We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

Top quality, prompt service and a reasonable price! Can't ask for more than that! Will us again…read morenext year.

From the owner: Need chimney sweep, inspection, or repairs? How about masonry work on your steps, sidewall, or…read morepatio? We'r your local specialists— veteran, family-owned, and trusted for 20+ years. Schedule your appointment now!

We had our chimney inspected and cleaned by Hanover and they did a fantastic job. They even taught…read moreme how to use it. Will definitely be using them again in the future for any of our fireplace/chimney needs.

I tried all the cheaper companies that have the valpack coupons and then sell you stuff you don't…read moreneed. I'm so glad that I found Hanover Chimney Sweeps. They are not the cheapest but they go above and beyond, are super knowledgeable and they give you their expert opinion without selling you services you don't need. 100% worth the price. I won't use anyone else.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

Debris from the work carried out was conveniently hidden from sight in our back yard. when found a…read moreweek later I requested it be collected. Another week has passed, not only is it still here I have been completely ignored.

Grey is great! When we moved in, cleaned out the chimney, replaced the chimney crown, had to remove…read moresome significant roots from the top and rebricked the top. Installed a damper. Later added a sealant to prevent further water entry/plant growth. Our damper he installed just recently wouldn't close (1.5 years later), and a part had melted and Grey fixed it, no charge!

Fireman's Choice is run by Grey, a current fireman. Grey was great to work with on our leaking…read morefireplace. We have an old home and since the hurricanes in 2018 our fireplace had been leaking quite badly every time it rained. Grey evaluates our situation and gave honest recommendations. For example, he used the best material for repair but this requires a certain environmental temperature to set and become strong. He let us know the best time to do this was on a dry warm day, which was about 4 weeks from the time of our initial conversation. In the meantime, he came over to do a temporary prepaid to keep water out of our home - free of charge. His price for the actual repair was very reasonable as well. If we have further issues with our other chimneys or if my friends do, I will defiantly recommend Fireman's choice.

Horrible communication between Owner David and secretary Lashawna. Started out pretty reasonable…read morefor scheduling but somewhat odd as I had to call a number to schedule with the 'secretary'. Couldn't get a consistent quote for a chimney service and potential Chimney flue cap for a gas fireplace until a couple calls after scheduling. On the day of the scheduled appointment (a day I took off work), the secretary called me around 1pm and owner took over the phone and requested to reschedule for a family emergency (totally reasonable) and we agreed for service 2 weeks later. Called day before service to check in and make sure we were still on schedule for the next day, and owner took the phone from the secretary again and asked questions about the job. After explaining the job location and details, the owner had said he would be coming after I sent some pictures and told me the chimney cleaning price again, but did not give a specific cap quote as requested, and said he would give me a call back later that same evening. I didn't receive a call that evening and thought that the owner was busy. With this in mind, I totally understood if they may have forgotten at the time and figured we could get it figured out the next day during the sweeping service. The next day came (another day I take off work) and I didn't hear from either secretary or owner until after 12pm (we scheduled for 10am that morning) which the secretary was breaking up over the phone and saying they weren't coming to do the service due to technical computer related errors, and the owner then took the phone again and told me I would have to reschedule because he was dealing with a big computer issue. I respectfully asked if that could handled by the secretary and why a computer issue was directly linked to why he couldn't provide a physical service and why he would be pushing back back our appointment for the second time; noting both times were on the day of the scheduled appointment. The owner was repetitive and talked over me a couple times and insisted he has to be the one to fix his computer and if I want service it would be rescheduled and MAYBE could be done the the next day. The owner then gave a quote for a chimney flue cap install I felt was unreasonable. I brought this up with him and how I was really disappointed I was in the poor (or lack of) communication from him and his business and was confused if he would actually be able to make it since he said he might be able to come out. The owner didn't respond to that, and so I stated that in the amount of time from the originally scheduled appointment I could have sought booking another service. The owner then said to me that he didn't really care for people wanting to choose another business as he is PLENTY busy himself at the beginning of his busy season, but then doubled back when I asked if he even wanted my business then. Went back and forth and the owner was trying to be kind to compensate me for the constant rescheduling to reduce the price of the sweeping. After this we verbally plan to schedule service the next day, but I stated I would not be looking to put a cap on for the quote price and only interested in the sweeping service. The owner quickly contradicted himself as he then stated the previous reduced rate for the sweeping was actually no longer the discounted price because of the poor communication but rather an incentive to buy an arguably expensive cap and install service. I stated that again I would not be interested in a cap and only the sweeping service, to which the owner finally tells me that he actually is not going to do our scheduled service the following day and he was going to deal with his computer issue instead. Overall, extremely poor communication from both members of the business but more particular from the owner. Service pricing and quote pricing are not transparent and consistent; as an example, at times on one phone call a service could be $200 and then another call a week later it's now actually $250. I strongly encourage others to try looking into other chimney servicing services unless you want really bad communication and consistently pushed back work dates day of service. Even if another business tells you it may be a couple weeks or month wait during the busy season, in the time it takes you to actually schedule your appointment and have it pushed back several times, you would've been able to get your chimney serviced by another company with way better communication skills at a comparable consistent transparent quote or price. I respectfully hope that the owner takes these comments constructively, and others looking for servicing or a quote know what they may be getting into.

I called David Treadwell of Tribal Chimney to chase some birds from my chimney. I reached him on…read morethe first try and he fit me in on the same day's schedule. He quickly assessed the situation, cleaned the flue, replaced the chimney cap, fixed the damper, and repaired the crown. He left the house spotless and his fee was reasonable.

These guys are amazing! I had a bat inside the house, which was terrifying. They were able to come…read moreout within about an hour to help. They walked around with me to show me the entry points, sealed off my attic, and came back multiple times to check on the progress. Bats are gone now and I feel safer. All of the guys who came out were kind and knowledgeable. I talked to some people afterward who said they had used this service before and also gave glowing reviews. Highly recommend!

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

I've used Gary twice now for my townhome and he delivers wonderful service every single time. He's…read morequick to respond and very reasonably priced; he often is available to the do the job the next day. He always lets you know what he plans on doing and keeps you informed about the job and how much it will cost. He pays attention to detail and suggests things to make sure the job is done the very best. I will most definitely be hiring him again!

Gary came and replaced bricks on our garage steps and did a thorough job. Matched new bricks as…read morebest he could to the old ones (over 20 years old) and they look almost the same. He also worked on filling a hole in the foundation brickwork and again, great job. I will definitely use his services again and highly recommend his work