Worst customer service. It is a scam. Don't go there. Save your money. Don't go there. They are the most unorganized.

Good hyrox classes... recommend the ones taught by Max and Ashley. Saturdays classes fill up fast.

Awesome and every positive environment. Both staff and those working out are friendly and polite. Classes are available and have capacity. read more

I joined Gold's Gym because of the facility and staff, but today for the first time I experienced the WORST CUSTOMER SERVICE EVER. At the Little Elm location located on 423 & El Dorado Parkway, they have been hiring and part of this staff included a woman of African American descent. She is the only staff member that does not greet you, she is the only staff member that selectively smiles or speaks, she is the only staff member that seems to put the process over people. Honestly, please train better or hire better. Today, we ( my son & I) came to the gym with our $37.99 monthly membership and he brought his girlfriend. She has visited with us one time previously, but this was prior to turning 18. During that visit, a front desk personnel allowed her to visit; however, he politely let me know the next time she would need to register and use the bring-a-guest pass. Fast forward to today, we arrived and were attempting to take her to the kiosk to register her as I was advised. NO ONE WAS AT THE FRONT DESK WHEN I ARRIVED. When we went through the gate, this hire came from sitting on the couches (no greeting) and stated, "Is she a member?" I replied, I am checking her in at the kiosk." "No, you need to stop here first," signaling the front desk. I tried explaining to her what I was told prior; she stated, "So that's even worse, she already worked out for free, didn't she?" Now my mood shifted! Backstory: the gym has been my coping mechanism for my growing depression and anxiety since my recent layoff. So, needless to say, this interaction struck a nerve as this membership (well, two memberships) is a financial burden that I feel has been a necessity and helpful. She responded as frustrated as I was, as if she was paying her last money towards misinformation on the part of a Gold's Gym staff. As I am currently walking on this Matrix ClimbHill with tears in my eyes, a running nose, and sweating out of breath, I am completely convinced I need to find a new gym, and you should think twice before joining this one. I believe in Servi-tude, that is a service-first attitude regardless of the position you have. It is sad and disheartening that people in a service industry don't understand or care to. I know my two memberships don't mean much compared to the thousands of members, but that experience and $17.00 meant a lot to me. read more

Gold's Gym - Empty front desk - Gyms Near Me - Little Elm, Texas

Great gym! Clean bathroom and machines work. Only issue I have is they NEVER have hot water! This is a Big issue for me as I shower at the gym 3 to 4 times a week. read more

Extremely disappointed with the customer service at this location. The front desk staff was not only rude but dismissive. I expected more from a brand like Gold's Gym. read more

I went to Gold's Gym in Little Elm off of 423 to get a membership, but the hispanic / white manager was rude and racist. I was calm and walked out. When he first saw me from a distance he turned and walked away. However, he was kind to the non Black gym members. Shame on him. I don't recommend this gym to African Americans. Stop supporting racist businesses. I rate this business-100%. read more

Have been going here for about 3 months. Super nice & extremely clean. Like most gyms, nearly everyone has headphones or EarPods so there is that but it's nice & well maintained. read more

My husband and I signed up here 6 months ago, the manager is ridiculously kind and helpful! His employee, she has dark long black hair...I think her name is Frida was very patient with our setup (there were system issues) and we ended up having a side chat and she is just so happy and sweet. Loved her! We love this gym. People that go here are polite and seem to have good gym etiquette gym is always clean. I absolutely love the real plant life! No issues, we'll be here a while :) read more

My partner and I have been coming to the Little Elm Golds Gym since it opened, and we are so very pleased. The equipment is almost always working and if not it gets fixed pretty fast. The variety of weights and equipment they have is better than anyone I've seen around here, too. The gym has plenty of space and feels very open. I especially love the overall ambience and lighting of this gym. It's very inviting and warm. The only suggestion I would make is please change the music up so it's not the same ole stuff, but I know the sweet people at the gym are not in control of that. Love this place and highly recommend! read more

Gold's Gym - Half the gym! - Gyms Near Me - Little Elm, Texas

This particular Gold's Gym used to be a 24 hour fitness before Covid. At some point they shut down the saunas and the hot tub. They have lots of equipment and the equipment is well maintained. This is usually a clean place. This morning a sewage drain had backed up in the restroom area of the men's locker room. No signs were put up warning about the wet floor, and no attempt to clean up the mess was made. I was told this happens kind of regularly. I was there for an hour and a half this morning and the mess looked the same when I left. read more

See all

Got a free pass today. The gym is solid. Met some friends and we started working out together. We started some Farmer's Walks using the same weights while the other rested. My friend was then approached by a manager and immediately accused of my friend training me. My friend explained we were just using the same weights as the other rested. He made a comment that they expect 'grown men to get their own weights.' WTF!? We were actually trying to not monopolize weights. The experience has turned me off to Golds. And it left me wondering if we were singled out because we were some of the very few brown people in the building. Guess will try out EOS, Planet Fitness, and LA Fitness. Completely unacceptable. And to make matters worse this gentleman told me he was "one of the GMs" at this gym. Terrible experience. read more

Management will say anything to take your money. I spoke with the GM, JR before I moved out of state to cancel. After looking at my account he assured me I had access to all locations and I didn't have to cancel and if for whatever reason I couldn't go to the gym that was local to me, he would cancel same day I called since I was attempting to cancel giving plenty notice. Fast forward a few months later, I'm settled in at my new home and I don't have access to local gyms. I called and have been given a run around over the phone, smoke with Michael who said he'd take care of it, to email him the details we spoke about and he would get that taken care of. What I received in return was a middle finger. They won't honor their guarantee they gave me to not cancel and they've ceased communication. As a business I get it, I used to own a gym. But I'm also a man of my word and would stick to the agreements I made with customers. Management here lacks morals and values. As a final note, I don't care about the money. It's about the integrity of the people running the place. read more

Amazing experience for a person visiting. So many machine and space .. Working and in very good machines and the monthly membership omg ... I need to move to Texas read more

Gold's Gym - Gyms Near Me - Little Elm, Texas

See all

gym sucks... anytime a machine breaks it takes 6 months for them to even think about fixing it, then they wanna change a room in here and shut it off to people that have been coming here for ever and charge $100 just to use it now read more

Pros and cons specifically for Little Elm location. Pros: Ample parking Great lighting and mirrors Best equipment (hands down) Variety of machines and heavy weights. Posing group work out room Heavy lifting area Clean facilities Cons: Poor music choice Staff doesn't know what an AED is, which is locked in managers office. Floor is full of children with no gym manners- Leaving weights on floor and machines Taking off shirts Yelling Bumping into people lifting Playing on phones instead of working out Leaving property on equipment while they are no where in sight You will be in a tiktoc or an only fans video if you go to this gym, even after sinage was posted there were no less than 4 content makers in fitness floor (2/28/24) This gym could be the areas best if management reigned in the tomfoolery and video recording on gym floor. read more

Do NOT join this gym unless you try it out first. Once you join, you are STUCK! Their app and website say NOTHING about how to cancel. You have to call. Then when you call, they tell you have to come to the gym, fill out a form, and wait 30 days (meaning you will get billed AGAIN). STUPID and should be illegal. They allowed me to signup online and took my money online, but won't let you stop online. I highly do NOT recommend doing business with this company who makes it impossible to deal with. read more

Looking for a new club. Got a free pass. met some friends. Started working together. Was approached and rudely blamed for 'training' another guest. Guess should be happy I look good enough to be considered a trainer! It was explained we were considered to be training because we were bringing weights to each other! Yes, because we were using the same weights to complete farmer's walks! it was explained to me that @ Gold's Gym 'grown men are expected to grab their own weights!' Huh!? We were sharing weights as the other rested! It was a bad experience. For the money and the attitude, there seem to be better options! Be warned. read more

Gym was nice the first few months after opening. After that it was filled with tripods and teens that are there to socialize and take up machines or look at themselves in the mirror. You have to wait for everything so your gym sessions will be much longer. read more

Worst gym etiquette I have seen in 40 years. Kids everywhere taking up equipment and not working out. If Gold's isn't going to monitor this issue, then they need to double the equipment to accommodate paying members that want to lift. This has been an ongoing issue since Day 1. read more

Y'all are supposed to be open till 11 tonight. Drove a little less than a half hour to find the place empty with all lights off at 945.

My daily gym since the first day they opened. I've always loved the brand, this particular location is EXCELLENT! Lay out makes sense, Gym80 equipment is likely the current "gold standard" (aside from bench press rigs if you lift heavy and need a spot; platforms are HORRIBLE and need to be reengineered). The staff does a great job regarding cleanliness and keeping the equipment working properly. read more

Been going to this location for several months now. Front desk staff is very friendly and always greets you coming in and leaving. Several cardio machines. Very clean facility and never experience problems getting on equipment. read more

I'm not the type to write reviews but let me tell you about this Golds!!! I struggled with motivation at my last gym, the reason I joined golds it's because they hired the buffest front desk (I see what you did there management). it's hard not to be motivated in this environment. this gym is always clean and the weights are well organized, amazing environment but what really sold me is that the front desk and management truly care and the customer service reflects that it gives family owned vibes. I can tell they are picky on who they hire to make sure customers are well taken care of. read more

Frida thanks for the great customer service and making joining the gym process enjoyable.

Really growing to like this gym. Great atmosphere and equipment. Love that it's a weightlifting focused gym