i've been coming here for the last 10 years. Today I came for a follow up, which had been a while…read moreand like always their customer service availability and service was excellent. Aria is amazing, she's quick, she's fast and she's gentle. Definitely will be coming back. And definitely recommend this place.

I am writing to formally express my disappointment regarding an incident that occurred during my…read morerecent visit to ABB Waxing. I have been a loyal customer for over 10 years and, until this experience, I have consistently received excellent service from your establishment. The issue began when I arrived for my appointment and was assigned to a different waxer than the one I specifically requested when scheduling. I advised the staff that I had requested my regular waxer, and after reviewing my file, they acknowledged the error and informed me that she would be with me shortly. As always, she provided exceptional service and was professional, kind, and courteous throughout my appointment. Unfortunately, the experience took a negative turn as I was checking out. The owner advised me that in the future I should make sure to specify which waxer I wanted. I politely explained that I had, in fact, requested her by name and had stated it twice during the scheduling call. At that point, a front desk employee interjected and stated that I had not made the request and told me that I needed to "come correct." I was shocked by both the tone and the statement itself. I respectfully questioned what she meant and why she felt it was appropriate to speak to a customer in that manner. Rather than de-escalating the situation, the employee continued her behavior by rolling her eyes, kissing her teeth, and repeating the same statement. THE OWNER DID NOTHING BUT SMILE. When I asked him if this how you are going to allow your staff to speak to your customers, he laughed and stated "I don't know whats going on... I don't speak this new age slang." As a long-time customer, I found this treatment disrespectful, unprofessional, and completely unacceptable. After the incident, I posted a review detailing my experience. To date, no one from management or corporate has contacted me directly to discuss what occurred. Instead, a public response was posted to my review stating that the employee had been terminated. What concerns me further is that the response appeared to be signed by the waxer who performed my service. I find this unusual, as I would not expect a service provider to have access to or authority over public review responses regarding personnel matters. Additionally, I removed my review after discovering that my full name had been publicly posted. I found this to be inappropriate and concerning from a privacy standpoint. At this point, I am requesting clarification regarding the following: 1. Has the matter been formally investigated? 2. Is the statement regarding the employee's termination accurate? 3. Why was the response signed by someone who was not management? 4. Why was my full name disclosed publicly? 5. What steps are being taken to ensure that other customers are not subjected to similar treatment? I have been a loyal customer for over a decade, and I never expected to be treated in this manner. While I appreciate that mistakes can happen, the lack of direct communication and the concerns surrounding the public response have only added to my frustration. Like I said before 0 out of 10 I DO NOT RECOMMEND!!!!!!!!!!!! Update: Unfortunately, my disappointment continues. The owner, Joseph, left me a voicemail filled with excuses rather than a genuine apology or any accountability. I called him today hoping we could have a respectful conversation and come to some type of understanding. Instead, he repeatedly cut me off whenever I tried to speak and even attempted to blame me for my reaction to the situation. I am honestly speechless. A simple acknowledgment of the issue and sincere apology would have gone a long way. This response was disheartening and completely unacceptable.

I had a gel mani and pedi, and Josefina was my technician. She was so nice, gentle, and truly cared…read moreabout making sure everything was perfect. I loved the results! The ambiance is super relaxing, and the place has a great vibe. I'll definitely be coming back to do my nails with her again! Highly recommend!

Amazing. I had the most relaxing mask facial and scrub here. The spa is very clean and beautiful…read more Up front they offer you tea. The products are great. My skin felt soft afterwards and was glowing. They also offer massages, manicures, pedicures, lashes, and more. Will definitely be back.

Josefina was so nice and my eyebrows look great! I would recommend to anyone who's looking for a…read morenew waxing place!

Josefina is the best in her trade! she is so meticulous and she makes sure no hair is left on your…read morebody. I have been with her for 20 year. my daughter also does her waxing with Josefina. The quality of her job is impeccable!

I went in for a hard gel manicure, and was extremely impressed with the quality of the service by…read moreOnalis specifically! Such a peaceful energy in the space.

Excelente! Great service, reasonable price and a good work done. I will come back to this salon.read more

Laura is the best of the best!! She is gentle, makes you feel so comfortable and idk how she does…read moreit but makes it less painful!! The vibe is immaculate, she is the one! If you need any waxing done, please don't think about it. You will not regret it and you will find yourself coming back for more!

LOYAL CUSTOMER FROM 2015 checking in here lol. Still a 5 star experience after almost 8 years!!!…read moreLaura is the absolute best! Hilarious, relatable and punctual. She does a really good job with remembering the services her clients wants and is always friendly and accommodating. Appointments are recommended but she gladly takes walk-ins. If there is a wait, there are restrooms and she has a diverse playlist to listen to while you wait. She is super responsive and her hours are flexible. Her technique to reduce pain is admirable and she has you in and out although she takes her time with the service you are receiving.

I Use To Live In Orlando. I'm Originally From Miami Florida. I Started Sugaring Wax In Orlando, I…read moreLoved It! I Never Received A Regular Wax, I Started From Sugarings. It's A Game Changer! My Pain Tolerance Is High, But I Think Everyone Should Try It And See If They Like It. I Had A Baby Last Year And Haven't Sugared From 2 Years. Ms. Helen Is The Owner And Aesthetician. She's Gentle. Nice. Fast. And Understanding. She's Only Been Opened 1 Month Because She Has Her Own Shop Now But Has Years Of Experience. Also, Very Affordable! Brazilian, Underarms, And V Steam For $75, YOU CAN'T BEAT THAT! She's My Now Sugaring Go To And I Hope You All Go To Her As Well. 10 Out Of 10!

Helen is awesome. The sugar wax is light and more gentle than other kinds. She is calm, patient,…read moreprofessional and gentle. Go for it!

As soon as I walked in I was greeted by a kind smiling face. even as I was paying everyone up front…read morewas awesome. I went in for my very first wax so I was a bit anxious. but i had nothing to be concerned about.the young lady by the name of Nicki at the midtown location took very good care of me. She was very kind, professional,& she was very informative. i had a really good first experience and I would return because of it.

I've been going to European Wax Center for over 10 years across multiple locations around the…read morecountry, so I know what the experience is supposed to be. Unfortunately, this Miami location has consistently been the worst I've encountered. Every single time I come here, I leave disappointed -- whether it's the quality of the service itself or the overall experience with the specialist. And to be clear, I'm not someone who is overly picky or difficult. I show up, I'm polite, and I just want a smooth, professional service done well. Somehow, that seems to be too much to ask at this location. Honestly, the only reason I've come back multiple times is because I forget just how bad the experience is. I'm generally easygoing and not quick to complain, so I give it another shot thinking maybe it was just an off day -- but it never is. The inconsistency in results, the rushed feeling, and the lack of care are just not what you expect from this brand. And the fact that I'm actually taking the time to write a review says a lot -- I normally wouldn't. It's frustrating because I've had great experiences at other locations for years, so I know this isn't a brand issue -- it's specific to this location. At this point, I avoid coming here unless I absolutely have to. Would not recommend this location based on repeated experiences.

All went well always. They are most efficient setting up appointments and reminders and the staff…read moreis great, although I wish there were a few more English speakers. Very clean and pleasant and open surprisingly even on Sunday. Parking in La Fontana lot easy beasy.

Will not be returning to this salon. The nail tech was clearly annoyed that I even showed up…read more.. barely said two words to me and gave me a 26 minute Gel Pedicure. She was definitely in a hurry to leave..I asked for an add on and she told me right out no...I told the receptionist they should not offer late appointments if they didn't have staff...I would have gladly come in at another time.

I got a facial and lash lift here recently. Sophia started with the facial which included a bit of…read morea massage around the neck and shoulders & reiki. I loved how glowy my face looked afterwards. This was my first time getting a lash lift and I love the results! I wish I had a before and after photo. There's no parking lot so park on the side streets off of biscayne in front of the houses.

Everything about the Hippy Glow experience was an ace for me. I don't typically pamper myself but…read moreas I get older I'm realizing the importance of maintaining my skin especially in Miami with all of the sun and pollutants. Sophia handled my facial and I don't actually know what magic she worked on me but there were hot cloths, soothing oils, a full array of scents, warm steam, and relaxing music that I never wanted to end. I mentioned the word experience because my entire being feels fantastic today. From the heated bed to the work she did on my shoulders and feet, to the hot rocks placed on various points over and under my body. I appreciate when someone takes such pride in their work and I could feel that with every touch. The location is convenient on South Beach right off Washington with a city garage (aka $1/hour) just a block away. The office is clean and comfortable and professional. I will absolutely be back and following Sophia's advice and tips on how to care for my skin in the meantime.

Oksana makes you feel secure, as she is confident in her profession. She is warm and explains the…read moredifferent processes clearly. I am a novice to facials and her patience and kindness was very much appreciated.

I love my facial it was very relaxing and I can tell it helped my skin. Customer service was great…read moreand the lady who owns and does all the service is very knowledgeable. If you call and she doesn't answer book through the website. I wish she had a place in TN' I recommend the facial!