I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

Stay clear away from this place. The owner will set everything up and as soon as you pay for…read moretransporting and moving the patient there, she will change her mind leaving an elderly woman homeless! Also there is a hidden $1500 move in fee that you find out after the deal is set....

I have been the legal guardian for my great aunt for the past 3 years. I needed to place her in a…read morememory care facility. After visiting several, I placed her in a corporate run facility. After months of watching staff turnover, temporary staff, and what I thought was a lack of empathy for their residents, I decided to move her. My search began again. I visited several facilities but could not find one I liked. Moonlight Manor, an assisted living facility with 10 residents in Surprise, was recommended to me. I met with April, one of the owners, and she gave me a tour. She took time to find out about my aunt and her specific needs. Each resident has their own room, bathroom, walk in closet, and patio. They even have a beauty salon. Home cooked meals every day with fresh fruit and vegetables. Both owners, April and Lizzy, and the entire staff have been wonderful. Sadly my aunt passed away recently. They could not have been more compassionate not only with my aunt, but also with our family. We were able to bring in hospice and stay with her in her room. My family will be forever grateful for the loving care my aunt received at Moonlight Manor.

From the owner: As our parents started to get older, we began looking for the perfect assisted living facility…read more After touring several places, we never found the right fit for our needs. That's when we decided to open up Moonlight Manor Assisted Living. We wanted to create a place where our community could find the peace of mind they deserve when it comes to caring for a loved one. Here, it's our mission to fill our residents' lives with joy and make sure they always feel at home. To ensure the best, we provide our residents with entertainment, games, activities, and so much more. Plus, with private rooms, bathrooms, patios, and storage, we still try to offer a sense of independence. No matter what brings us together, you can rest assured that your family member is in capable hands. Stop by or give us a call, and let us show you all we have to offer.

Everything was going well until patients passing. Items were stolen from her room and shadow box…read morethe day of her death. Management would not get to the bottom of it. Very disappointed during a hard time in your life. Stop stealing dead people's belonging .

Mosaic Gardens personnel were considerate, professional and very much wanting the best for both my…read moremother and myself. They were attuned to her needs and to the support I needed. It was a difficult time placing her in a home but I was blessed with Mosaic Gardens understanding and efficiency.

Everyone in-house has been responsive during the assessment, intake and orientation period…read more Nursing/assisted-living community work seamlessly providing daily activities & dinning/snacks to help assure your loved one has the opportunity to participate to their desired-level of quality care. OT/PT can transfer w/ loved one for consistant care & companionship or on-site is available. This is a big life change for all involved. Transitions need time; it takes months to settle in to new surroundings. Encourage friends and family to visit, have a meal, watch a movie w/ popcorn in the theater room, participate in a community activity in the cafe or activity rm with your loved one. The Reception desk is A+ in welcoming, delivering packages, scheduling, work orders and medical transportation. My loved ones each enjoy meeting the other very welcoming residents, listening and sharing in life's experiences.

I went for an interview and the ladies didn't ask me very many questions. They didn't say we have…read moremore interviews and we will get back to you. I asked them when they will get back to me because they probably have more interviews and they agreed with me they gave me information to go to a caregiving school but wanted me to come in and interview even though I did not have my certification. They said that they will call me regarding the interview and I never heard from them. Very unprofessional. I asked them when they get back to me because they probably have more. I think it is the strangest interview I've ever had lol they would sit there and pause in silence didn't say much. I'm OK with not getting the job, but I'm not OK with their unprofessionalism.

A friend of mine is unable to call from the property . I called today , often times no answer…read morewithout option to leave a message , today someone answered yet did not talk to me only calling others assholes . I hear there are many insects in the house , the food is horrible and not enough even if you are on a Karen Carpenter diet . Stay away from this place , minimalists and rude administrations are who they are !

I had a family member that paid for her husband whole month of care and he passed away the next day…read moreafter she paid and the owner will not refund her her money when they clearly stated in their contract that they would

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with

we sent a patient there and she had a fall and she has a broken arm .... charged her for the time…read moreshe was in the hospital. Increased stress don't send your family or patients here

Horrible assisted living home. the food is inadequate and consisted of mostly some form of pasta…read morewith no bread, no vegetables and only water to drink, no snacks of any kind are offered., the "Menu" they have posted is a complete fallacy. on many days there are no English speaking staff on duty. they refuse to supply self care items such as washcloths and basins of warm water. They refuse basic requests for things like Kleenex claiming "You buy your own" Kind of hard to do when you are bedbound. The owner Lorna, looks at the residents and all she sees are dollar signs. If you care about your family members, don't even consider this facility I was placed here 3 weeks ago and all of this is first class knowledge of how this place operates. I'm currently looking for another facility to live at. Someplace where they treat their residents as Human Beings who deserve to be treated with dignity and basic Human kindness.