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    GoldMax

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    14 years ago

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    Cash America Pawn

    Cash America Pawn

    2.4(5 reviews)
    4.7 mi

    The manager George help me out so much great person to work with answer all my questions went…read morethrough all the paper work.

    My wife and I have been loyal customers of this Cash America location for a long time, faithfully…read morepaying on our loans, yet for over a year we have consistently dealt with unprofessional behavior and disrespect from an employee named Jasmine and District Manager Chris. The issues first began in November when Jasmine contacted me after I had already left the store and demanded I return over a very small remaining balance issue. Since then, my wife has contacted Cash America corporate multiple times attempting to file complaints, yet we never received any meaningful follow-up or resolution. Most recently, my wife was dealing with a serious emergency and asked me to make a payment on her loan. When the loan was originally opened, we were informed that while only the account holder could pick up the item unless the ticket was signed over, anyone could make a payment with the proper information. However, Jasmine refused to accept the payment, prevented other employees from assisting me, and created an unnecessary issue despite this being explained. When I calmly expressed that the situation felt disrespectful and inconsistent with policy, she threatened to call the police on me simply for voicing concerns. There were also instances where different names were provided over the phone during prior complaints, including identifying herself as "Stephanie." What is most concerning is the behavior from District Manager Chris. During previous complaint conversations, he spoke to me in an extremely disrespectful and hostile manner, including using racial language and inappropriate comments. After that incident, we specifically requested that he no longer contact us directly and asked to speak with someone above him instead. Despite that request, after the most recent incident, Chris once again contacted my wife's phone directly and left a disrespectful voicemail rather than professionally escalating the complaint. My wife was also previously hung up on while attempting to make complaints regarding the treatment we received. At this point, the lack of professionalism, accountability, and customer respect at this location is extremely concerning. We have continued attempting to resolve these issues professionally for months, but the behavior has continued. We are asking for someone above the district level within Cash America corporate leadership or Human Resources to please review these concerns and contact us directly regarding this matter.

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    GoldMax - jewelry - Updated May 2026

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