If I could give zero stars, I would. my mother was there for two months when I placed her in a new…read morehome. I thought that a Gated house in a very nice neighborhood made a good home. I was fooled though. I decided to move her after her hairdresser, who we both have been using for years, went there to cut her hair and not only was her hair very dirty, I had called them 24 hours beforehand to ask that they wash her hair, she was in the bed and said to our hairdresser, "can't you cut her hair in the bed?" She said no and they did move her to the wheelchair. Then I was visiting her, which I did at least once a week, and she said she had to use the bathroom and the caregiver told her to go in her diaper. In front of me and the other residents. I was embarrassed for her and completely appalled. At that point, my rose covered glasses came off and I started to look for a new home. I found an house and her new hospice nurse greeted her there and found a huge pressure wound with open sores on her behind, just about to be infected. The new nurse also found that they didn't send all her medications and another medication of hers was missing 8 pills. My mother is almost 87 with a brain tumor among other things and has declined significantly in the last couple of months. How dare they treat her this way!

My Grandmother lived here for 5 years and received excellent care, after she broke her hip twice…read more I've stayed in touch with the Owner Margarita she's awesome! She gave her great care, love and made her feel welcomed. I highly recommend! She was able to go to church every Sunday, and family dinners, birthdays, etc Excellent service and care!

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

Stay clear away from this place. The owner will set everything up and as soon as you pay for…read moretransporting and moving the patient there, she will change her mind leaving an elderly woman homeless! Also there is a hidden $1500 move in fee that you find out after the deal is set....

I have been the legal guardian for my great aunt for the past 3 years. I needed to place her in a…read morememory care facility. After visiting several, I placed her in a corporate run facility. After months of watching staff turnover, temporary staff, and what I thought was a lack of empathy for their residents, I decided to move her. My search began again. I visited several facilities but could not find one I liked. Moonlight Manor, an assisted living facility with 10 residents in Surprise, was recommended to me. I met with April, one of the owners, and she gave me a tour. She took time to find out about my aunt and her specific needs. Each resident has their own room, bathroom, walk in closet, and patio. They even have a beauty salon. Home cooked meals every day with fresh fruit and vegetables. Both owners, April and Lizzy, and the entire staff have been wonderful. Sadly my aunt passed away recently. They could not have been more compassionate not only with my aunt, but also with our family. We were able to bring in hospice and stay with her in her room. My family will be forever grateful for the loving care my aunt received at Moonlight Manor.

From the owner: As our parents started to get older, we began looking for the perfect assisted living facility…read more After touring several places, we never found the right fit for our needs. That's when we decided to open up Moonlight Manor Assisted Living. We wanted to create a place where our community could find the peace of mind they deserve when it comes to caring for a loved one. Here, it's our mission to fill our residents' lives with joy and make sure they always feel at home. To ensure the best, we provide our residents with entertainment, games, activities, and so much more. Plus, with private rooms, bathrooms, patios, and storage, we still try to offer a sense of independence. No matter what brings us together, you can rest assured that your family member is in capable hands. Stop by or give us a call, and let us show you all we have to offer.

Beautiful property, attentive staff, wonderful feeling. Give great care to my mother. Highly…read morerecommend.

My mother has been a resident in the memory care unit at Vineyard of Surprise since the end of…read moreMarch this year. From the beginning, I repeatedly raised concerns about finding her prescribed pills on the floor, but nothing was done until I reported the matter to her case manager, who then filed a complaint with the state. Following this, I was told they would create a care plan to prevent further issues. Shortly afterward, Director Korina Izaguirre called me in an aggressive manner, claiming the complaint alleged that facility was not giving my mother her pills--an inaccurate and misleading statement. I explained that I had reported finding multiple pills on the floor multiple times, which meant my mother was not receiving them properly. My mother has also experienced numerous falls, sometimes remaining on the floor for over five hours before staff found her sometimes. This was raised to Korina Izaguirre multiple times. Additionally, residents frequently wander into her room, sometimes getting into her bed. Most concerning, a male resident has repeatedly entered her room and engaged in inappropriate and unsanitary behavior, including urinating in her closet and in her trash can. My mother, who is unable to speak due to a stroke and has aphasia, has been visibly frightened by these incidents (which I have on camera) . Other residents, including one with a dog (which my mother fears), have also entered her room. After I emailed Korina to request a solution--particularly to keep the male resident away from my mother's room--she told me in person she "didn't know how to respond" because "it's memory care," then never followed up. When my sister emailed again, Korina scheduled a meeting with us and the case manager, where she was again aggressive. We expressed our concern for my mother's safety and for the safety of other residents, as the male resident wanders into other rooms as well. Korina ultimately stated that since she could not meet our "requirements" of keeping my mother safe, she was issuing a 30-day notice for her to leave, which I feel is retaliation for voicing my concerns. Basic safety and sanitation are not unreasonable expectations, and Korina's dismissive and unprofessional responses--especially regarding a male resident exposing himself in front of others--are unacceptable.

Everything was going well until patients passing. Items were stolen from her room and shadow box…read morethe day of her death. Management would not get to the bottom of it. Very disappointed during a hard time in your life. Stop stealing dead people's belonging .

Mosaic Gardens personnel were considerate, professional and very much wanting the best for both my…read moremother and myself. They were attuned to her needs and to the support I needed. It was a difficult time placing her in a home but I was blessed with Mosaic Gardens understanding and efficiency.

Everyone in-house has been responsive during the assessment, intake and orientation period…read more Nursing/assisted-living community work seamlessly providing daily activities & dinning/snacks to help assure your loved one has the opportunity to participate to their desired-level of quality care. OT/PT can transfer w/ loved one for consistant care & companionship or on-site is available. This is a big life change for all involved. Transitions need time; it takes months to settle in to new surroundings. Encourage friends and family to visit, have a meal, watch a movie w/ popcorn in the theater room, participate in a community activity in the cafe or activity rm with your loved one. The Reception desk is A+ in welcoming, delivering packages, scheduling, work orders and medical transportation. My loved ones each enjoy meeting the other very welcoming residents, listening and sharing in life's experiences.

I went for an interview and the ladies didn't ask me very many questions. They didn't say we have…read moremore interviews and we will get back to you. I asked them when they will get back to me because they probably have more interviews and they agreed with me they gave me information to go to a caregiving school but wanted me to come in and interview even though I did not have my certification. They said that they will call me regarding the interview and I never heard from them. Very unprofessional. I asked them when they get back to me because they probably have more. I think it is the strangest interview I've ever had lol they would sit there and pause in silence didn't say much. I'm OK with not getting the job, but I'm not OK with their unprofessionalism.

A friend of mine is unable to call from the property . I called today , often times no answer…read morewithout option to leave a message , today someone answered yet did not talk to me only calling others assholes . I hear there are many insects in the house , the food is horrible and not enough even if you are on a Karen Carpenter diet . Stay away from this place , minimalists and rude administrations are who they are !

I had a family member that paid for her husband whole month of care and he passed away the next day…read moreafter she paid and the owner will not refund her her money when they clearly stated in their contract that they would

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with