Came here on a Friday evening and the place was about to close. They didn't have all available toppings, but it made sense giving the timing. Inside felt bare, just a lot of standing space and some counters - it's definitely not a spot to sit and enjoy your drink. Our orders came out in a reasonable time and tasted fine. Overall, decent spot for bubble tea in the Burlington Mall - thanks Gongcha! read more

Gong Cha - Bubble Tea Near Me - Burlington, Massachusetts

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Our first time at this mall and my son was excited for some boba tea. We stopped my son went to the place his order on the touch screen. He ordered a brown sugar tea with boba. They were busy when we arrived but the girls behind the counter were very quick. It's not very spacious but I think it was meant to be like that since it's inside the mall. read more

Gong Cha - Brown Sugar Milk Tea! - Bubble Tea Near Me - Burlington, Massachusetts

Did a mobile order at this location. It was busy on a hot summer afternoon. There seemed to be an endless stream of customers coming to place their order. You can wait in line to order in person or via the kiosk. I thought I was being slick with a mobile order. That plan back fired when my order took even longer to process than in person. I waited more than 10 minutes before my mobile order was accepted. Then another 5 minutes to make two drinks. Drinks came out fine. Oddly my strawberry tea was $1 more than the back bay location. It did not bubble as an add on while the back bay one did not. The item came out exactly the same. Clearly some bug in the mobile app. read more

Gong Cha is a great addition to Burlington Mall. I got the dirty brown sugar milk tea with boba, half sugar less ice. Boba was soft and chewy. Drink was great! read more

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Ooh my last visit was really bad haha I actually do like Gong Cha very much, however my last order of Red Bean Milk Tea was terrible. I actually couldn't finish it haha The red bean at this shop was probably expired because it tasted sour instead of sweet! So I recommend choosing a different drink without red bean from this place! read more

Gong Cha - Red Bean Milk Tea - Bubble Tea Near Me - Burlington, Massachusetts

I looooooove boba, especially from gong cha!!! I was so happy to see that their addition to the Burlington mall, so I could stroll the shopping center while sipping my favorite sweet treat. It was delicious and I love all of the customizations and flavors that Gong cha offers. Might have to stand with the fact that it is superior to Kung Fu Tea. Also love how sweet it is even at 30% sugar level. Would definitely recommend the classic strawberry tea flavor. read more

Gong Cha - All strawberry - Bubble Tea Near Me - Burlington, Massachusetts

Drink ok.But the girl give me the wrong drink and when I told her the wasn't what I order, literally dump the drink in the trash and was very rude to the point I wanted leave. read more

Gong Cha - The rude girl. - Bubble Tea Near Me - Burlington, Massachusetts

DoorDash order never arrived, requested refund but declined it. I would not recommend this restaurant to anyone.

The best boba/milk tea place in town.. Im glad there is a gong cha here in Massachusetts. The boba here are perfect soft and chewy. If you haven't tried.. you must try!!! read more

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This spot is located inside Burlington Mall. I am not sure if they have an app to order drinks but it seems like they don't, so had to wait in line to order. Got the Earl Grey Milk Tea with 3J's (pearls, puddings, and herbal jelly), 30% sweetness, and light ice. I like it. The Earl Grey gave it an interesting flavor compared to the Asian teas typically used for boba teas. I never had 3 different types of jellies in the same drink before but it works. Herbal jelly is the best, in my opinion. Typical boba spot. There is not a lot of good boba spots in the area, so check it out if you are there. read more

Gong Cha - Earl Grey Milk Tea with 3J's (pearls, pudding, adn herbal jelly) - Bubble Tea Near Me - Burlington, Massachusetts

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This place was ok. Service was prompt and quick once you put in your order. The drinks were a bit lacking in flavor. It almost felt like they skimp on the mix a little. read more

Great Gong Cha location! You never know what's up in the mall, I mean honestly, food courts can be hit or miss with the quality and value. So this Gong Cha is right adjacent to the food court, super clean location, not a very long line even on a busy weekend afternoon, friendly staff and quick service. The prices are standard for the Gong Cha chain of stores. High quality and tasty drinks. Gong Cha sets the standard for good bubble tea and this location is no exception. read more

Great boba tea, fast and friendly service!! I definitely will come back. The only tough part is parking.

Bought two taro milk teas here and they forgot to put pearls in one of them. I drove all the way back to have them make a new one. But the lady at the cashier had the audacity to ask me for 50 cents to pay for the pearls when they were the ones that forgot to put the pearls in. Ridiculous. Will not be visiting this location again. read more

Gong Cha - NO PEARLS! - Bubble Tea Near Me - Burlington, Massachusetts

Excited to hear that they opened a Gong Cha outside of Boston. Easily accessible for those who are living in the 'burbs, bringing some high quality bubble tea our way. Went to visit this location when I was visiting home for the holidays. Good stuff, everything you'd expect from the franchise, variety of different types of teas and customization. It's small location since it's located in the Burlington Mall by the food court. I definitely recommend this place, if you're looking for some authentic bubble tea! read more

Gong cha is easily the second best boba place I've been to here in Massachusetts. Their Earl gray with boba is my go to. Some times I would go for their caramel milk tea with boba as well. I like this location since it's right inside the mall and you can pretty much make a stop for boba before your meal at the food court or right after your meal for dessert. They have a big wall with all their drinks that is eye level for customers to see which is super helpful. I hate the menus above the cashiers because most people get to the cashier just to look at the menu while holding up the line. Instead you can just walk up to the wall and pick out what you want, once you know what you want you can get in line and order. Their step by step on the wall is great for boba noobs haha. read more

Gong Cha - Earl gray - Bubble Tea Near Me - Burlington, Massachusetts

This is the best boba place nearby, and I was not disappointed. Although it could be considered slightly overpriced, I think it is reasonable and tastes extremely good. It has a pretty diverse menu for such a small place and the wait time is very short. I would recommend it to anyone who wants boba and doesn't want to commute to Boston or Allston P.S. they have gift cards, for those, like me, who love boba ;) read more

This place is the Starbucks for Bubble tea! Pretty upscale setting, tons of items ,lots of room for customizations and interesting toppings to choose from. I have always known Bubble tea to come with Tapioca pearls and so was lost looking at 10 the other toppings listed. I would definitely go back to try drinks with toppings like pudding, basil seeds. A huge thumbs up for letting the customers pick their sugar level and ice level for their drink, which got me saying "yayyyy!!" The available options for sugar are :100%,70%,50%,30% and 0. I ordered the classic- pearl milk tea (cold) with 30% Sugar. There medium one costed me $4.55 which I would say is not great with price, but not bad either. They do have an option to chose soy milk over regular milk. Why did I drop a star you may ask. The place is strictly a take out one in d mall .No seating area available within the store even if you do want to sit and sip. Probably made sense as it's in d mall,but again... read more

Gong Cha - Bubble Tea Near Me - Burlington, Massachusetts

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It's a good place to grab a quick drink while you shop. Overall a great place to get your drink. read more

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If I could give this place no stars I would. Ordered a strawberry Taro milk tea and got a Taro tea with strawberry pieces. Told them the drink was wrong and looked nothing like the picture. Both workers male and female argued and said it was correct even though it was labeled incorrectly. Didn't offer any solution so I asked for my money back. I handed them the drink back and the girl through it in the trash with an attitude. Won't be returning and please save your time and go somewhere else. read more

Gong Cha - Strawberry Taro tea - Bubble Tea Near Me - Burlington, Massachusetts

Its a Gongcha! Close to the mall food court so I can also get my sushi and Chick-fil-a on. The quality I expect from the franchise. read more

Gong Cha - Boba and food from food court - Bubble Tea Near Me - Burlington, Massachusetts

This is a bubble tea shop (franchise) near the food court. We had regular milk tea & strawberry taro with boba. Both were yum and not overly sweet. read more

Gong Cha - Milk Tea - Bubble Tea Near Me - Burlington, Massachusetts

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4.5 stars! This is the Gongcha that I go to the most frequently just because it is closeby. It's comparable in quality to the Chinatown location, but I believe it deserves a higher rating because it's rare to find such good boba outside of Boston or Lowell. This place beats both of the boba shops I've tried in Lowell, actually, now that I think of it... This location is inside of the Burlington Mall, near the food court. There isn't any seating inside of the shop (which I find quite odd) so I enjoy my drink at the food court instead. The service is pretty fast and the store only seems to grow in popularity the more I visit. My go-to order is the Brown Sugar Oolong Milk Foam, and I get it at the lowest possible sugar level--50%--and with no ice. The combination of the oolong tea, the sweetness of brown sugar from the drink and the tapioca pearls, and the creamy and slightly salty milk foam forms a perfectly balanced drink. I highly recommend it :) Other than that, I've tried Green Milk Tea with 50% sugar and white pearls, and it took a longer time to be prepared--I'm assuming because barely any people order white pearls--but I still enjoyed it. read more

Gong Cha - Milk Foam Brown Sugar Oolong Tea - Bubble Tea Near Me - Burlington, Massachusetts

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Had their mango green tea 50% sugar with low ice and clear pearls. Pearls were nice and chewy. They seems to take on the taste of the mango too. Will be back try other teas and combos. read more

Excellent drinks and friendly staff. I ordered Pearl Milk Tea with Boba, very good. This restaurant has to be new because I didn't see it there before. It's awesome that there is one now in the mall as milk tea is very poplar nowadays. read more

Gong Cha - Pearl milk tea with boba - Bubble Tea Near Me - Burlington, Massachusetts

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Mediocre and a bit overpriced bubble tea. Best pro is you can customize the amount of sugar, I always choose 0% sugar since the milk teas are already naturally sweet enough. I've ordered the following drinks and the order is how I'd rank them: 1. Early Gray Milk Tea with pearls: The earl gray flavor is pretty noticeable but not too strong. I recommend with 0% Sugar. I tried 30% sugar but that was way too sweet. No idea how people drink this stuff with regular sugar. 2. Mango Slush: Decent flavor but it was half liquid/melted as soon as I got it. It's quite bad compared to other slushes I've had before. Go to China Town in Boston to get the best slushes. 3. Caramel Milk Tea with pearls: Again go with 0% sugar, the caramel flavor is quite strong. However my 2nd caramel milk tea was really gross--the caramel flavor tasted like some kind of coffee flavorer. I can't recommend this drink again. read more

I got oolong milk tea hot, with 30% sugar. It was good. Sugar level was accurate, however the tea wasn't as strong. But overall, it was good. We also got milk tea with herbal jelly, which my friend thinks it's excellent. But we are sooooo GLAD that we have a proper milk tea option in burlington now. Welcome Gong Cha! read more

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Great service! The tall guy behind the counter did an amazing job! He was the only person working in the shop and got all of my four drinks ready in a timely manner! read more

Had the oolong milk tea with 50% sugar and less ice and it tasted on par with some good boba tea places I've had over the years. $4.55 for a medium with boba read more

I come here a lot but today the service was less than ideal. Bad attitude while getting my order taken and making my drink. One of the baristas disappeared into the corner midway while making my drink (the store was almost empty 3 people total including me) and took a vaping break before finishing my drink.. unprofessional and disappointing. read more

My daughter and I spent some time at the Burlingron Mall and it has been our tradition to get a snack (mostly pretzels or bubble tea) on our way out. We were getting ready to leave and out of the corner of our eye, we saw a new spot, beautifully decorated, just before said food court. Being attracted to bright and shiny, we naturally had to check it out and I'm glad we did. Against the back wall was the menu and instructions on how to order. They have an extensive menu of traditional bubble teas and milk teas and you have lots of options to customize your beverage. You can order with various toppings, sweetness and ice levels. I have always been a fan of bubble teas and this place did not disappoint. It is like the Starbucks of Bubble Tea! Our order was awesome- thai tea latte with boba and oreo milk with oreo milk foam. Yum. We will definately be back...often!!! read more

Got milk foam oolong with white boba and it was really good! Not too sweet or salty and just enough ice. The second time I had gotten pudding and regular boba with my oolong milk tea, however the pudding looked curdled. I asked someone and they had said that it was good to drink so it may just be the appearance (or a type I'm unaware of). The texture was grainy and not smooth like other puddings I have had, but the taste was sweet. Milk foam was my favorite drink, so I will stick to that! Good overall :) read more

Gong Cha - Bubble Tea Near Me - Burlington, Massachusetts

Had brown sugar milk tea with pearls two days ago. The tea tasted rich but the "pearl" tasted bad like already stored in fridge overnight. A good "pearl" should be smooth and chewy which has to be freshly made the same day. read more

Mango soy milk slush with boba and reduced sugar. Staff moves through line very quickly. Yes. read more

I want to give this location four or five Stars. However you need to get a receipt and make sure that they make your order to what you're looking for. They do mess up orders frequently and the worst is when they charge you for pearls and do not include it in your drink. The worst part is it's so busy that if they need to remake your drink, then it just holds up everybody else... Sometimes it's not even worth the hassle and you just have to walk away with the drink that you have. I wanted to give them the benefit of the doubt, but the last several visits have been the same experience and it's not worth fighting sometimes. read more

Strawberry green tea is da best (tastes like real fruit) and the boba was chewy. I ordered takeout via yelp and they were speedy and prompt

Came in on a Saturday around 4 PM. There was a line of about 10 people ahead of me, but it moved quickly. I got the large QQ passionfruit green tea with less ice and 70% sugar for $6. The drink was very sweet, but still enjoyable. It came with a generous amount boba and lychee jelly, and the boba was soft and chewy. read more

I was excited to find a Boba shop inside the mall. My daughter and I ordered the pearl milk tea and I have to say it was really good! The customer service was slightly lacking but I was happy to find that the tea and Boba was better than I expected. We will come back whenever shopping! read more

Gong Cha - Pearl milk tea - Bubble Tea Near Me - Burlington, Massachusetts

Carmel milk tea with boba very good! That's my new favorite place the service lady is friendly read more

Gong Cha - Bubble Tea Near Me - Burlington, Massachusetts

Best bubble tea shop for me and my family. I always visited here in Taiwan, Hong Kong and Singapore. My favorite is Red Plum tea but not in Europe or America side. So good ... read more

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