I brought my Lexus to Park Place Dealership, and they drove it to Park Place BodyWerks Dallas for a…read morerear bumper repair. What should have been a one week process turned into a three month nightmare of shop negligence, property damage, and management avoiding accountability.
* Exterior Damage: While replacing my rear bumper, they chipped the edge and tried to use a paint marker to cover up their mistake. Afterwards, they failed to properly blend the paint from the bumper repair to the quarter panel. In trying to fix it across multiple return trips to the body shop, they ended up repainting my pristine front door and fender, ruined the hand painted pinstripe, and chemically damaged my taillights while trying to correct the paint. Currently, the fender still does not blend with my hood and the taillight still has chemicals damages.
* Interior Damage: The shop allowed paint overspray to get all over my car's interior. Instead of hiring a professional tint specialist to address the overspray on my high end LLumar FormulaOne Pinnacle Ceramic window tint, shop employees aggressively wiped it down with harsh chemicals instead of replacing it.
* Incompetent Inspection Protocols: When I raised concerns about the structural integrity and Infrared (IR) heat rejection of my ceramic film after chemical exposure, Body Shop Manager Brandon Gillespy tried to use his UV meter he personally bought to "prove" the tint was fine.
* Management Dismissal: When escalated to the Director of Body Shop Operations, Eric McKenzie, I was met with complete dismissal. He refused to authorize a professional inspection at an authorized LLumar dealer and claimed the car "looked great" visually. After I requested a thorough inspection of the rest of the interior, Brandon and Eric both insisted it was great. However, I later found paint overspray on my radio receiver and front window, alongside damage to my tint.
This shop damaged my luxury vehicle's exterior, compromised my premium ceramic window film, and then tried to "grade their own homework" to dodge liability. They are now completely ignoring my emails. If you care about your factory paint, your high-end aftermarket additions, or professional customer service, do not trust Brandon, Eric, or the team at Park Place BodyWerks. Take your luxury vehicle elsewhere.