Generally nice staff and a nice selection of classes to attend but the gym is very dirty with quite a few machines in much need of repairs. If you are a germaphobic I'd stay well away from this gym. It's difficult to find disposable towels to wipe equipment down with. I use this place simply because its close to my office otherwise I'd much more prefer the Richland facility. The parking can be challenging. read more

They Are Ridiculous With Their Late Fees And They Say One Thing And Do Another If You Go Here Make Sure You Pay On Time Cuz You Will Get Charged Multiple Late Fees So From 33 Dollar Payment I Had To Pay 64.99 That Consist Of 2 Late Fees Added To It Plus If I Didn't Pay In A Couple Of Days I Would Of Payed A 3rd Late Fee So Payment Was Paid Today Of 64.99 And About 6 Months Into My Contract I Had To Pay About $175.00 Cuz They Want To Charge You For An Annual Fee Plus Late Fees Then I Was Told My Last Payment Was July 31st After Being On A Year Contract So I Made My Last Payment And They Are Saying I Still Have To Pay 33 Dollars 2 More Times Cuz I Need To Give A 30 Day Notice And When I Went In Person And Called To End My Contract They Didn't Tell Me That That's Freaken Ridiculous read more

I am giving this club one star and these are the reasons why. The membership I purchased was not the one that I was told I would be getting. The original spoken contract was different then the written contract (my yellow carbon copy of my membership agreement which cannot be read with the naked eye). So read the fine print, ask lots of questions and make sure everything you want is in writing. The people in sales can talk you into anything so don't sign anything without taking it home and thinking about it. If I had done that I would have saved a thousand or so. read more

Very nice gym for the price. All sorts of well maintained equipment and extras like pool, gym, racquetball courts. Too busy in the evening hours, but most large gyms are. The staff is always friendly and courteous, except . . . When they started having problems with their projector in the cardio cinema (dark room that shows movies on large screen while you work on cardio), the solution was to shut off the movies an hour at a time 3x per day, including at lunch hour when a lot of people come in. Here's where the staff isn't so friendly. Courteously sharing my concerns that the gym shouldn't be removing a service that we pay for was met with frosty responses. It would seem a business that relies on customer satisfaction to retain members would go out of their way to address member concerns, but I guess not. I'm staying for now because I like everything else about the gym, but I'll be seeing what else is available in the area. read more

This is the highest review that I've ever given a gym. The other three reviews that are here aren't reviewing the actual facility or the staff, but the quality and laziness of the of its members or their billing practices (although I agree with Danyel T that Gold's Gym needs to be help responsible and support our vets. I work at the Veterans Hospital). This is probably the nicest, cleanest, and most spacious Gold's Gym that I've been to (one of the pros about having a membership at Gold's is that it's reciprocal at their other locations). They have modern cardio machines with TVs and variety - from treadmills, ellipticals, and stairmasters. The strength training equipment is modern with a big selection of free weights. They have a cardio move theater, where you can watch current movies to help pass your session quickly. Their is also a full-size court that you can play basketball and volleyball (on certain nights). They have a pool, but it is usually a playpen full of kids. It's an above average gym, and it gets the job done. read more

I will admit, i should have cancelled my membership with Golds Gym a long time ago. That being said, the way they collected money from me was what i would consider fraudulent. A few months ago i see that my bank statement has paid out to a company called GG from Sandy, Utah. The amount was 60, which was not an amount that i have regularly subtracted from my acct for any bills. I believe my card has been compromised so i immediately cancel. Well guess what? It was Golds Gym and they went ahead and let that go about 9 months before someone attempted to contact me about my late fees. My Mother received a message on her answering machine saying "this is Golds Gym. Please call, its important" When i called them the receptionist says "oh yeah, you will be sent to collections in 10 days if you don't pay 185 dollars" I have never in my life been sent to collections, so i went in and paid and asked them for proof that they had tried to contact me as i had not received any voicemails or emails or paper statements. What i got was a fraudulent statement that claimed my email was "bad" (which its not) and that voicemails had been left on answering machines that were never left. There was also a claim that a formal letter was "written" but it did not say "sent", and thats because it was never sent. I feel terrible for people who never get the message and their credit is shot due to this shady gym and their collection methods that are designed to make them money and essentially screw over the customer. read more

False advertising rip off! Flyer states 3 months for $33, sales rep states that price is for the 1st 3 months of a one year contract. Nowhere on the flyer is that indicated. Stay away, this place can't be trusted! Yelp forces me to give this place a star, but it's really a ZERO. read more

Looking for a good trainer try out Terin at Golds Gym, Kennewick. I have been going to her for a month and am very impressed. She listened to what I wanted. Rather than canned routines, each week she gives me something different but fits the bill. Gives me not more than I can handle but takes me to the brink. If you are serious about your fitness goals she can help you achieve them. read more

I have been going to this gym for a solid three years, and I have seen a solid decline since it opened. You're lucky if you get a treadmill or elliptical that works. My husband got shocked when he plugged in his earphones; on two separate machines. Most others just don't turn on. As for the quality of the weights, free or otherwise, I wouldn't know because I'm scared to go over there because of the leering meat heads. (Not golds gyms problem, but still). The desk staff always seems like I'm bothering them to get keyed in, their conversation is obviously way more important. The instructors for the classes teach well, but I feel like with them if you're not in their little circle of favorites, then they won't acknowledge you at all. I had taken the same class from the same instructor for two years, and despite my effort to be friendly I was always given the cold shoulder, even when I was obviously pregnant and looking for extra instruction. The only good thing about the gym is the child care staff. They are always friendly and genuinely seem to care about the children. I was so excited when that gym opened in that location, but now I am disappointed every time I go in. I will be looking into joining another gym. read more

The gym itself is lovely, unfortunately their staff and billing are truly appalling. Don't allow auto-withdrawals as they are incapable of turning them off. When a staff member says "I'll take your number an call you back" they actually mean "I'm throwing this away." Four phone calls with number being 'taken' resulted in not a single returned call. Front desk is apathetic and uncaring in person. read more

I wish I could rate this place 0. Golds gym is about nothing but draining your bank account. I signed up for a year membership 3 years ago. I havent been into the gym in 2 years but continue to have the monthy fee deducted from my checking account because they make it IMPOSSIBLE to cancel. You cannot cancel over the phone, moving? already moved? too bad. You have to go in. Your memberships do not actually expire they will continue to charge you until you can find time in your busy life to GO IN to their gym and have to explain why you want to cancel. Also, they will never EVER contact you. I cant even count the amount of times I have been charged "late fees" because they refuse to actually update my card info. they do not call you they let your late fees add up and add up until eventually then send you to collections for UNGODLY amounts of money. its sickening. hundred and hundreds of dollars I have given this place for absolutely nothing but a pain in the ass in return. DO NOT GO HERE. A friend of mine got a surprising call one day from a collections agency owing 900.00 to golds gym. why? because her year was up and she was not aware they would continue to charge her, she got a new debit card and golds gym just kept charging and charging. late fee after late fee NO phone call NO email. Absolutely infuriating. read more

I recently experienced a very upsetting phone call with Jose at the Kennewick Washington location. I have been a loyal customer to Gold's Gym since 2011 and have never had any unpleasant customer service until I spoke with Jose. I had an issue and some questions about my account and wished to speak to a manager. Jose refused to allow me to speak to anyone else besides him and insisted that he could help me. He said he deals with these issues all the time and could adjust accounts so that makes him a manager. I still requested the manager and he began arguing and becoming very rude, getting louder and louder. He would not let me get a word in to try and explain or ask any more questions, and then he hung up on me. That was the most unprofessional and horrible customer service I have ever witnessed. I was not going to cancel so I wouldn't lose out on the annual fee but due to Jose's behavior I am now cancelling my membership, I will not pay for services to be treated this way. Customer service for any business is # 1.... read more