Absolutely the best care all around. Dr Reynolds and his…read morestaff are compassionate, patient, knowledgable, efficient and most importantly HONEST. They have been monitoring my daughter for sometime now and have recommended to keep on monitoring rather than diving into a procedure for their revenue. The results of my first daughter have been amazing.

Dr Reynolds is a great Orthodontist! All the locations are excellent however recently I had the…read moreWORST experience with someone named KJ. I have NEVER been treated rudely or spoken to in a condescending manner by anyone there the way she did! She is detrimental to their awesome customer service! Hide her in the back and don't let her anywhere near the phones! She was so snooty and short with me and also LIED on me. She is at the West Bloomfield location but I hope not for long. YIKES! People are calling there anxious and nervous sometimes and it's not her job to make them feel WORSE! I was put through the wringer for asking about my retainers not being shipped out. There was no need for her to be as nasty as she was.

What a great group of Doctors to work for here at TDR !!! A…read moreSPECIAL SHOUT OUT to Dr. Groth for being so Awesome. The man repaired something I broke on the spot with calmness never once got mad . I felt so bad and he was so kind and smart to be able to fix the reapair on the spot. I can't thank you enough Dr. Groth !! It meant the world to me that your so calm cool and collective through a crisis. Dr. Groth you have the patience of a Saint and the smarts and intelligence to go along with it . Thanks Again Darla

Amazing place with lots of advanced technology, however, I wasn't a fan of those cameras in the…read morepatients' rooms. So as you're in the middle of your tooth procedure, mouth awkwardly wide open, you're thinking someone has this on tape. Although, I can see why they opted to install high tech equipment in doctors' offices, perhaps to avoid any patient false accusations against their place of business. Also, I didn't want to spend extra $, treatment estimate, to help offset the cost of those nice beverages, cameras, and unnecessary services. I just want teeth treated @ a professional and clean dentist office, that's all. I should mention the place was really nice, clean, and the doctor I had a consultation with was pretty funny. :)

Always excellent care here. They're always on time and get you in and out in no time. The service…read morewith the kiddos is top-notch. The inside is nicely decorated. The furniture and machines are kept up appropriately. Each visit is easy peasy, and we hope to always have it this way. Thank you all!

Jessi has a fun spunky personality and is fantastic with her patients! We appreciate her very much!!read more

I had an appointment at 1PM to get my teeth cleaned by Kim. I came at my appointment time, but my…read morehygienist was swaped & they had me seeing Georgia. I saw Georgia the first time I had my teeth cleaned. Georgia dropped the suction apparatus on the floor. She picked it up off the floor, & put it directly back in my mouth. I told the front desk that I never wanted to see that hygienist again. The front desk person said that someone changed my appointment back to Georgia. I asked to speak to Dr. Salah. He was unable to talk to me as he was between patients. The manager Mindy came out & asked me if I would stay, I could get my teeth cleaned by Kim at 2PM, then I could talk to the dentist at that time. I was already told by the front desk person that if I waited until 2PM I could then get my teeth cleaned. Approximately 25 minutes later Mindy came out & told me that Kim couldn't stay, but she would have Dr. Salah call me as soon as he was done. All of this was done in front of other patients with no care being taken by the staff. By 6PM I tried calling but the practice was closed. I never recieved a call back from Dr. Salah. This dentist was refered to me by numerous family members. I still can't believe I was treated this way.

Love the hygienist- The problem here is some of the front desk team. They are truly not in sync…read morewith the caregivers they work with. Not sure who manages this team but someone needs to truly have a discussion about a positive experience at a dental office includes the behavior & the treatment a patent receives at the front desk.

We were ten minutes late to an appointment and they refused to see us. We have waited much longer…read morethan ten minutes before for them to see us. Brackets are constantly falling off, wires pop out constantly and they act like it's our fault. The front desk staff is extremely rude.

Avoid Dr. Jane if you value your time, money, and smile…read more I first saw Dr. Jane in 2018 to address TMJ issues, and she referred me to a specialist. I spent years with that specialist and returned to her in 2021 to complete my treatment, under the impression that it would only take two years. It's now nearly three years later, and I'm faced with two choices: switch to another orthodontist or live the rest of my life with a smile I'm not proud of and unresolved jaw issues. Dr. Jane has shown a complete lack of care and attention to my treatment. For almost a year, I've been told that I'm "just a few adjustments away" from being done. Ten months ago, conveniently after my payments we're over, was the first time she said it was about time to remove my braces. When I pointed out my misaligned teeth and remaining issues, she said we would make the adjustments as I "deserved a perfect smile" after all this time, yet she has done little to make it happen. The problems are blatantly obvious. My front teeth are nowhere near level, I still experience TMJ issues, and my molars are so far misaligned that I can lick the brackets on the outside of my teeth even when I'm completely biting down. When I brought my front teeth alignment issues to Dr. Janes attention she said she "doesn't see it" or dismisses my concerns and said she would "leave a note in my file". Other people notice my teeth are misaligned at a glance, yet Dr. Jane keeps telling me I'm "one appointment away" from being done. The best visit was after she misaligned my teeth so much that my bite was off and I could no longer bite without my jaw popping. Dr. Jane then got visually aggravated with me and told me that was impossible that happened and issues like that are only caused by trauma. The final straw was seeing pictures in her office of other patients with clear misalignment after their treatment. At that point I realized that I will never get the results im looking for with Dr. Jane. I've spent over $13,000 between Dr. Jane and the specialist she referred me to, only to hear from my new orthodontist that I'm still months away from completing my treatment. I asked for a partial refund as I know they spent time and materials on my treatment. Dr. Jane has refused to refund me any of my money even though her treatment has not been anywhere near satisfactory. Now I get to go spend another $6,000 due to her failure to align my teeth. Don't make the same mistake I did. If you're considering Dr. Jane, think twice before committing your time and hard-earned money to an orthodontist who seems incapable of prioritizing her patients' care or achieving satisfactory results.

Really tired of being talked down to by your receptionist. She never wants to assist me. Constantly…read moregives me an attitude over the phone to the point I dread coming into your office and seeing her. Kathleen, really you are rude. Just because I am a transfer patient of Dr. Richard Meldrum, doesn't mean you can't accommodate me. Like last month when I walked around with a broken wire in my mouth because you claim there's "no appointments available " I come in and Dr. Hunter then tells me that I could have come in due to it being an emergency. I then a few days ago call for a reminder on my upcoming appointments and she scolds me in my voicemail about not getting reminders. I do get reminders, like I should have to explain to you that I have a new phone. Every interaction with your receptionist is negative. Like just now, I ask if you can accommodate squeezing me into an earlier appointment (some people have busy schedules) and you quickly ask for my name , and then snap no and hang up. You're here to make MY life easier. Not the other way around honey. Get a new receptionist. Dr. Mark Hunter is wonderful, and the rest of the staff is lovely. I am very happy with my teeth. I just don't want to smile at your receptionist.

I really enjoyed the whole experience at doctor Hunters practice. He gave me the result I was…read morelooking for and was always pleasant to deal with. He's polite and gentle and reasonably priced & offered a payment plan. My mom came and had her braces serviced here and my daughter is also going to doctor Hunter to have her braces done here. That should tell you how good of a job he does thanks for our pretty teeth !

What an absolute Shit Show this business is running?…read more I was looking for a new dental location because I moved to Northville and Great Expressions was recommended by my health plan "Golden Dental" as a service provider. So I called him and I booked an appointment. They were extremely busy and it took me a month to wait for them to see me. But that's not really a problem. I understand that sometimes in life you have to wait. Having said that the big day finally came, and I arrived 15 minutes early, anticipating to clean my teeth . Not so fast, first, I had to sign my life away, which I did following which I was told that I need to do all kinds of things before we can actually clean my teeth, which is the only reason why I was there they wanted to do cancer screening they wanted to do x-rays and all kinds of wonderful stuff so they can charge $500 before I can get around to doing cleaning. Needless to say, I thanked them profusely to all the forms that I signed and left . I will have to drive for 45 minutes to get to my old doctor but it sure is well worth it. I don't feel like getting robbed for $400 to clean my teeth. When I came home I found out from my wife they were there were offering cancer screening like it was candy the last time she was in their office also. So if you're looking to clean your teeth unless you want to pay $400 to do so don't waste your time learn from my lesson. When you let your insurance company get robbed at the end, somebody has to pay it is not a free lunch. Shame on you Great Expressions of Novi.

DO NOT GO HERE. They stole my crown! I came in Thursday, August 15 to get my crown put back on…read morebecause it had fallen off. The dental assistant took the crown, fit it on my tooth and said she had to make some adjustments. After that the dentist came in and went over my X-rays with me, I was overwhelmed so I left forgetting my crown. I called the next day asking if I could come pick my crown up because I never got it back. They proceed to gaslight me saying I never brought it in!! I reported them to the state board of dentistry. I don't want to go back to this office, but it would be nice to get a refund on the 1,000$ crown they stole from me.

It's been two years and four cleanings since my first review and I'm still really satisfied with…read morethe professionalism and courtesy I'm shown here. My hygienist is always thorough and friendly while the front office is always a pleasure to deal with. Additionally, the patient rooms were recently painted and the chairs reupholstered so it looks like a brand new office all around. Thankfully I haven't needed any major dental work but if and when I do this is the place I'd come to.

My husband and I had a wonderful first time experience as patients. We were seeking a new dentist…read morein Northville and we will be returning every six months. Emily, Susan, and Dr. Thomas made sure we were well taken care of.