my dog was picked up on Monday which I called to make arrangements and at that time I also ordered a necklace supposedly made with a portion of remains. my daughter picked up remains after I called a couple times. we paid for a package which included an urn and a private cremation. i told them we would bring our urn so he took it and told her he would be back. He came out handed her a box with no bag.Later I called to check on necklace and he announced that according to their records Jax's remains weren't picked up. I said of course they were but if they weren't then who's do we have?? He kept putting me on hold and the end conversation was him telling me that they had fulfilled their obligation. I spoke to HR and she said it was simple to know it was Jax because I had a certificate with numbers and also a metal band on the bag of remains with matching number. guess what.. no band on the bag with those numbers. she said she couldn't understand and would get back with me. she never got back with me so I called the next day she had no answers but she wound have owner call me that never happened. she gave me a tracking number for necklace that says it's been delivered but cant get an answer from HR as to how I'm supposed to pick up. Ethically this place should be shut down. They make it very obvious that they aren't fulfilling what your paying them to do and are not trustworthy and show no remorse fir that. read more

We were visiting Hilton Head Island, SC from Ohio when our beloved Lab, Booker needed to be euthanized the 2nd day of our vacation on a Friday (10/1) afternoon. We called The Good Shepherd because we knew it was the pet service the Bluffton Animal Hospital used when a pet needed cremation. I inquired with the receptionist if we could bring our pet over after our 3:30 pm euthanizing appointment to have him cremated. I also inquired if it were possible to have his cremains returned prior to us leaving the area on the following Wed.(10/6). We were going to be traveling on interstate 95, right past the town where they are located that morning. The receptionist said she would have Jodi contact me to answer my questions. OMG-I was floored by the attitude and lack of sympathy expressed by this man when he called. I asked if we could bring Booker to them somewhere between 5-5:30pm that Friday evening. "Oh no, that does not work in my schedule. It's Friday evening!" I said, 'OK, when would you be able to receive him?" "Monday", he said. I asked if we would be able to get him Wed. am on our way back to OH? "Nope-7 to 10 days" was his response. The End. I thanked him for calling me and answering my questions. I was then called by a pet service in Savannah by a man that was an "angel sent from above!" We used their service and could not have been happier with the care we were given. It was worth the extra 25 minute drive to Savannah! I will be writing a rave review for them. read more

When I lost Gracie, I had my husband ask Charleston Veterinary Referral Center to leave a note for Good Shepherd Pet Services that was doing her cremation and her clay paw print, (both services we paid a good amount of money for), to do her left front paw, the one with the toe missing. Since my husband had already paid, GSPS called him to collect payment for the clay paw print and my husband reiterated the importance of what paw he wanted. Good Shepherd Pet services dropped that ball on that request and left me in tears. When Dan called to talk to them they said, "Well, we weren't sure. I'm sorry, can I help you with something else?" Gracie was my 5th dog that we have had cremated since moving to the Charleston area and the first, and the last time that I will ever do business with this company again. Yes, it was convenient that everything was taken care of between Charleston Veterinary Referral Center and Good Shepherd, but they both made a mistake that can no longer be fixed. I am heartbroken. I wrote this review to warn others of Good Shepherd Pet Services lack of empathy and ability to follow directions for services that we paid a good amount of money for. In fact, the amount paid was double what we have paid for our previous 4 pet cremations (all dogs the same size as Gracie). (It is important to note that Charleston Veterinary Referral Center vet care is top notch. I will definitely take our pets there for emergencies in the future.) read more

My cat Charlie was sent to Good Shepherd in Myrtle Beach where he was absolutely mistreated. I received an email stating my boy was picked up by Good Shepherd and did I want any of his fur and a paw print in clay. They said I had 24 hours to respond before he was cremated. I emailed back 3 hours later and said yes I would like both. They then responded saying it was too late. They had already cremated him. I then told them how very disappointed I was. Jason who runs the place called to apologize for the horrendous mistake and offered me free engraving on his urn. I never got to pick out the urn either. Finally I got a call from my Vet that Charlie was ready to be picked up. I drove 25 miles to get him only to find his wooden box had not been engraved. At this point I was so disgusted with them I decided he's not going back to those heartless incompetent people. They are horrible at communicating and don't give a damn about the pet or owner. In a single word, they SUCK. Don't use them. They will only bring you more grief. read more

Our beloved Snow passed last summer and Good Shepherd gave her the best of care. We have her paw print, a beautiful urn, and I carry a few of her ashes in a key chain with me everywhere I go. She was precious to us like a third sibling and we are grateful for the keepsakes Good Shepherd supplied so that we may still have just a little of her with us always. Thank you! Also, below is Snow's obituary that was written and posted on Facebook by me. Snow D June 1, 2015 at 11:25am Snow Flake D September 2002 - May 2015 May she forever chase the rabbits - Our Mother Snow was not just a dog, she was a member of our family for thirteen years. My sister and I spent half our childhood having our little shadow follow us from room to room, quietly protecting us from invisible dust bunnies. We played, we chased, we yelled, and we cried together. Snow survived moving across state lines, fought off heart worms like a boss, and spent another eight years blessing us with her unconditional love and soulful brown eyes. She taught us responsiblity and a respect for all God's creatures big and small. She will be with us always. She will be missed. R.I.P Snow D read more

If I could give zero stars, I would. It has been almost a month since my cat passed and they charged my card over $300. Once they get their money, all customer service goes out the window. I never got a notification that he was delivered back at the clinic, which is part of what the fee is for. Apparently he has been there, but they don't know how long or when he was taken back. This place is a rip off and a joke. Do yourself a favor and seek your services somewhere else. They lack compassion and will give you the run around and never call you back if there is an issue, or to even notify you when your pet is back. The grieving process is hard enough without dealing with people like this. Go somewhere else. read more

Have to agree with Candice about the zero stars. On June 30, 2016 my sister and her family had to let their husky Carolina, cross the rainbow bridge. After a recommendation from their vet, they entrusted the care of Carolina's remains to this business and have come to regret this decision. They left a message for my sister about whether they wanted Carolina's paw print, that they had 24 hours to inform this business of the decision. My sister called them back well within the allotted time, four hours after they left their message, and was informed that Carolina had already been cremated. The lady she spoke with said, "well you understand it's a holiday weekend". Understandably, this upset my sister and caused her even more pain. This is a very callous way to treat anyone who has lost what is essentially a member of their family. Then to add insult to injury, in the pet memorial section of their Web site, they apparently took it upon themselves to rename Carolina to Cindy, my sister's name. If this is the care they provide, I would highly recommend you seek the services of another and hopefully be treated with some common courtesy by someone that will respect your family's loss. read more

After losing my dog Cooper, I brought her to be cremated at Good Shepherd. Buddy was fantastic. Even though I was in an emotional state, Buddy was sympathetic and understanding. They were fast and professional. Highly recommended!! read more

I was nervous about using these services after Candice's review, but I have to say that my experience was the complete opposite. I couldn't have imagined better care for my girl. They were all so kind, compassionate, tactful, and so good at what they do. They don't charge your card until you give them the information and authorize payment. They have automated phone calls that let you know when your pet has been picked up and delivered back, but you have to make sure that you check your voicemail, enter your number correctly, and make sure your vet allows for Good Shepherd to give you those calls. Everything they did turned out beautifully. What I didn't expect was how nice the assistants were and how they really wanted to make everything as best as possible for you. Plus, they were the only company who could guarantee that I was getting my pet's cremains back. Worth every penny! This was such an awful time. I'm so thankful there are people like this out there to help. read more