I had contacted Vinny to help me plan a trip to NYC. I had already booked tickets for the Statue of…read moreLiberty and Ellis Island and was looking for hotels. As someone with multiple jobs and a very busy life, I could not look at another hotel online without tearing my hair out. I contacted Vinny and he and I chatted about my trip, and then we had a phone consultation where we went over the particulars of our trip. He found me a reservation at the Empire Hotel which was great! It was centrally located, had amenities we needed and was within my price range! Before we left Vinny also sent me discounted deals that he thought we would like! Vinny was available during our trip to help us out! We called from the car to ask about parking at the hotel, and we called about potential travel issues on the way home. Vinny was there every step of the way! It was really great to work with him, and I will definitely be using him in the future!

Ohana Travel and Tours organized my first (and only) trip to Hawaii, and it was fantastic! Every…read moreday was a new adventure, from hiking through waterfalls to see the Grand Canyon of the Pacific, to a boat tour with snorkeling. I went with a small group, and Vincent crafted an itinerary to please everyone. We went horseback riding, dined at great restaurants, and relaxed on gorgeous beaches. Highly recommend.

Working with Amy and Bethany // Charm & Awe Travel Co. is simply the best! My husband and I are not…read moresuper well traveled and really did not know where to start when planning our honeymoon to Ischia and Rome, Italy. After our first email correspondence with Amy we knew we were in the right hands as she immediately helped us organize all of our travel ideas and wishes into fun, tangible plans and bookings to look forward to. Amy and Bethany are incredibly creative, knowledgeable, and flawlessly organized travel designers, helping us plan each day with interesting dining reservations, wine and architectural tours etc.. excursions as well as opportunities to relax at the spa, while shopping, and by the sea/pool. They also went above and beyond and secured us the best options at each hotel we stayed at and helped us select ideal tour options. Charm & Awe's coordination, great ideas, and excitement for us for this trip was reflected in every interaction, especially in their availability and kindness in answering our many travel q's and the beautifully detailed digital itinerary they put together for us to reference before and while traveling. Amy and Bethany turned our overseas honeymoon dreams into realities and made each stage of the planning and travel process exciting, collaborative, and stress-free. So beyond grateful to Charm & Awe for this magic Italian experience and highly recommend working with these brilliant travel professionals for your next trip (we are already thinking about our next trip and opportunity to work with them again!) - Maggie & Crosby

Absolutely the best experience using Charm and Awe for our Hawaiian honeymoon last month! From the…read morefirst time I spoke with Amy to the very last - it was truly a pleasure. She responded immediately each time I reached out to her - even on holidays! I felt like I had security and someone that cared about us throughout the entire process. I hands down would recommend her and her services. We will be using her to book our next trip, and all our future trips for that matter. I felt like I had a hand to hold from start to finish. I cannot say enough GREAT things about Amy and how she was there for such an important milestone in me and my husband's journey. 2 thumbs sky high for Charm and Awe/Amy! Thank you so much! Sincerely, The Frauly's

This company charges you a fee to book hotels for soccer tournaments however you can easily book…read morehotels on your own that are cheaper and closer. This company is the worst. A bunch of parents on our team know they booked a room with a double bed for 2 adults and 2 children however at the reservation was somehow changed to 1 bed 2 adults. They seem to change reservations without even letting you know and you're left to deal with it. Save your money and do not use them. Shady business. NEVER AGAIN. TERRIBLE!!!!!!! The hotel was terrible. Even though we booked a rooms with two beds only got one bed. Were there for a soccer tournament, are my kids supposed to sleep on the crappy pullout couch when I booked a room with two beds. . Other members on our team were able to book hotels that were closer and way cheaper. This company is terrible all around.

I agree with the other poor reviews. Our whole team was charged close to $196.95 for nothing. I…read morebooked on the side and was cheaper than what I was charged through Halpern plus the $196.95. Very poor travel agency. Whole team of unhappy parents and on top of that....the hotel sucked! So much done wrong on this one.

We stopped in just to check it out, they had some displays in cases, site maps and souvenirs. They…read morehad restrooms and a information counter. we browsed around for a few minutes, I was able to get a few colonial coins for my boyfriends collection as well as a pin for mine. I learned that Salem was the birth place of the National Guard. They had information on the Boston Tea Party, former Presidents, and the history of the area. It was a one of the cooler visitor centers I have been into and I enjoyed it evne though it was a quick stop.

Go for the restrooms, stay for the phenomenal boat they have in the front window and the recreation…read moreof a town. Sign the guest book with your city, maybe snag a souvenir and hit the town by foot. Big nice parking garage across the street too.

I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!

Thank you Joyce - Cassie's Travel is the best! Donna and Joyce have handled my family's travel…read morearrangements, as well as friends I have recommended to them, for over 12 years now. They are always there to answer any question whether large or small. Our latest trip to Sedona, Arizona was kind of last minute. I caught Joyce as she was leaving for the day, but she graciously took the time to take my information. The next morning I had flights and a car booked. They are my go to travel company.

When I get to this place the lady is serving a man but she's actually just give him some type of…read morerecipe. So I'm just waiting in line. Some guy just walks in goes straight to the counter and she asks him first what does he need, so I look at them both and walk out. She probably told the guy to call me back and I told him, I'm not going back in there and I won't ever again. If you run a place of business don't serve people just cause you know them before a customer that's been waiting.