1. Goodrich

    1. Goodrich

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    Kingston, MA

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    11 months ago

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    Kevin M.

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    2 years ago

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    2 years ago

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    Kevin M.

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    5 years ago

    Goodrich has always been a great company all around with great and happy employees that are always looking to help

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    12 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (54 reviews)

    $$

    If I could give it zero stars I would. There was a birdbath…read morewith two huge chunks missing in the garden center. I talked with garden center and they said most they could do was 10% but agreed the chunks were bad and 50% would be reasonable. They sent me to customer service. Only 10%. I pointed massive chunks at base gone. I told him garden center said ask for manager Allison who could override. He walkied her. She didn't even bother to come down. Left the poor kid at customer service kind of hanging not understanding her response. He finally asked the other woman at customer service about it, who earlier said they won't do more than 10% because they would just put it on the truck. Now she said the manager was saying the process was to send it to the back for mark down. It's a process she said. I said I am standing right here wanting to buy it. Are you saying you will send it out back and sell it to someone else for the discount? She said yes. I said why not sell it to me? She said not today. It's a process. I said your manager has the ability to override that. I ask the young man to get her back on the walkie and explain there were two large concrete chunks missing from the base and can she put in an override to bypass the process. He did and She answered "No". Honestly that is bad business practice. My Home depot never would have handled that situation like that. I frankly will never spend another dollar there after that. Couldn't even bother to come see the bird bath herself nor attempt to interact with a customer. I left the cart right there and told my husband we were done shopping today. We were actually there to order a large pallet of pavers and wood to build a pergola. I'll spend my money elsewhere.

    They just lost thousands of dollars a year my business, because I will never shop there again…read more The customer service was horrible, I was going to return a Christmas gift, I asked if I was going to get a gift card and they told me they already refunded to the original card which was a person I don't know from a Christmas party. I told them to cancel the refund and I will just keep the saw. They told me they can't, because they can't cancel the refund even though I never signed the return receipt. So, I don't know how they processed the return. So, I had to leave with nothing. F that place!!!!

    Goodrich - hardware - Updated September 2026

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