1. Good Start Driving School

    1. Good Start Driving School

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    Germantown, MD

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    Good Start Driving School

    2.9 (16 reviews)
    Closed 10:00 am - 5:00 pm

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    Greg's Driving School - Rockville

    Greg's Driving School - Rockville

    2.6(49 reviews)
    10.5 mi

    After ten three-hours online driving lessons, came to this office for the first in-person driving…read morelesson. It located on the second floor up the FedEx Office Print Ship Center. Its entrance faced to the parking lots from the Mr. Tire Auto Service Centers. After signing in on paper sheet, the driving coach Dan was there soon after. He was nice and explained everything needed to do clearly during the drive. He was very helpful during the drive and talked a lot about rules or driving in general. After returning to the office, was led to the computers where the grading process was done quickly. He gave helpful feedback about what needed to improve and important things to know about the actual driving test. He also answered all questions well and the whole process took no more than five minutes.

    They "earned" a BAD REVIEW for a reason. (FYI calling their HQ won't help)…read more I had scheduled a 4:30 pm appointment today and they called me 45 mins prior to the appointment, and told me that the instructor would be 15 minutes late. So l asked whether I would lose time, because they book lessons back to back. And the lady on the phone said there's no policy addressing lost time on the side of the school. She then told me to talk to the driver directly. I called at 4:03 pm when I arrived since no one was there to open the door. So I called their number (301-882-8000) and someone called an employee named MATT said he is related to the HQ and he could answer my questions. I asked about the company policy for paying back time to the student that they owed. And his response was "DO YOU REALLY CARE ABOUT THAT 15 mins?" So I asked the same question, if the company does not care about the 15 mins, why can't they give that back with more time or money? This is just hypocritical, because their business model is they charge their customers based on time. So it is ok for the clients to "absorb the loss" when the business can't deliver their service, but not vice versa?!?! How is that professional?! So l asked to speak to customer service and MATT said their customer service is already off for the day. Oh yeah? According to their webpage, their operating hours are Monday to Friday, 8:30 am to 6:30 pm. Meanwhile, the phone call happened between 4:03 pm and 4:07 pm. So that means, MATT LIED to shut the customer up, or they don't update their websites with proper operating hours. ** The instructor arrived at 4:44 pm and I asked them about the time we lost. He said he could not give the 15 mins back due to a class afterwards BECAUSE "it is not fair for the student". So l asked how is it fair for me to lose that 15 mins? Then the driver said he would need to get a "clear" from customer services/ HQ. And he cannot do it without a yes from them. In other words, if MATT had indeed been related to their HQ and customer service, he should have been in a position to give permission to the driver for paying back that 15 mins to a client. Like I said, they earned a bad Yelp review for a reason. I should have listened to the ones that I had seen previously. And I am glad that I didn't sign up for their additional 30-hour classes. I rarely leave a bad review but this one is an "exceptional" circumstance. Good luck to anyone looking for a driving school. Choose any business BUT this one!!! -------------------------------------- ** (One of the parents who was a witness told me that they signed up for the 30 hour package. She said they do work PAST normal business hours, for example they have drivers teach from 6 to 9 pm on weekdays. And they work on Sundays too at noon!!) So they do treat their clients differently! ------------------------------------------

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    Greg's Driving School - Rockville
    Greg's Driving School - Rockville
    Greg's Driving School - Rockville

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    Good Start Driving School - driving_schools - Updated September 2026

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