Before I ordered my truck, I did do some research on different dealerships reviews and seems like Royal Oak offer the best car buying service. I did have a good experience. Had some initial discussion through their website and email with Jamall. Then I just walk in, told him what model and color I want, confirm the price and discount. Paid a $500 deposit, 6 month later I picked up my truck. Before I picked up, 80% of the work can be done through email exchanges. I think Sales prefer it that way too. I only had to be in the dealership for about 1 hour to pick up my truck, just to sign a lot paperwork and verify everything. Only down side is, Ford right now only offer 5.5% for 48month even with good credit unless you are buying something no one wants like a Mach-E . I can't comments on service/repair yet. But Sales team is very good and efficient. read more

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I spoke with Mariah on the phone to make an appointment for an oil change for the Lincoln. Never bought a vehicle here or had any service done, even though it's very close to home. The oil has been overdue for several months now. Don't want any further issues or any for that matter. Maria informed me that they are about two weeks out on getting appointments for an oil change. I had a schedule for two weeks out at 11 AM on a Friday. I parked my car when I arrived in a lot adjacent to the service area. The woman at the front desk told me to pull in the service garage. Guess they don't do that here. There is a cool Shelby for sale for $165k. It looks amazing. Iris waited on me at the first desk. $72 is quite reasonable for an oil change, tire rotation and break check. Takes about an hour and a half. At the lounge before 11AM. I am number 82, will call me on the monitor when I am done. They even sent me a text message in case I need to communicate back to the service department at all. They are closed at 1PM due to the Woodward dream cruise today. My car was done in less than 40 minutes. Not too bad. Service was good from beginning to end. Payment was easy as well at the cashier. read more

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Tell service advisor Phil Yang to be polite when he screws up. I was scheduled to have my Mustang Mach E serviced today. He had called me and set the date to have my 10k done and the recall. He said a loaner would be available. When I got there I found out that what you needed to complete the recall wasn't there and he hadn't requested the loaner. There were no loaner vehicles available. I drove 30 minutes to get and had another appointment. All he had to do was call me and explain the problem I would have rescheduled. I was stunned and he thought it was funny. He was being a complete jerk! Do you seriously hire people like this? I'll find another dealer hopefully their staff will be more courteous. read more

You know that feeling that you get when you KNOW you've been taken? Just dread. You know that you have been utterly robbed? If you want that, I suggest you take your car in for service at this location. Otherwise, AVOID. I will say that the staff here is polite, friendly, and professional...except in their pricing. GAUGING. I'm warning you here. Don't take their word on pricing and seek outside bids if you need any work done to your car. Otherwise, be prepared to hand over at least an extra $500. I have been going to this location for 8 years. I have always been happy with their normal maintenance. If you got for anything else, you are getting taken advantage of. I can not believe how robbed I feel, right now. read more

I've been a loyal Royal Oak Ford customer for years, but now I have a new reason to appreciate them. My car got "dinged" in a parking lot and needed a little repair work. I took it to the Royal Oak Ford Bump and Collision shop at Woodward and Normandy. The staff was great! They had me on file and knew I was a loyal customer. They were nice, friendly, and able to repair the problem quickly. Shout out to Jimmy and his crew! I highly recommend them! read more

If I could give them a 0 star I would. The bodyshop manager Mike was so disrespectful and condescending. Poor customer service by a manager sets the tone for the entire business unfortunately. read more

Took my vehicle to the collision shop to repair damage from a hit and run. Everyone was polite, professional, friendly. My vehicle was spotless inside and out when I picked it up, thanks to everyone for a great experience! read more

I have never had a good expwrience here. This latest and last time was to buy a new EcoSpirt. My salesman said one was due in. I was ready to buy. I heard nothong from him then for a few days. A couple calls to make sure we were on track were never returned. Then when I finally talk to him, he said he was out for a few days and someone else sold the car. I ask if he can try and get another, but he won't even try to get another saying it's "next to impossible". Then despite me saying I'm not interested in a used car, he keeps telling me about a used one. I finally agree to look at it... we walk outside and it's not there. We go in and he calls somebody and then tells me "we dont have the title to it yet." (A car they have in their system as "for sale"). So I ask "will I get to use my A-Plan discount?" "Um... No... thats only for new cars." Like the one they sold out from under me and then refused to even look for a comperable new one. Thsts how a person, with A-Plan papers, ready to sign gets treated at Roya ll Oak Ford. read more

poor customer service from service department. - suggested replacing part based solely off code with no proof - failed to understand stance of customer and work with them to find a agreeable middle ground - "no loaners, but you can rent a vehicle from us (while we take our time working on your car)" - as with every dealer, charges absurd amounts of money Dont just keep driving past Royal Oak Ford. Drive past all dealers. None of them are worth the headache and the lighter wallet. Let them fail like they should. read more

VERY disappointed with these guys. I found a vehicle on their website. It was listed as in stock and gave me the option to buy now. I went through the entire purchase. Went though financing process. They ran my credit multiple times. I was approved and thought i had got the car. Only to have them tell me the next morning that it was someone else's. NOT happy. I feel cheated and even more they ran my credit multiple times which screws that up. I would not recommend this dealership!!! read more

Totally wasted my time! I responded to a "Newly listed Auto". They told me "come see it". I let them know Id be there in half hour. When I arrived, they couldn't find the car, when the did, they didn't have keys to show the inside. I was told service had them because the car hadn't been cleaned up yet. I said to them I was ready to buy, they told me to come back in a week. I'm still looking, but wont be back there! read more

Let's just say every time I take my car into their shop they say nothings wrong with it. I guess that's a good thing but when you know something is specifically wrong with one facet of the interior and you were told there's nothing wrong it's very irritating. Unfortunately, after they had my car for 4 1/2 days I was just ready to pick it up and frustrated as well. I made a video of one of the issues and you can clearly hear the issue in the video but there's nothing wrong supposedly and I'm just crazy. I'm going to now be forced to take my car to another Ford dealer because everyone that has been in my car has made comments about all of the things I know that are wrong with my car but yet there's nothing wrong with the car and our ears just must be playing tricks on us. I can guarantee the day that it is off of its warranty they will somehow find the issues that have been plaguing my car since I unfortunately purchased it from them. read more

THANKS RAY OF SUNSHINE he did a diagnosis on my escape after hours! i really appreciate it

Twice now I've called to make a service appointment and the wait message says if I'd like to leave a message, they will call me back... Twice now I have left messages and NOT ONCE have they called me back to schedule my appointment. They either have to call me back or change their message saying not to hang up and not to leave a message because they won't be calling me back! read more

They might do good work but I would never know. Took my car in a year ago for brake work. Took them 24 hrs just for them to tell me it would be 4-5 days!!!! Recently I book an appointment a month in advance for brake/suspension inspection only. Dropped it off early in the morning on the day of my appointment. 10 hrs later and an hour before they close they didn't even touch my car! Its my only vehicle and had to pull it cause I need it for work, as I discussed with the rep when I dropped it off and was told that it would be completed that day! Don't know what the point of making an appointment was. read more

Was given the complete run around with my credit ran twice by this place in a two week span for the same loan made no sense and still never received answers. Literally they stopped responding! Didn't care for my experience at all with them read more

i was trying to buy a new bronco for this dealer they told me they would hold it for me. 30 min later the sales person called me back and said they sold it. I would not buy a car form this dealer not sure if they were trying to get me to get a more expensive one or they just are untrustworthy. I would have given 0 stars but It would let me read more

Do not buy from Royal Oak Ford. They would not sell me a vehicle simply because I live out of state. When I pressed them about this, they could not give me a single logical reason. They simply did not want to sell a vehicle to someone out of state. Utterly ridiculous. Do not support this discriminatory business. read more

Wouldn't let me return my lease at term. Treated me as an inconvenience despite being a Ford customer, and ironically, clearly in a position to purchase a new vehicle! In past experiences my wife has complained that they are chauvinistic. I've been treated much better at the Suburban Ford dealerships. read more

I ordered the Ford Maverick last October and it has been the worst first time car buyer experience. Ford send these incredibly false and miss leading emails with dates that they can never make. As well as me telling the dealership new information that Ford has. How does that happen? I have more info just be researching than the dealership? If I knew it would have been this long I would have went with a different company. Ford said it would be here in February and then said it to be delivered in September and by that time my car had to get a $1,000 repair. I sold my car after and now ive been without a car for almost two months because Ford can't seem to give me an accurate timeline. Today i ubered to the dealership which is an hour away because I was supposed to pick up the vehicle. But you guessed it, it wasn't ready. so after $160 in uber rides later I am back to where we started. read more

First time car buyer here. I wasn't sure what to expect other than that this location was close to my house. Everything from the very first sit down with Dennis to the very end was above and beyond anything I could have asked for. My sales associate was incredibly knowledgeable and I know that I am in good hands if I ever need to come back for any services. I am leasing a Ford F150 and I got it for such a great price and I feel that it had a little bit to do with this awesome dealership! If anyone is looking for a good quality experience with buying or leasing a vehicle with no "B.S.", come to Royal Oak Ford, you will not be disappointed! read more

So I went to Royal Oak Ford because my dad bought all of his cars there and I bought a used car here about 10 years ago. This was my first brand new car. My salesman Lawrence Young was really helpful and so patient. I went back and fourth between cars and took a few days to think it over. I was asking Lawrence questions the whole time and he was great! The actual process of financing and signing the paperwork is so incredibly slow. It took 3 hours! I don't know if that's normal but it's unpleasant. The dealership itself is nice inside. The usual water/coffee are available. The bathroom was clean. The receptionist was friendly. One side of the dealership is for used cars and the other side is for new and service. The parking isn't great. It's on Woodward so it's limited a little narrow. I'm happy with my car and the service. I'll return to Lawrence for my future vehicle needs. read more

"At Royal Oak Ford, we believe that everything starts and ends with the customer experience. We're not satisfied unless you are, and we bring this philosophy into every Ford sales and service interaction we have at our Ford dealership in Royal Oak, MI." A direct quote from their website. These are clearly just words on the screen and mean nothing. I called to ask about pricing on a used vehicle. The sales guy told me "We sell our vehicles at or below fair market value." I explained that the price I was offering was "below market value." I made multiple cash offers. They don't like cash because they prefer financing yet he told me it wouldn't change the price of the vehicle? Then why do you prefer financing? I also explained that NOBODY pays sticker price. He then told me to have a good day and hung up on me. I called back and spoke to Mike McKenzie, the General Sales Manager. I explained what happened and he stated he didn't know why one of his employees would hang up on me. I explained it was because the guy was a dick! Mike then told me I wasn't too great myself. Understandable as I was obviously a little heated. He essentially defended his employee and was not interested in selling a $30,000 vehicle, even if I was paying in cash. After reading other reviews, I'm not surprised. Seems like just another run of the mill dealership run by a bunch of egotistical salesman who are holier than thou. I wouldn't accept a free vehicle from these people, let alone spend my hard earned money there! read more

Terrible service. My husband and I finally got the chance to go out on a Saturday to buy a new car. We work crazy hours during the week, and on this particular Saturday, I got out of work early (at 2:15). Royal Oak Ford is open Saturday's until 3, so everything worked out perfect! We headed that way and we got there at 2:40. We walked in, I had pay stubs, W2 in a file (fully prepared to buy a new car), and we were so excited to buy our new car! We were greeted (I guess we will use that word) by a man at a desk by the door, who did not even stand upon our arrival. He asked us how he could help. We said that we wanted to buy a new car. Here was the response that we got: "Well, we close at 3." "We know, we are so sorry! We got here as quickly as we could, we just got out of work. we will be fast, we know what we want." "Well we don't stay past 3 on Saturdays. Can you come back Monday? We are open until 9." "No, we can't Monday, we are on opposite work schedules and we can't. You can't stay just fifteen minutes?" "Well what do you guys do, that you can't come in at that time?" ARE YOU SERIOUS?! This is an example of poor customer service and pure laziness. This man was not willing to stay fifteen minutes later to help us purchase a car. My husband and I have both been in the service industry. We know how it is when people come in when you are about to close. This, however, was not just to buy a $20 meal, or a pair of jeans. This was a BRAND NEW CAR. We stormed out of the dealership, drove down the street to Suburban Ford in Ferndale. We were greeted with open arms, and left about a half hour later with a brand new, Ford Fusion hybrid. Thanks for the amazing service Suburban Ford in Ferndale, you made us (as customers) feel important. Thank you for WANTING our business! read more

When I go to buy a car, I tell you what kind I'm looking for, and then you constantly try to push something else because it's overstocked.... you are annoying me. The salesman was nice enough, and maybe this technique works on others... but figure it out. And when I ask the price... just tell me the price. Don't wait to see what type of rate your in house financing will get me... don't tell me you have to wait till my potential trade in car has been appraised (of which they offered me significantly less than 4 other dealerships and wouldn't budge on it either)....don't make me wait till I meet the manager... just tell me the GD price. It's 2014 people. We all have the Internet. The old school way of selling cars is dying. Just give me the facts and you will get my business. Instead, my time wasted... I drove to Lapeer, went into the Ford dealership and made a deal less than an hour later. Oh... and the amusing follow up. Ford issued a recall on my wife's escape due to a serious engine fire issue. She called RO Ford immediately to make an appointment. "The earliest we can get you in is late August." Ummm.... it's the start of April??!! Again called Lapeer... said they'd get us in next week. read more

I was due to turn my lease in. So I get there a week early, under miles, car is great condition. The girl sits me down to sign some paperwork and of course here comes the catch since I wasn't leasing another new vehicle with them at this time I was charged $395 dollars what a shame. So then she shows me where it says in my agreement about this cost which is complete bull because the gentleman who had me sign everything went super fast and never pointed that out. So during a pandemic when most are struggling to make ends meet Ford decides to still punish there loyal customers who turn cars back in in great condition. I'm happy I didn't lease from there again and won't be back. Horrible customer service. read more

The car buying process ranks somewhere between a root canal and watching Justin Bieber in an interview on my scale of priorities. I can be armed with all the data and facts about cars in the world, and still feel belittled, ignorant, and ripped off when trying to negotiate the price of a vehicle. I admit I approached a visit to Royal Oak Ford with trepidation. Half my cars were purchased through private sales strictly to avoid a runaround that car salesmen tend to give, so I entered this domain with a rather jaded eye and expectations for the worst, but few hopes for the best. I can say Royal Oak Ford makes it easier on the consumer at the outside. Most of their used vehicles are posted online with ample photographs to get a sense for the interior and exterior condition, features, and finer details in advance. Want to know how worn the upholstery is or whether that car comes with an optional GPS system? Look from the comfort of your own bed. The trade-in which caught my eye came with a free vehicle history report I corroborated through CarFax (essential nowadays for any purchase), so before I even stepped foot on the lot, I knew roughly what I was dealing with. Met by a salesman, I was in the vehicle and on my way down Woodward for a test drive in fifteen minutes flat after an initial walkaround. We looked at the various while Mike answered a few questions about the car's history and maintenance records for me. I didn't face the anticipated pressure used by some dealerships elsewhere in the city, where salespeople insist on coming unless you demand vocally otherwise. So I had a good half hour to run the vehicle along I-696, wander through backstreets, testing suspension and handling, sounds at speed, and all those other negligible qualities you look for on a test drive without someone distracting or upselling me. When I got back, I decided to play the negotiation game which, to be frank, I suck at. I came armed with information and managed to whack a few thousand off the asking price. Could I have been more aggressive? You bet. I always feel poorly matched when haggling, but I haven't had buyer's remorse since taking ownership of my two-year old car. Mike promised to get the car detailed and the paperwork assembled while I got the cheque and proof of insurance. The waiting time on the back end was fairly short and obviously a point of getting everything ready, rather than mechanics or salesmen loitering around. They transferred my plates and got me on my way in a few hours, all things said and done, which I appreciated. Mike was thorough explaining my remaining warranty through the dealer, and then options I could purchase. I subtract one star because the finance clerk I dealt with went from friendly to frosty when I declined an extended warranty (in my book, you shouldn't purchase a car that needs one). Her standoffish presence for a five-digit purchase wasn't very much welcome. Everyone else was courteous and professional. read more

I bought a 2014 Ford Edge there over the last weekend (Feb 24 2014). At first everything went great. We were running out of time on Saturday to finish the paperwork so we were given the vehicle to take home over the weekend without even completing the transaction. Before we went back in on Monday, I got a call from the salesperson saying that he would refill the tank when they were doing the final prep on it. When we came in that night to sign the paperwork, I was told I would not get the tank of gas. Evidently I was "in the system" already for getting a tank of gas on Saturday. Whatever I guess. I wonder what system they have for gassing up cars. In addition to that on Monday, I noticed a scuff on the left side D Pillar (the trim part that runs along the interior of the back) The sales person told me to bring it back in on Thursday to have the service people work on it. On Thursday, after about 30 minutes, he told me they were able to make the scuff lighter but couldn't clean it off. It wasn't noticeably cleaner. I am not real happy about this. Between a $35 tank of gas and a $25 plastic trim part they have turned me from a "Completely satisfied" customer to one that is getting more and more dissatisfied. Update! Just picked up my Edge from the dealership. They replaced the smudged part, washed it up and gave me a tank of gas! These guys actually do care that you are happy after all and will go the extra mile to ensure that. Do yourself a favor and check them out. read more

Customer satisfaction is not a priority at Royal Oak Ford Body Shop. I am very disappointed with my experience. I had my vehicle in for some body work. They called me to come pick up my vehicle and when I arrived I found that there was a dashboard notification to service my airbag. I notified the body shop and they said they would need to keep the vehicle and send to a dealership to clear the error. They refused to cover my LYFT ride even though they wasted my time and the car was not ready to be picked up. They were willing to let me leave unhappy over a $9.10 issue. This was my experience. read more

I had probably the best car buying experience since I started driving 20+ years ago. I was referred by a friend to Brad Klein. I had debated against buying a used car vs. leasing, and Brad and I came to the logical conclusion to lease. I already knew the vehicle I wanted, a 2016 Escape, and we found the perfect one for me. He helped me with every question I had, no matter how small or menial I thought they were. This is now my second car I have bought or leased from Royal Oak Ford, and I will refer all my family and friends to Brad and the folks at Royal Oak Ford. read more

Just leased a brand new platinum Expedition and within 1 month had to take it in for warranty work. Royal Oak Ford would not give a loaner, even though they agreed the problem was covered under warranty. When brought to the service manager's attention, he stated they "only give loaners to their valued customers" and that "it's always at his discretion." Buy your cars elsewhere ladies and gentlemen, clearly Royal Oak Ford embraces horrible customer service. read more

Lawrence was the best rep I could have prayed for. He understood my situation, and what goal I was attempting to achieve and we met them before I left the dealership. His customer service was impeccable! He made me feel comfortable, and made sure I was happy with my new truck. This guy sent me a text message later on thanking me for the business....He even checked on me the next morning to make sure I was still in love with my new truck, and to make sure everything was great. I have already sent him a referral and they love him too!!!!!! I had left Ford because of a bad experience but as long as Lawrence is in auto sales he will have a #LifeCustomer!!! Thanks soo much :) Que read more

I've leased two cars and bought one from Evilasio. He's friendly, understanding, and accommodating. My first lease was an Escape, which I loved. I found myself over my miles with some time to go on my lease and he helped me with a pull ahead offer to get into my Fusion. I wanted to stay under a certain price and he took the time to go through several vehicles with me to find the right priced model. A year and a half later, my boyfriend found himself without a car after an accident that wasn't his fault. We wanted a Flex for the third row but we also had a strict budget. Evil came through on the financing and price to meet our needs and we couldn't be happier with our purchase. He made a very stressful time easy and painless. My lease will be up in about a year and a half and I'm looking forward to working with him again. read more

I turned in my lease to buy a new car and I was nervous about being slightly over my miles but Evilasio was helpful, caring and knowledgable! He went the extra mile to make sure I was comfortable with my new purchase and I am grateful for that. I recommend this dealership to everyone :) read more

The buying experience was pleasant from beginning to end. Both Timmi and John were knowledgeable, courteous, and competent. It was the best car purchasing experience I've ever had. Royal Oak Ford is lucky to have them. By the way, we're delighted with our new Escape. John Ulinski read more

I am currently shopping around for a new car went to a few dealership haven't made up my mind yet but if I will I will definitely buy a car from here find people good service read more

Royal Oak Ford - Car Dealers Near Me - Royal Oak, Michigan

4 stars to the dealership 10 stars for parts department very fast had what I needed in stock no wait. Nice job. read more

If you're looking to purchase a vehicle I strongly recommend that you don't stop here. My sister car would not steer. My nephew towed it to Friday to this dealer because this dealer he uses. Monday George calls ms sister to tell her that the car needs $2300 repair work on the steering. She decided that her 2010 Fusion with 190000 miles had ran it course. Tuesday morning after 9am we arrived at Royal Oak Ford asked for new car sales. Devin M. Carrier the sales person assigned to her. My nephew had arrived and joined us. My nephew did the credit application for her on her phone. We told Devin about her situation and asked what would the dealer give her if she trade it in and by a new car. Since the cars was at service she decide to buy at Royal Oak Ford. Devin went to the back, keep in mind each time Devin went to the back he would be gone for 20-50 minutes. He comes back with the Sale Manager I can't remember his name. He introduced himself. $200 was offered for her 2010 Fusion. Her son had spoken to a junkyardand was offered $500 for the 2010 fusion. Devin had to go to the back and discuss it with the sales manager. $500 was agreed. So she decided to move on. She need a car A.S.A.P. Devin goes to the back and state that they're working with the finance department. She had a repo which wasn't her fault but on her credit. He old job was taking the money out of her check but wasn't paying the car note. They was sued and the car was purchased back paid in full. She had to go to work. She cleaned out the car went to work Royal Oak left her a massage to come in tomorrow to sign her papers. I picked her and had her at the dealership around 9am. We figured that she should be done by 2:30 pm because she had to be at work at 3pm. Devin greets up and we sit down. He had a folder in his hand. He never show us any papers. He states that car has to be appraised and he goes to the back. When he comes back $200 is all they willing to give her. She produced their ad that started Royal Oak Ford wiill give you $500 more than your appraised vehicle. Devin has to go to the back again. $700 will be given for the trade now she needs $1500 down payment. Key in mind yesterday we had talked that $500 trade-in money was the down payment. We decided to leave at this point. We told Devin that when they get everything together with the sales manager to call her and we left thinking everything good they would call. We was on our was to the Secretary of state office to get a replacement title. We decided to try Crest ford.I remember Kimand asked for Kim but she was out to lunch. Adam Whitehead took my sister credit application for her because she had to go to work. Kim transfer her to Lila Dedvukaj. Lila called my sister and told her she was approved, gave her the loan rate and payment. Royal Oak Ford never called her back about her loan. Thursday morning we arrived the Secretary of state to try again to get the title. Soon as it was her turn Lila Dedvukaj calls my sister and give her some bad news. Royal Oak Ford told ford financing that she was trying to get a loan for her brother and they thru us out because they don't do business like that. My sister broke down in tears crying like a baby on the phone with Lila. Lila called her back after several calls to Ford financing. Lila spoke to Tim Rotarius about my sisters situation and they told her to come in and get her car. Ford Financing I'm the brother that Devin M Carrier said she was buying the car for. I purchased a 2018 in March 2018. I purchased in September and November 2018. I have an 2009 that paid for I don't need my sister to purchase a car for me She was purchasing a car for herself I'm here out of town and letting her use my car to get back and forth to work. My question to Ford financing is how many time do you think these people has done this to other people. Ford financing I I wiil need ues you after the way my sister was treated. If I ever buy a Ford again I will only us Crest Ford they saved Ford reputation. My sister has her 2019 Escape AWD. GIVE GOD ALL THE GLORY!!! read more

I'd like to share with you a very POSITIVE experience I had at Royal Oak Ford! I did my homework and looked at the kind of car I wanted online and then it was time to actually go out to find the 'car of my dreams'! I walked into Royal Oak Ford and was greeted by salesman, JOHN AGNELLO. After telling him what I thought I wanted, he showed me the car and I realized that's not what I wanted at all! John suggested, that since I wanted an SUV, that I test drive all of them! What a great idea because I quickly realized that I wanted a Ford Edge. John walked me through the whole process, explaining everything to me with the patience of Job!! He showed me all of the bells & whistles AND how to work them! John got me more then I could have imagined for my trade-in, financing that was a breeze AND a payment that was BELOW where I had told him that I wanted to be at!! I drove into Royal Oak Ford not knowing what was going to happen and drove out in the car of my dreams..A 2017 Ford Edge SEL!! Thank you John Agnello & Royal Oak Ford! read more

My sales person David Hennigan and the managers went above and beyond what I ever expected when leasing a new car. Everything was smooth and transparent. I highly recommend David and Royal Oak Ford. I'm a lifer! read more