To the best of my memory, this is ny first ever review of a business. I am not one to normally…read morereview businesses but, I had a very poor experience with this location. To sum up my experience; this Avis location attempted to steal $278.86 from me. On Wednesday May 15, I called Avis and through their national customer service office, I rented a subcompact car as my personality vehicle needed some maintenance work. I arrived at this location and was told the vehicle I rented through the agent was not available and I would need to pay more for an SUV. Reluctantly, I agreed as I needed a car. On Friday morning May 16, I returned the car at the agreed upon time with a full tank of gas. I handed my keys to the same man at Avis that I had rented from two days earlie. He said I was all set and wished me a great day. Fortunately, I had the foresight to then take pictures of the rented SUV in their parking lot. Today, Monday May 19 I received an emailed receipt from Avis showing I returned the vehicle today and was being charged an additional $278.86. This was a lie as I returned the vehicle 72hrs earlier, on Friday May 16. After a 30 minute phone call and emailing the time stamped photograph to a National Avis representative, they agreed to refund that additional charge. This was at best, incompetents from the employee at this Avis location, or at worst, criminal activity attempting to charge a customer for a vehicle that was returned. I would recommend renting elsewhere.

I have rented many vehicles over the past year and have never encountered and issue like this…read more Unfortunately, this is the first time that I have rented with Avis. I had hoped that I could transfer over from Enterprise as the pricing and location was better. Last Friday, July 3rd I rented the Kia Sorrento. This was part of the Reservation I had made through travelocity. When I picked up the car, there were things hanging off the front (oil filter door) and there was some weird white substance in the carpet. (see pictures). There was also a smell like a bad B.O. Order coming from the HVAC system. This was noted on the pink document. Because of lack of vehicle availability, the writer (not sure?) told me that it was a take it or leave it situation and that I could take the Sorrento and it would be noted. Something about they had 40 reservations that day and only 20 vehicles available to rent out. So I took the vehicle, picked up a ton of sanitizer to clean the interior and air freshener and just dealt with the continual scrapping of the oil filter door all weekend. I may have left the air freshener in the car for the next poor soul. Fast forward to this morning. I brought the vehicle in and was told that there are massive amounts of pet hair everywhere and that I will be charged 250 bucks. I can see a couple strands here and there, (see pictures) which was picked up from our clothing but given the disaster the car was in when we picked it up, it would be incredibly unethical to charge me to clean a car that wasn't clean when I picked it up. Look, I know things are crazy and the employee was doing what he is told. Which is why I had requested and am currently working this out through corporate. Moral of the story. Only rent here if you want to pay to clean it for the previous renter and vehicles that come predamaged Update! After about a week of back and forth with customer service, they have agreed to refund me the fee. Thank you corporate customer service!

Would rent a truck from here just to hang out with the awesome people that run this place. Ryan…read more(and Nova!) were beyond helpful and kind to get me into the right truck and to help throughout the entire process. Truck was fine and 800 people were fine, but the local people made the difference. Rent without worry.

I reserved a 16 foot truck a week in advance thinking "how bad could it be?" Unfortunately, the…read moreanswer is "filthy". I wouldn't have wanted my dog to ride in it. Unfortunately, a human had no other choice. Agent at location said it was busy and he didn't have time to check it. Judging from the condition, apparently no one has for the last several rentals.

I rented a car (or tried to rent a car) 8 or 9 days ahead of my trip. I wanted something in the…read moreEquinox category, thinking I would get something along those lines. When I got there to pick up the car, they took me out to a Jeep. I did not want a Jeep because it had big tires on it, and I am a short person making it hard to get in and out, and the mpg was poor. I had a long drive, costing me more in gas. However, the rep said there was no other car available to rent to me, even though there were lots of cars on the lot. She was very rude to me, even though I never raised my voice or used profanity. I was, however, obviously upset. She looked up other Enterprise locations and said they either had nothing or only had a Jeep. I find that hard to believe. She then offered me a more expensive vehicle. Eventually she said we cannot have a good business relationship and said, why don't you go to Avis and then ripped up the contract. I didn't want her to cancel just yet until I checked to see if Avis even had anything available. She put me at risk of having no vehicle on the date of my departure, despite having requested the rental over a week ahead of time. I think the Rep's name was Hannah but cannot be certain. I was fortunate to get a rental from Avis in the end, but I will never rent from Enterprise again. I repeat this story to everyone so they don't end up in this kind of situation. Terrible business practices!!

I see a few bad reviews but i personally think its from new employees coming in trying to get up to…read morespeed. I been using them over 2 months now as i car look as mines finally died and if i ever have a concern ms Treasure fixes it in a heartbeat. Its rare i write reviews so that tells you her work ethic is SUPERB. If she is ever having a bad day you could never tell. This location stays busy and any issues Tresure on it ASAP. Give her a big raise shes the best hands down

Ryan at the front desk is very rude. I won't go back there. They better be more friendly to their…read morecustomers with Turo coming onto the scene.

I had a reservation a week in advance, then minutes before the pickup time, Donna called and said…read morethey had no cars there or anywhere nearby. I had to scramble to get another car to make my appointment on the other side of the state and the 2nd car from Enterprise cost a little bit more. I called them asking for them to pay the difference and Andre refused to do anything at all, raised his voice, interrupted me, refused to put on a supervisor or have one call me. It was basically; "We screwed you and we're not going to do anything about it." I'll happily pay extra to deal with any other company in the future.

Don't waste your time. These people don't care about their…read morecustomers at all. I ubered to this location only to find out that the car I reserved was not available. My aunt just passed away and Im clearing her condo to find a renter. Im 10 hrs away from home and don't know anyone in the area. The staff here are very insensitive and wouldn't even offer to help find alternate solutions. They wouldn't even bother to call you upon confirmation to give you a heads up. They just let you show up and figure it out yourself. You would think this is basic customer service. Save yourself the trouble and get a uhaul

I wouldn't give one star but I had to. Same problem as everyone else. I uber to this location and "…read morewe don't have any vehicles".like this doesn't happen every single day here. Don't waste money or time here. Any other place is better.

Both of the salesman were very professional, attentive and considerate. I highly recommend renting…read morefrom them and will use them many more times.

I rented a minivan out for the weekend turns out there's weed in the middle of the apartment. I was…read morethinking of smoking it but it looks like some bs so well just save it for a bad review

Great cars. They haven't jacked up the prices just because the other dealers have. Save money,save…read moretime, be happy with your purchase.

For many years I've steered clear on 'B' lots. But I took a chance and drove out to Pontiac from…read moreDetroit after viewing on line a 06 civic. I was familiar with the brand and was looking for an older model civic. Day 1 to just look at it I kept my expectations low. I wasn't disappointed when I walked around it. Victor was straight forward about the car... shared car fax and was willing to let me test drive it even though it was late in the day. The car was excellent for the years and miles. I called back to ask for the out the door price and was pleasantly surprised that he didn't jack up the cost to bleed me. So my experience in buying the car was painless (good deal/ good dealer)... but here is the 'extra' part not expected. In passing conversation I shared that I'm purchasing his civic to replace my old Civic because of engine problems ...he offered to buy my bad civic, and reduce my out of pocket. It saved me a trip to the junkyard. He was very nice, knowledgeable and professional. Go here... he has great (really nice/Sharp) used cars. For the price point... you will not lose. Thank you Victor. I wasn't expecting that

Friendly, helpful, super quick. Would rent from here again! Arrived at 555p when they close at 6,…read morewas not made to feel like I was an inconvenience, they are helpful and very nice.

Apparently there's a reason I had never used Hertz before. We get a decent discount from being a…read moreStarbucks family, so I figured why not, it's a normal rental car thing. Call 2 days ahead, confirm the rental, and ask how early can we pick our car up. They inform us since we paid online ahead, we can't pick the car up earlier than the exact time we chose(12 noon). Ok, I guess that's a protocol thing, sure, pick it up at 12. Come to 12 noon today, go over the Waterford/Pontiac location to pick up our car for a 2 week rental. Oh...you need a credit card on file. No, that's a debit card, we can't use that. Interesting since they didn't have any issue billing the over $400 on that Debit Card. I don't use credit cards....so I don't have one. So, easily enough we contact ENTERPRISE, and they have a car for us within 5 minutes. Yay Enterprise! They can't get it to us until 4pm, but they will be happy to pick us up to get the car. Yay again Enterprise! So, then of course I ask about refunding my car rental fee from Hertz. Oh, we can't do that in the office, you need to call this 1-800 number. Sure....sit on hold for 15 minutes, and finally get someone. Oh, since you paid online the refunds take 7-10 days to process. No, there's nothing we can do about it. Again, quickly and easily took over $400 for the rental, but it'll take a long time to refund it. Long story long.....NEVER.....EVER use Hertz, even if you're trying to save a few bucks. I'll be sure to let anyone looking for a rental car to contact Enterprise. Would give this review less than 1 star if I coukd.

Great people! Great…read morecars! Great Service! We love this location! Our go to rental spot, check it out!!