Wow, we just witnessed profiling/discrimination in the worst way. We took our son (18 who happens…read moreto be very dark brown skinned) and one of his friends shoe shopping. Because they are young adults, my husband and I (who happen to be very white) just went and sat down (no one would have realIzed we were with the boys). My son found a style of shoe he wanted to try on and let a clerk know hIs size. The clerk then brought back 1 shoe. I said to the clerk, wait a minute he needs to try on both shoes and walk around in them. The clerk gruffly told be that it is store policy that they only allow customers to try on one shoe. My husband asked since when? We had been in at Christmas and my son had tried on a different pair when it was more obvious he was with us. The clerk claimed it has always been their policy. This is not okay, we told the clerk that walked out and purchased the exact same shoes at Footlocker where there was no issue with allowing someone to try on a PAIR of shoes. We've spent tons of money over the years at Champs and I will never darken their door again. Racist fools!

Employees were too busy playing on their phones and talking to each other to help... he paused…read moreconversation to tell me it would just be a minute. And then continued to play on his phone and talk to his buddies. literally no one in the store except for one lady checking out. I left without even getting a shoe.

Wow! I can't believe nobody's yelped Lucy?!?…read more Lucy is like Lululemon's much cooler, classier, prettier, and dignified big sister. She's the store that Lulu wishes it could be if it actually had some, I don't know? Customer service skills and class? This Lucy store is very well organized. I've never seen the clothes out of order or in disarray when I have visited. Also, the sales rack is always in great shape too. The ladies who work here are very nice and courteous. They ask if they can help you, but aren't all up in your face trying to sell you leggings or watching you as if you are going to steal their merch. The ladies are all ages too- young and old. I, personally, like the diversity in age. I've bought a few things in this store like a pair of leggings and a headband. It isn't as well stocked as its Edina counterpart and isn't as big, but it is still very nice place to shop for Lucy.

They are incredible in their customer service! And the most recent return experience I had was…read morefabulous. Highly recommend them!

I brought my daughter here for a little shopping trip, we looked at clothing then moved on to…read morebikes. Her birthday was coming up and I wanted to get her a strider bike. I had her stand on one to check out some measurements. The bikes weren't put away, they were just stacked by boxes in the corner. My daughter stood on one for a minute--I was standing right by her and giving her my undivided attention. At this moment, an employee (older man, white hair) walked by us and rudely said "no riding in the store." And kept walking. Not "can I help fit you for a bike?" Or "can I help you find the right kind of bike?" Not even a "please". I don't expect everyone to adore my kids, but I do expect people to be respectful to them and them to be respectful to others. REI will never get a single dime from me again. This is the second time I've had an unsavory experience with the same employee. I don't understand how it can be difficult to treat people nicely, I can find much better customer service and better prices at Target.

You want shoes? They got shoes! I mean walls and tables of shoes. I like a to see items by brand…read moreas these displays are scattered in an area. Let's just say Dick's has every sport covered, even those considered more obscure by Mn standards. Field try out areas for a digital in-store experience. There wasn't a lot of hardware, such as Garmin's, rugged type watches that tell everything and, oh by the way the time. Two floors of exploring and some excitement, but no Ferris wheel, that's another store.

The service was horrible across the board. In the shoe department, we were ignored for 15 minutes…read moredespite eventually standing right next to the person who claimed to be in charge of the department as he talked to an attractive woman. There was no warmth and everyone acted like we were disturbing them. Then when we went to pay, a woman ignored us at the cash register while she talked to a fellow employee. No acknowledgment despite obviously seeing us. Eventually she started to check us out and stopped halfway through and said someone else would check us out. The person who eventually checked us out had been standing there idle the entire time. He ignored us. Finally, we had to bring back the shoes we purchased because of a problem with them and they refused to take them back. I understand there is a reluctance to take back shoes that have been worn (very briefly) on concrete (not dirt) but they quickly got angry and were not kind. This was the same guy, by the way, who ignored us talking to the attractive woman when we bought the shoes. Please know this review apples specifically to the Roseville store. We later went to the store in Coon Rapids, returned the same shoes WITHOUT QUESTION, and treated us with kindness and great customer service.

I got a pretty awesome deal on two pairs of shoes here. The clearance section is pretty spectacular…read moreand I definitely recommend checking it out. The staff is extremely helpful and super polite. The store is just like what you would expect any other famous footwear store to be but the deals and the discount section seem to be a little bit better here than most. Or maybe I just caught them on a good day! Either way, whenever I need shoes to fuel my constantly painful and bank destroying shoe addiction I will most likely be coming back here.

Miguel was awesome! Great customer service! I came in for some all white AF1's high top and he got…read morethem in no time. He was really relatable and conversational. I'll definitely go back and get some shoes from him again. The only reason I gave 4 stars is the woman working had a weird attitude and was not friendly at all. I thought I heard she was the manager which would be a surprise to me since managers need to lead by example. Ive worked in customer service most of my life. But If it's just her there, I won't go in. Otherwise Miguel is the man. He should be the manager!!