ven though I asked for specific flights I was given different, with the excuse that it was cheaper,…read moreand was asked for payment without a specific itinerary, which in itself is distressing. When I explained I wasnt looking for cheapest, I was then offered options, and then agreed upon an itinerary, flights, hotel, transfers and prepaid tickets for the Cuban National Ballet. A few days later I received my documents, and the flights came with no booking reference, my friend's last name was wrong on the tickets (she's hyphenated) and there was no information regarding the ballet tickets. Upon inquiry I was told "her name is fine that's the way they do it, they been doing it since 2007 and it's fine", and also I'd pick up my ballet tickets "from them when you get there", but from whom and where was not detailed, so I asked again. Cubatodo refused to handle the change to the wrong name stating that "this is too much" meaning I'd asked too much of them or too many questions I'm not sure. In the end Jetblue disagreed with cubatodo and changed the name for me at no cost, also giving me the booking reference. When traveling, the visa's were fine, the flights turned out fine, and the hotel was great *see my separate review for them. BUT the tickets they sold me were for the Spanish Ballet of Cuba not the Cuban National Ballet (which is NOT the same by any stretch), I still have yet to recieve a response from them regarding that mistake.

From the owner: We sell Travel to Cuba from the U.S.A.!read more

Yakov is unbelievable! Called to pay for the ticket and got hangup. Called second time and got…read moreverbally abused by the same individual. Rude, pathetic and unprofessional. Next time will book flight or vacation through someone else.

I booked a trip through Free Wind Travel to Spain in 2010 and during the trip had a…read moremisunderstanding if dinners and excursions were included or excluded in the price. I called Free Wind Travel from my hotel, left a message, next morning they returned my call, confirmed that they are working on it and later that night they called back with an answer. I was happy with how they handled this issue and would definitely consider booking with them next time.

This review is for two specific reasons. My corporate travel needs and my personal travel needs. My…read morecompany works with Malmberg travel and I have to say, Beth and Mark are outstanding. Thank you for always making my life easier. They are very quick to help, and do not give up until our executives are happy. I would like to also mention Sandy Fell. She recently helped me with some group booking out of the country, and everything went flawlessly. I know it's not easy to coordinate with international hotels, and Sandy was very responsive and thorough. I will continue to use Malmberg travel and I would highly suggest it for any travel needs whether big or small. Thank you Sandy, Beth & Mark!

From the owner: Our 55 years in the travel industry has made Malmberg Travel a leader in custom travel products…read more Our Corporate sales division handles worldwide customers 24 hours daily. Our FIT services serve the customer with personalized precision. Our Leisure sales delivers outstanding value on cruises, tours, honeymoons, - or simply a quick weekend qetaway. No matter what, no matter where, no matter what travel means, we've the perfect solution for your travel needs!

I was just informed that I had my twin girls going on a school trip but one can not make it so I…read moreasked if I could transfer daughter's money to my other daughter's account and I was told that I would lose 150.00 because tickets were already bought but really being as a travel agency you mean to tell me one person is going to make a difference and can not transfer as a parent you try to make good and provide your daughter's a fun trip we work to give them a trip and now a world wide travel agency can not transfer money from one account with out paying a penalty nevermind you call the travel agency at 4pm and they don't even return a call we work to provide for our kids sometimes 2 jobs and this is what we get in return

This company charges you a fee to book hotels for soccer tournaments however you can easily book…read morehotels on your own that are cheaper and closer. This company is the worst. A bunch of parents on our team know they booked a room with a double bed for 2 adults and 2 children however at the reservation was somehow changed to 1 bed 2 adults. They seem to change reservations without even letting you know and you're left to deal with it. Save your money and do not use them. Shady business. NEVER AGAIN. TERRIBLE!!!!!!! The hotel was terrible. Even though we booked a rooms with two beds only got one bed. Were there for a soccer tournament, are my kids supposed to sleep on the crappy pullout couch when I booked a room with two beds. . Other members on our team were able to book hotels that were closer and way cheaper. This company is terrible all around.

I agree with the other poor reviews. Our whole team was charged close to $196.95 for nothing. I…read morebooked on the side and was cheaper than what I was charged through Halpern plus the $196.95. Very poor travel agency. Whole team of unhappy parents and on top of that....the hotel sucked! So much done wrong on this one.

I reserve a flight to Santiago , Dominican republic to pay it intalsment . he person that took…read morecare of me was very nice, I can't complain. I specific asked to Santiago, she did the reservation and she said you all set. ( I notice that when they are taking care of you they are doing a million things, the phone rings they answer someone else comes in asked a question and they are interruption after interruption. The next time I come in to make a payment . I was worry that it was to a wrong place didn't want to be stranded in the wrong place. I asked are you sure it is for Santiago she aid yes. You all set. I pay some cash and I gave her a pre dated check. she assure me no one will deposit is. Three days before the payment was due. the owner call me to tell me someone from her office deposit the check. I was charge 30 dollars . After the money was deposit I waited a few days to see if it was going to be deposit again. Then I call the owner . She told me the bank will not returns it. She said to go to the bank and get the money and she will take the 30.00 of the price. I went to the office. I pay . Again. she was on the phone, then talking to someone else. I asked her again Are you sure it is for Santiago . She said yes you all set . she gives me a print out of my flight. The initial said SDR. I'm assuming it is Santiago. I kept asking my friends and they assure me it was Santiago. The day I was leaving the 23rd of june I went to get my boarding pass. Again I asked the girl are you sure it is Santiago she said yes. .Again she answer the phone. another person interrupt to asked about someone else and another person asked a question while taking care of me. I left at 12:30 midnight to my destination. I arrive and no one was waiting for me. There is no communication in santo domingo, They need wi fi etx. I asked a guard where I was and he said las America santo domingo. Shi hit the fan. I was stranded with a child in a place that I couldn't call no one. I had to call boston to get someone to communicate with the person. It took them 4 hours to come get me.That was Saturday. On Monday I call the agency . The person that answer had the nerve to tell me she didn't took care of me ( the same that printed my boarding passes) I call again and I lost it by them . She transfer me to a person to help me. this nightmear stated . when they call the owner that was on vacation and she said she didn't took care of me. It was costing me 150.00 each ticket to change it. The owner said (I NEVER SPECIFY WHERE I WAS GOING) ????????????????????????????????? how did you do my ticket. A nice lady said she will see what could be done because it was no fair. I call 3 days before I was leaving santo domingo. The agency told me it was charging them 600 to change it. Do what you can to make it to the airport and when you get to lynn you can come . and DO WHATTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT??????????????They really didn't know how that happened. ??????????????????????????????they are all Dominicans. they know they deam country. I had to take a bus ,and a taxi to get to the airport. and it cost me more money. not fair. Pay attention to each person and tell the next one to hold on.