I will lose $1700.00 from my security deposit for repairs of the jetski. I was never given an opportunity to inspect the jetski, I wasn't even told there was an issue by Golden Yachts. In addition, the broker violated its own user agreement by failing to get or even as for my side of the story. As such I disputed the charge with American Express. Terrible experience. Stay away!!!!! There are so many other reputable honest companies out there. read more

My wife and I recently chartered a 116 Azimut for my 40th Birthday party and had an amazing experience with Golden Yacht Charters! The staff and crew were top notch and Britt was an outstanding planner! Britt was extremely responsive and attentive to our requests and truly went above and beyond to ensure everything exceeded our expectations - and they did! We will absolutely be using Golden Yacht Charters for our future charters in Miami! I highly recommend them! read more

I went on a Golden Yacht Charter for a birthday party and had a great time. The boat was stocked up with refreshments and the service was impeccable. Renting a yacht is a must- do thing in Miami. I grew up here and was still mesmerized by the amazing views I saw that day. Thanks guys! read more

Our 2 family party of 9 booked a 2 day excursion to Bimini in March 2018. While our trip was plagued by poor communication (after our down-payment was sent), delays at the dock, delays leaving Miami, failure to deliver all "extras", and equipment failure; our biggest compliant is that nearly 1 year later, the company has still not refunded more than $4,000 owed to our party. The company tactic is to make promises, delay, and then outright lie. Unfortunately no amount of complaints to the Florida Better Business Burea can force their hand. It appears from reading other review that they treat their staff/contracted workers as poorly as their customers. I get the sense this company is spinning a lot of plates to keep the scheme going. Hopefully others will read this post and look elsewhere. read more

We used this organization for 2 years in a row. They did an amazing job in being professional and courteous. In 2014, we chartered a 55' Azimut, 2015 with 1 hour of jet ski (must do), in 2015 we had to double up...43' Cranchi and 54' Pershing! Our captain on the 43' Cranchi was Joseamid and our mate was Hanley, and on the 54' Pershing our captain was George and our Stewardess Rebecca Amazing experience!! I recommend it to anyone!!!! read more

I chartered their 55' Azimut last weekend. Had an awesome time. I charter a few times a year and this was definitely one of the smoothest experiences I've had. Juan was great to deal with. Thanks guys! read more

Great service and day. Couldn't have asked for any better. Fabrizio and andres were the best crew , true professionals. Would recommend this to anyone read more

Should change their name from "Golden" to "Tin" based on customer service. Bought an Amazon Local deal sold by Living Social. When time to redeem voucher, first phonecall to them they said they didn't have voucher. After call to Amazon Local, 2nd call to Golden they found it, then sent reservation confirmation. Then sent second confirmation with change of terms from what was originally bought (self-captained) vs. requirement for paid "guide". Told them I wanted what I bought; they said too many accidents so they changed their terms (without informing voucher holders). They said get your money back from Living Social who, when I called said get your money back from Amazon (which complied, yea! Amazon Local). Can understand why Golden changed terms after bad experience--I am an owner captain of my own trawler--but can't understand why they didn't notify voucher holders. Customer service a little leaky. read more