I've purchased an engagement ring, wedding band, and a Cartier watch from Merry Richards Jewelers,…read moreand I can confidently say this is a top-tier jeweler. Richard is someone I've known for decades through a close family friend, and I completely trust him. My first purchase, a platinum engagement ring, was the largest I had ever made, and he made the entire process feel calm, straightforward, and easy. I shared what I was looking for and gave him the freedom to guide the decision, and the result exceeded expectations. His son Scott is equally great, and everything they deliver comes with GIA certifications, including QR-linked documentation, which makes the experience feel transparent and professional from start to finish. Richard is personable, has a magnetic sense of humor, and isn't afraid to tell you when something isn't worth it, which is rare in this industry. If you spend any time researching high-end jewelry, you quickly realize how much of the pricing at big brands is driven by name recognition, even though grading standards are consistent across the board because of GIA grading. Richard does an excellent job helping you understand what you're actually getting and how it compares, so you can make a confident, informed decision. We also had a custom wedding band made, inspired by a design from another noteworthy jeweler in London. The final product was excellent, the craftsmanship was strong, and the pricing felt very fair compared to larger retail brands. More recently, I purchased a Cartier watch for my wife, and the experience was just as smooth. It arrived quickly, exactly as specified, and any questions I had were answered promptly. Richard and Scott are consistently responsive and stand behind their work. He has also appraised jewelry for my family members, and those experiences were equally honest and direct. The jewelry business doesn't always have the best reputation, but this is a place you can trust completely. I'll continue to go back, and I would highly recommend Merry Richards.

This review is for the old location (Glenview) too, which closed in 2017? Nonetheless, excellent…read moreservice by Richard and son, Esther and Laura. It's great when folks know you by name once you walk in. They are competitive with pricing and highly responsive and engaged. The drive is a bit farther but we enjoy coming here because of the service that you may not get from a chain or large store. They also do complimentary cleanings and polishing. Nice parking lot and excellent food choices in OakBrook and surrounding area.

This store has been here for years. Overall, I came here to actually shop around for watches and…read moreupgrade my fashion. There's always someone working here. Great variety of attractive brands and models at fair prices. Solid location to check out.

After attempting to get a watch battery replaced at numerous jewelry stores, I was referred to…read moreDakota Watch Company in the Joliet Mall. The clerk who helped me was knowledgeable, friendly, and extremely helpful. She replaced the battery in short order, and "pressurized" the watch so it is water resistant. I was very pleased with the service, and the outcome. The clerk was Icssayana. Thank you for the great service.

I will never return back to water Street again. I went in there with my mother who just got done…read morewith chemotherapy and her immune system is very low. She wanted to do some Christmas shopping and the employees were not wearing masks. We asked them to put on a mask on and the lady said it Wasn't mandated and refused to put it on while we were there .I'm sorry but when somebody is sick and they're doing their best to be careful you would think that a business would be respectful to their customers who spend a lot of money there. I will let all my friends and family know and I've also contacted the village of Mokena to let them know that this place does not care about their customers.I have also let the public health department for Illinois know that this particular place will not follow through when Irequested by customers.

Cutest store! They have great lines of merchandise, great vibe, and the cutest gift ideas. I've…read morebought several things here and always stop by when I am in the area. Staff is incredibly friendly and always willing to help. It's so nice to have another cute Boutique with unique items in town.

Very Friendly and attention to details. Delivered my order on time and a gathered specific…read moreinformation to get my order completed. Lover their services.

We were visiting a friend in the suburbs and decided to check out a nearby jewelry store before we…read moreheaded back to the city. We went into the store not really having anything particular in mind, but just wanted to peruse the different options to see what kind of jewelry pieces best fit me since I don't typically wear any jewelry. Brad, the store manager, made us feel welcomed the first moment we walked in! He really took the time to walk us through different options and did not pressure us like many other jewelry stores did. He was really sweet and you can tell that he really cared about what he did and wanted to make sure that every customer was comfortable and happy with their purchase. Overall, I had a wonderful experience here! Even though it is far from where we live, I wouldn't mind making a trip out here if I ever get jewelry again!

Went in and I was helped pleasantly. I went in looking for 1 Movado watch, but was advised that the…read morewatch I saw on Amazon may be a fake since Movado didn't have it on their website. I was pleased that the sales woman took her time time to offer her advice. Everyone was nice in the store. They all made sure I was helped. I chose a beautiful watch and they even knocked the price down some. They cleaned my rings & earrings too. I'd definitely go back there to shop.

I cannot say enough good things about this shop. Located in the heart of downtown Downers Grove it…read moreis a must to visit if you need something special. All of the rings, earrings, necklaces, bracelets, watches and other jewelry pieces that are available for purchase are of the highest quality and are gorgeous! Dariusz is also amazing at repairing jewelry. They take such pride in their customer service! It is so refreshing to know that you are in a shop that not only has the best jewelry around but it also values relationships with their customers. That's why they have such a large base of repeat clientele. If you are in the market for some nice jewelry or need some pieces appraised or repaired, head to Dariusz.

The best jewelers in the area, hands down. They have done a half dozen custom pieces for my family…read moreand they have all been perfect and very fairly priced. I can't speak highly enough.

I had the best experience with getting some work done on my jewelry. Alex, one of the associates…read morethere was extremely helpful and kind. I definitely will go back and keep them in mind for purchases!

Was walking by this place when I caught a sign basically indicating most everything is on sale. The…read moreplace was spacious and well organized by type of clothing on each rack, making it easy to look through what you like and all sizes of what they have organized. You can definitely find something you like - I got a cute sleeveless top for $5 marked down from $60 and a sweater for $25. Not too bad for a small boutique. Didn't ask if they are closing soon, but could be the reason for their current low prices. Their selection was modern, cozy/chic, featuring more timeless styles (stripes/solid colors/not too many different prints). Reading the other review on here, I do think that they should be more upfront about their return/exchange policies if a customer were to purchase from them. It's easy to assume they are final sale, but I would ask to make sure. I asked if they could put a few items on hold for me, and they said they would for an undetermined amount of time. She also did a good job checking on me while I was fitting. If you're walking by, I would recommend taking a look!

I stopped in while Christmas shopping for my daughter. The salesperson was friendly and helpful. I…read morewas contemplating a sweater and top for my daughter. I was unsure of the pattern. Still unsure, but the salesperson insisted she would love it. Seemed a bit pushy after I told her my daughter my not fit or like it. She said it's what all the young people are wearing and aged love it. I wasn't so sure but I bought it anyway. My mistake! Well, my daughter did not love it and when I went to return it was told, by the same person, that they don't do returns. She said, Just store credit and she could stop in anytime. I told her that my daughter lives far away. She said there policy is typical of most boutiques. No Online Store, etc...Pretty aggravated since she never mentioned that policy when I was clearly unsure of the purchase. My daughter lives no where near one if the few boutiques they have (Milwaukee and Lake Geneva). Never again.