Universal does a better job at a better price than most. I much prefer them to other dealers who…read morecharge much more for a job that is often not as good. My experience with them goes back well over 25 years. All the pool liners safety covers and equipment they have installed has functioned long beyond the warranty from the manufacturer with no problems. They are very competent. One caveat, to be honest, is that this is a small shop so they are not always able to do quick response jobs although they try. The review from 9/24 seems to be another place in another state with a similar name or so it appears to me and my long experience with Universal Pool Sales of Grace Avenue Lebanon, PA.

they never fixed my pool problem. I had to go elsewhere to get it fixed. I finally went to…read moreGoodall Pools and they came out and saw what was wrong and fixed it.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Would not use this company. Bought tons of chemicals from them. Spent thousands with them. Inquired…read morewith them about opening/closing and doing weekly service on our pool, and they stated no because it was installed by another company. Manager at store in Sinking Spring location told us that if we bought a large component (new heater) from them and they installed it, that they would then service us. Tried to buy a $10,000 heater from them and they told us that they could not sell it to us and install it because we were not a customer. How can a company stay in business without offering services that they advertise that they do?

We've needed 9 repairs on our 4 yr old hot tub. The problems began less than 1 month after…read moreinstallation and the last one was completed less than a week ago. After two employees failed to contact Jacuzzi on our behalf as promised and knowing there's not a lot of time left on our warranty I escalated our concerns to the VP and this was his reply: It is my understanding that we have been out on a few occasions to service your hot tub, and we have done so every time under Warranty and at no charge to you. If you feel this spa is a "lemon", this is something that needs to be dealt with directly by you with Jacuzzi themselves. If we go to them and tell them a client wants a new hot tub, even though there have been a few warranty issues on a 4-year old tub, but there is currently nothing wrong with the hot tub, we will get no response. I am unsure why you have felt it best to threaten us with lawyers even though we have performed warranty service and there is no current problem with your hot tub. Nonetheless, we have done everything we can to make you happy, but this appears to have been unsuccessful. Due to the fact that we have been threatened with lawyers even though we have done nothing wrong, I feel it is best to sever ties, and we subsequently will no longer service your hot tub. If you have future warranty and/or service related issues, I would recommend contacting Jacuzzi to get a name of a local authorized service company. If we do in fact get a letter from your lawyer, I will forward this to our lawyer to have it taken care of. I am confident that we will prevail because I fail to see why such drastic measures could even be warranted or on what basis we would even be sued for. Please know that this will be my last correspondence, so any future emails and/or contact from you will go unanswered. Any future communication from you will get directed to our lawyer, should that sadly become necessary. Adam Fronheiser Vice President Office (610) 383-0461

Great friendly service! Pool was left clean and clear within a minimal of time. Would recommend…read moreand will use again.

From the owner: Professional and affordable liner replacements, openings, closings, above ground pool…read moreinstalls/replacements, weekly service, pump/filter install, service calls and much more.

I'm been using Valley for over 10 years. They are great. They have replaced and installed a new…read moreliner, a heater, and have successfully closed our pool for us every year. They offer great recommendations and they are highly knowledgeable. Thank you Valley Pools!

BUYER BEWARE! I had an above ground pool installed May 2017 and a few years later noticed rust…read morespots on the bottom of the walls in random spots. Filed a warranty claim and it was denied. I bought the pool because of the wonderful warranty it had. They find every little issue that they can to make it on you. I have rubber mulch around my pool and had some lavender planted. The lavender was planted several feet away from the pool and the rust was not behind any of the lavender plants. I do not have a drainage issue when it rains. They just use every excuse of why the warranty isn't covering any of it. I have talked to other local pool companies and they are shocked it was not covered. They told me that I did nothing wrong to not have it covered. So do your research before using them. I am not happy with their company at all. I feel my pool should last a lot longer than this. The salesman that sold me the pool was even shocked it wasn't covered by warranty. Michele B

We bought a pool from crystal pools in e-town pa above ground 18 round…read morepaid cash went with crystal pools because they have a good reputation they installed our pool last September we didnt swim in the pool till end of may and have divits all over the bottom of the pool We didnt even make it a year so they came out on the 30th of may and said it was their fault now a manager came out and said about moles... never the less they installed a bad pool they need to replace the liner repack the sand and refill the pool with water ..I will update to let you know how this company deals with this or if we have to get a lawyer. Updates will be posted. Update 7/18/2011 Crystal pools above ground pool manager Nate sent a proposal out offering water, repacking the sand and at their decision the pool liner which we really dont like because the way the old liner stretched out on the bottom i dont see how they could reuse this and the water will be out until they repack the sand.I will update how they handle the liner to get that last star from us.Crystal Pools is a good company updates on the way.Everything handled good pool is redone.

I had scheduled our pool opening for June 18 (that was the earliest they had), but they never…read moreshowed up. Did not return my phone call either.

Great people and knowledgeable staff unlike other places I've used in the past. Keep up the great…read morework.

Great price for a custom Merlin Safety Cover and installation. The installation crew was speedy…read moreand helpful.

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!