We had our water main burst and Micah's Honest Plumbing lived up to the name. Not only did they do…read morea good job, but Micah and Jenny kept us in the loop, shared what we needed to do, and were helpful in letting us know why the pipe burst. Jenny put my mind at ease and Micah was a solid plumber. They responded so quickly and got us buttoned up the same day. I know other plumbers have quoted next day service but Micah and Jenny made us a priority. I'll be sure to use them again in the future. Thanks Jenny and Micah for being high quality professionals!

This was the very best service experience I have ever received as a homeowner. I strongly suggest…read moreyou us this plumber.

The rating reflects the NON-service I received from them on August 14. This company was recommended…read moreto me as first-rate, so it was the first place I contacted. I am still waiting for a return call on the message I left at 11:00 AM. They DO have great reviews and I'm happy for them, however, they should return calls.

Gas meter run over by some jerk, who didn't bother to stop and tell me!…read more I Called Atmos to come out because the meter was hissing and spewing gas loudly. The service Technician Austin, gave me a coupon to use with one of their preferred service plumbers. I was like whatever! Home warranty company denied the claim because it wasn't normal wear and tear. They %$&*! Just wished I had a license plate to pin to it! As it turns out the guy from the Choice Home Warranty was awesome, and quoted me his price. $600. With the knowledge, and coupon (20% off, from Atmos), I was able to get Princeton Plumbing to do the same job for $400. That is a great savings!!!! Princeton Plumbing came out, quickly, assessed the needs of my gas leak, and quickly pulled the necessary permits. The City of McKinney was slow to do their thing here! Go figure, and it was the weekend.....Days pass! Princeton, once issued the permits, corrected my issues, and again we awaited the inspector from McKinney. Sigh! Finally we got the go ahead, and Princeton Plumbing jumped back into action to hooked me back up to the main. Woo hoo! They quickly advised me to schedule the return of service, removal of the lock... To get my gas turned back on. Atmos was here within the hour and was outstanding to get everything going! Gotta love that service! The Service guy stated that this was a major problem with meters near driveways. Can't agree more! He lite all pilot lights and made sure the cooktop was clear of air in the lines. Super service from Atmos! They are all about consumer safety! Atmos was pretty good through the whole deal! Minor complaints....I feel they could have fixed my side and prorated it out over several months to reduce the burden on my budget. Not an option! All, in all, I was without gas, and dealing with cold water, for 7 days. I was super unhappy, but Hey! I drive my bus! (see the Book, " The Energy Bus!"). It will change your life!

Charged me $350 to auger clogged drains and put in a wax ring didn't even caulk toilet after…read morefinishing also when they used an auger they caused a water pressure issue that they wanted another $250 to fix .... Since Dale has retired this business no longer has the same moral and values it once did

We had a plumbing issue on Saturday of a holiday weekend. My call was promptly answered and…read moreMitchell said he would be at our house in 30 minutes. And he was! The problem was quickly resolved and we were completely happy with the service. We will call him again!

BEWARE -- we had heard only glowing reviews of JMP Plumbing so we reached out to them when it was…read moretime to replace our water heaters. I will say, they were very fast to provide an estimate, get us on their install schedule and take our money, but things took a turn for the worse during the installation. We were replacing two traditional water heaters with one tankless and everything should have been smooth flowing, but the two install techs screwed up and broke some water pipes which in turn flooded our power bath and hallway with a few inches of water which sat for a few hours. The two techs were very apologetic and told my wife that their actions caused the flood but their boss, Jake, told us a different story. He claimed that it had been an existing slow leak that they 'found' but the funny thing is our wood floors weren't buckling, there was no mold or any other tell-tale signs of an existing leak. When the flood remediation company showed up to start clean up JMP's mess, they confirmed this flooding was fresh and caused by the installation. Fast forward to today and we are now trying to engage with the owner of JMP Plumbing, Jillian, but she refuses to answer our calls or even return text messages, basically ghosting us because she knows they are at a fault. We are out of pocket an additional $3,000 for the flood damage but JMP got their money, so they are more than happy to ignore us. The moral of this story is BUYER BEWARE when dealing with Jillian and JMP Plumbing as a whole.

After multiple calls and emails trying to get this business to help us, we have had nothing but…read morehorrible service, zero help and even lies told about what our business said. All I can say after $7k in temporary repairs and now a reoccurring problem is buyer beware. This business is not as they seem. Update: we did finally get an email, not the courtesy of a phone call from the owner saying it is a different issue than the one before and they don't want to help us because we are speaking up. They mentioned we were threatening....funny how telling a side of a story where a non profit isn't helped and is told to "deal with it" is "threatening" to them. We never once said anything about legal action, we were hoping the owner would help and stand behind her 2 plumbers' work. We are now forced to take further action...meaning speaking up and finding another plumbing company. We would not ever want these folks working on anything again.

Rick did a great job resolving our plumbing issue, and explaining the 'why' behind his…read morerecommendations. He has a ton of experience, and he is extremely knowledgeable and kind. North Star Plumbing has made repairs for us in the past, and we will continue to use them for any and all of our future plumbing needs. I highly recommend!

This business said we needed to do a flush on a tankless water heater when the pad said it was…read moreignition failure. So a new igniter was needed. The manufacturer also said the same. Also, a tank flush was NOT required for the manufacturer to replace a 23 dollar igniter. Long story short, the company and owner Candy stood behind that a flush was not required but now recommended and so a $450 dollar service was performed needlessly when there was no restriction and ended up waiting 3 days with no hot water thanks to how this was handled. I could go on about how dishonest I think this business is, but it's pretty sad to see customers taken advantage of in a time of need and I will never use them again. It's not right and def frustrating when the customer is told one thing and the business is told another for the business to save face. Candy also said she would call my landlord back within a couple days. That also didn't happen after she talked with management. She says she is the owner on her replies so I'm confused why that would be needed when you own the company so I question if she is the owner or if this is another misnomer. Hopefully this saves others from going through the frustration we experienced over a simple fix that went from 23 dollars plus a service visit to over $600 and the business stood behind the needles service. Their recommendations are in my opinion profit driven and not customer centric. Nor is the issue a customer has resolved quickly as a result of.

I invited Ernie to quote my slab leaking issue. Their engineer Austin came and we had very…read moredetailed talks about my plumbing issue. He impressed me by the depth of knowledge on the house plumbing water system of residential property, and answered my unique question of why either of my 2 incoming water lines somehow are looped together somewhere inside my house to provide water. This question had no other plumbing company ever was able to answer me. I highly recommend them even though I was not able to choose their quote in that particular time, and believe with their experience and knowledge, they should be able to resolve any plumbing issue in a residential house.

The answering service told me that a plumber would be to my house between 10-2. Stated I would get…read morea call 30 minutes prior to their arrival. I did get a call, however, it was to tell me the plumber was running behind. That's a good call keeping the customer informed. Especially, when I have to miss an entire day of work. And all of this was long before the two o'clock hour. At least they knew they were running behind and kept me informed. The plumber did awesome work and fixed the leak. You have to take out a small loan when it comes time to call a plumber, it ain't cheap. If you need to call a plumber I recommend these guys. At Ernie's they do the customer right. The leak is fixed and it's done correctly. I got a military discount to boot!

It is very hard to find reputable people in business today but I must say Vance, is extremely…read morereputable. He came out here and cleaned my sewer out at a fair price. Vance did a stellar job, is extremely knowledgeable, tells you the truth so you can understand what's going on and is truly a honest, hardworking young man. I would give him five more stars if I could. He was the second plumber to come out but he was the first to be honest with me. Most people just try to get as much money from you as they can. However, if you're looking for an honest, knowledgeable, reliable plumber who goes above and beyond you found them because, Vance, is your man. Thanks Vance for being such a great plumber and human. I highly, highly recommend!!!

Great job! Fixed the clogged pipe in no time. Will definitely use his services again.read more

This man thinks that he's GOD's Plumbing Gift to Home Owners. Had him & his team come out to do an…read moreestimate along with quite a few others. I visited with 5, maybe 6 plumbing companies total. I should have realized how high his opinion of himself was, after our phone conversation. He asked me to text him about my plumbing needs, but didn't want me to tell him what was wrong. FOR REAL!!! I realized then he had an ego problem, but wanted an estimate. Strangest text I have ever sent. I needed help replacing my drain lines which were old, but ONLY had a few leaks. I won't ever do that again!!! I had several plumbers come out for estimates. Powers' estimate was by far the highest priced one!!! He wanted 4-5 times more than everyone else, and actually 10 times higher than the man I wanted to hire to do the work!!! He made it very plain that HE WOULD DECIDE WHAT WORK NEEDED TO BE DONE UNDER MY HOUSE!!! He didn't want me telling him what to do, or what I needed done! He made that perfectly clear. We had a very short conversation after that. When I finally got him to quit "beating around the bush" and give me his estimate, I simply told him that his estimate was way out of my price range. I think he wanted to replace everything, and I wasn't having all the plumbing replaced!!! His team (2 guys) came out and crawled under my house. They were super nice, and said it didn't look like get it would be all that hard to get the lines replaced. You could tell that they were the ones who were going to be doing all the work. I wish I could have just hired them, by themselves!!! I really believe that their price would have been reasonable. THE ONLY REASON, I finally decided to hire a plumber was because it was so extremely hot underneath my house, and the person helping me was slow and kept causing problems. I should have long since been done with replacing the drain lines. I spoke with a remodeling company some time after Mr. Powers gave me his estimate, and was told they don't use Mr. Powers any more because he began changing his prices during jobs. After hearing that I was sure glad that I hadn't hired Mr. Powers! PLEASE DON'T HIRE THIS MAN and his ego!!!

We have gone through two plumbing companies since we moved to Commerce 6 years ago. The first was…read morecompletely incompetent. They had one job. Install a dishwasher and I ended up with thousands of dollars of water damage. The second was way overpriced and did-so-so work which required redoing 2 years later. Doug and his crew made the permanent fix and installed a new sewer pipe to the city for less than the what the other company charged me to repair the one problem. I'm not a relative or in any way connected with his business. I'm just a grateful and very satisfied customer! If you need a plumber, hire Doug and his crew.