My husband just came home from La Loma Rehabilitation Center. He really appreciated all of the…read morecare and concern that was shown him during his stay. As he said, they were loving and caring to him. I experienced the same, they helped us navigate our very difficult inrusance company. We highly recommend this facility

Got pseudomonas infection there. Don't go! Probably got it from their lousy food. That's why he…read morewas transported back to lousy Abrazo West Campus Hospital for the second time.

We brought our mother, Betty, to your facility on July 17th or 18th, and I want to extend a…read moreheartfelt shout‑out to CNA Sandra, OT Kelly, OT Raul, and PT Bert. You can have the strongest brand name in the industry, but without a truly dedicated staff, excellence is impossible. Sandra, Kelly, Raul, and Bert are anything but ordinary. My mother has been very weak due to the number of medications she's been on, and your team has done a wonderful job reducing some of them. The real gold stars, however, belong to these four incredible caregivers who, when Mom tried to skip OT and PT, kindly, professionally, and skillfully encouraged her to get out of bed and participate in her rehab. Every morning, Sandra helped Mom out of bed, into her wheelchair, and guided her through brushing her teeth and preparing for her therapy sessions. The food and food service team is surprisingly delicious and outstanding! It takes a special kind of person to stay positive, patient, and motivating day after day. Sandra, Kelly, Raul, and Bert, embody those qualities fully, and our family is deeply grateful. The food service team, and medical staff A+ too!

I just brought my husband, John Henry, home after 2 1/2 months of surgeries and rehab care. Sante…read moreof Surprise was our choice, and we are thrilled at his recovery. John was in rough shape when he got there, broken L/ankle and R/hip. He was frightened and had a hard time swallowing and the staff gathered around to make him feel welcomed and cared for. Tobe and the dining staff really went all out making sure he got food that he could swallow and just really pampering him during his entire stay. When we would have lunch together in the dining room, the wait staff and often Tobe also welcomed us and took excellent care of our meals. The Office staff was gracious about holding John's room when he had to go back for a second ankle surgery. We paid for the room but it relieved his anxiety knowing that he didn't have to pack up and start over somewhere else. The nursing and therapy staff were wonderful. Without them, John would not be walking with a walker and getting around as amazingly well as he does. I wish I knew their names so I could shout out, but I just want to tell them They Rock! Whenever I go to a public place, I check out the atmosphere and cleanliness, and I have to say the maintenance and cleaning staff do a 5-star job. The buildings and grounds are immaculate! I am happy to recommend this facility to anyone who needs a kind, entertaining, and beautifully kept Rehab Facility. Thank you all from the bottom of our hearts. It took some time to get John up and running again (I won't let him run yet), but all of your dedication and friendliness is why he is home tonight.

Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

All I can say is Clear Sky of Avondale is the best Rehab Hospital. If you need rehab look no…read morefurther. Three hours ver one hour per day. gets you up and going. The staff works with each person depending on their needs as to how long your sessions last. I am a meat & potato person so I had to learn how to eat healthy food. Over all the food was very delicious. Here you can enjoy the company of the others at meal time in the cafeteria or the recreational room. One more piece of advice: stay away from Banner Rehab Hospital. It is best described as a prison, Zero being with any other people, you eat in your room alone, company is in your room, pets are in your room only.; enough said.

I was looking forward to my fathers recovery at clear sky. Turns out my dad ended up back in ICU…read moredue to a PEG tube infection. I notified his nurse about right lower quadrant redness on a Sunday evening at 7:15pm. Blood work and X-rays weren't done until the next day. He was sent to the ER the next day at 1:30pm. In my perspective it was neglect from the nurse. CNA's were not doing oral care for my father three times per day as ordered. His mouth was filled with gunk when he was admitted into ICU he had a swallowing exam it was awful.

My mother in law was cared for by Hospice of the Valley! They did not let her die with dignity!…read moreThey recommended a group home that was okay but not great! They never gave her fluids and she was extremely dehydrated which caused constipation! No help! After she died they recommended the worst mortuary ever! She was to be cremated and it took weeks to accomplish and their location was extremely inconvenient to the family! I voice my concerns on their website and they never even bothered to respond! It appears they are all about the money. Although I cannot prove this it appears they obviously get referral fees. They obviously never researched to see if the businesses they recommend are reputable! If you have a loved one in crisis DONOT go to Hospice of the Valley!

Five stars. People are dying to get in here…read more We loved the kind staff and convenient facilities, so it was a perfect place for the imperfect situation. Danielle was especially attentive to our family's needs. The private room was comfortable, clean, and climate controlled, with access to the sunlight outside and a chair comfortable to sleep in. Best of all there were no restrictions. We could visit any time. We even brought in my family member's derpy cat that doesn't blink. He's on the catism spectrum. The lobby is a bit small and dated with a strangely-placed TV, but at least it's cozy, with wifi, plus they have free coffee, tea, hot chocolate, and water. No waffle iron yet. If you need anything else, a giant market is just steps away. I highly recommend this location, even though they don't have returning clients.

My gosh, this place is amazing! My son has been coming here for quite some time now and i have…read morenothing but good things to say about this location. My sons Speech Therapist Mrs. Michelle has been amazing and has been a great support through his journey. Always offering good feedback after every session, and letting me know what things to focus on at home to help aide my son with his speech development. I am so happy with their service and will continue to come here until my son no longer needs the services.

My daughter has been working with physical therapist Danielle since she was 9 months old and it's…read morebeen almost a year. She is super friendly and hardworking. We have had clear communication during the sessions for my daughter to be successful. She went from not rolling or crawling at a young age to trying to run around the house like flash. We are soon to start speech therapy there as well and I look forward to continuing our journey with AZOPT Fam. :)

Super helpful and caring. Highly recommend, helped me understand and deal with life ending issues…read more Supplied a bed, wheelchair and walker along with personal items. I would have never survived it without them.

Can not in good faith recommend West side hospice of the valley. From day one it was a chaotic…read moremess! I had so many issues with this place that it took me filing with the BBB to get resolution. Day one a nurse arrived who said she was off but decided to come anyway to sort out meds. From the moment she walked in the door, she was a mess. I had to ask her to step outside because she was making me anxious. She was so far in over her head that I asked for another nurse to come out. The nurse freaking out left and decided an hour later to just walk into my house without calling or knocking. Bad move! You don't ever just walk into someone's home without them knowing and surely after you said you were leaving. You could have been seriously hurt! Common sense! She set the tone that was my entire experience with this company. My first nurse was all clinical. Sorry that doesn't work for me. You have to have compassion, you have to listen to the caretakers. Your unsolicited "advice" about me needing to rearrange my place was none of your business and out of line. How dare you think you're entitled to tell me how to arrange MY home. Just keep your voice down for the 5 minutes you see the patient. It's not that hard. After she and a cna broke two pieces of furniture and I asked for them to be replaced (denied), she wasn't welcome anymore. My furniture WAS replaced after I escalated it to people who weren't blowing smoke up my butt (Norma Jean ). Terrible team "leader". After the nurse change, I was chastised by the social worker who I used to really like. She asked why I wasn't comfortable coming to her all while defending the nurse I let go. Hmmm, I wonder why I wasn't comfortable talking to you........ You all were so concerned on protecting a nurse I didn't want you forgot you had a client to serve. My second nurse wasn't better and when I caught her in a lie and called her on it, the relationship was irreparable. Her fake attitude when calling just made visits dreadful. I hated every part of the experience with this company. Resources available were brushed off or denied. They made things so much worse when their job is to make them easier. I've had prior experiences with hospice and this was by far the worst. Stay far away! I CANNOT recommend them.