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    Charm & Awe Travel

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    CubaToDo.com

    CubaToDo.com

    2.0
    (1 review)
    3.5 km

    ven though I asked for specific flights I was given different, with the excuse that it was cheaper,…read moreand was asked for payment without a specific itinerary, which in itself is distressing. When I explained I wasnt looking for cheapest, I was then offered options, and then agreed upon an itinerary, flights, hotel, transfers and prepaid tickets for the Cuban National Ballet. A few days later I received my documents, and the flights came with no booking reference, my friend's last name was wrong on the tickets (she's hyphenated) and there was no information regarding the ballet tickets. Upon inquiry I was told "her name is fine that's the way they do it, they been doing it since 2007 and it's fine", and also I'd pick up my ballet tickets "from them when you get there", but from whom and where was not detailed, so I asked again. Cubatodo refused to handle the change to the wrong name stating that "this is too much" meaning I'd asked too much of them or too many questions I'm not sure. In the end Jetblue disagreed with cubatodo and changed the name for me at no cost, also giving me the booking reference. When traveling, the visa's were fine, the flights turned out fine, and the hotel was great *see my separate review for them. BUT the tickets they sold me were for the Spanish Ballet of Cuba not the Cuban National Ballet (which is NOT the same by any stretch), I still have yet to recieve a response from them regarding that mistake.

    From the owner: We sell Travel to Cuba from the U.S.A.!read more

    Union Travel & Tours

    Union Travel & Tours

    2.0
    (1 review)
    3.4 km

    I reserve a flight to Santiago , Dominican republic to pay it intalsment . he person that took…read morecare of me was very nice, I can't complain. I specific asked to Santiago, she did the reservation and she said you all set. ( I notice that when they are taking care of you they are doing a million things, the phone rings they answer someone else comes in asked a question and they are interruption after interruption. The next time I come in to make a payment . I was worry that it was to a wrong place didn't want to be stranded in the wrong place. I asked are you sure it is for Santiago she aid yes. You all set. I pay some cash and I gave her a pre dated check. she assure me no one will deposit is. Three days before the payment was due. the owner call me to tell me someone from her office deposit the check. I was charge 30 dollars . After the money was deposit I waited a few days to see if it was going to be deposit again. Then I call the owner . She told me the bank will not returns it. She said to go to the bank and get the money and she will take the 30.00 of the price. I went to the office. I pay . Again. she was on the phone, then talking to someone else. I asked her again Are you sure it is for Santiago . She said yes you all set . she gives me a print out of my flight. The initial said SDR. I'm assuming it is Santiago. I kept asking my friends and they assure me it was Santiago. The day I was leaving the 23rd of june I went to get my boarding pass. Again I asked the girl are you sure it is Santiago she said yes. .Again she answer the phone. another person interrupt to asked about someone else and another person asked a question while taking care of me. I left at 12:30 midnight to my destination. I arrive and no one was waiting for me. There is no communication in santo domingo, They need wi fi etx. I asked a guard where I was and he said las America santo domingo. Shi hit the fan. I was stranded with a child in a place that I couldn't call no one. I had to call boston to get someone to communicate with the person. It took them 4 hours to come get me.That was Saturday. On Monday I call the agency . The person that answer had the nerve to tell me she didn't took care of me ( the same that printed my boarding passes) I call again and I lost it by them . She transfer me to a person to help me. this nightmear stated . when they call the owner that was on vacation and she said she didn't took care of me. It was costing me 150.00 each ticket to change it. The owner said (I NEVER SPECIFY WHERE I WAS GOING) ????????????????????????????????? how did you do my ticket. A nice lady said she will see what could be done because it was no fair. I call 3 days before I was leaving santo domingo. The agency told me it was charging them 600 to change it. Do what you can to make it to the airport and when you get to lynn you can come . and DO WHATTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT??????????????They really didn't know how that happened. ??????????????????????????????they are all Dominicans. they know they deam country. I had to take a bus ,and a taxi to get to the airport. and it cost me more money. not fair. Pay attention to each person and tell the next one to hold on.

    Charm & Awe Travel - travelagents - Updated July 2026

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