The first time I had a leak behind the kitchen sink that was flowing out of the exterior wall and…read moreinto neighbors yard. I was originally thinking to go through exterior brick wall to access pipes instead of cutting back out of new cabinets. I decided I needed some advice, so called up Plumbing Frisco and They came out and advised me. I ended up going through cabinet back and found leak. They came out that night soldered a new joint in a small space under sink for me to get my kitchen patched up.

The rating reflects the NON-service I received from them on August 14. This company was recommended…read moreto me as first-rate, so it was the first place I contacted. I am still waiting for a return call on the message I left at 11:00 AM. They DO have great reviews and I'm happy for them, however, they should return calls.

Gas meter run over by some jerk, who didn't bother to stop and tell me!…read more I Called Atmos to come out because the meter was hissing and spewing gas loudly. The service Technician Austin, gave me a coupon to use with one of their preferred service plumbers. I was like whatever! Home warranty company denied the claim because it wasn't normal wear and tear. They %$&*! Just wished I had a license plate to pin to it! As it turns out the guy from the Choice Home Warranty was awesome, and quoted me his price. $600. With the knowledge, and coupon (20% off, from Atmos), I was able to get Princeton Plumbing to do the same job for $400. That is a great savings!!!! Princeton Plumbing came out, quickly, assessed the needs of my gas leak, and quickly pulled the necessary permits. The City of McKinney was slow to do their thing here! Go figure, and it was the weekend.....Days pass! Princeton, once issued the permits, corrected my issues, and again we awaited the inspector from McKinney. Sigh! Finally we got the go ahead, and Princeton Plumbing jumped back into action to hooked me back up to the main. Woo hoo! They quickly advised me to schedule the return of service, removal of the lock... To get my gas turned back on. Atmos was here within the hour and was outstanding to get everything going! Gotta love that service! The Service guy stated that this was a major problem with meters near driveways. Can't agree more! He lite all pilot lights and made sure the cooktop was clear of air in the lines. Super service from Atmos! They are all about consumer safety! Atmos was pretty good through the whole deal! Minor complaints....I feel they could have fixed my side and prorated it out over several months to reduce the burden on my budget. Not an option! All, in all, I was without gas, and dealing with cold water, for 7 days. I was super unhappy, but Hey! I drive my bus! (see the Book, " The Energy Bus!"). It will change your life!

Good service and fast acting. I felt that they can be better equipped with better and modern…read moreequipment to locate problem more accurately to prevent extra work and process can be improved to discuss about pricing and get approval first before proceed especially on the change order. Overall responsibility is definitely there. It comes with a hefty price tag about 25-30% more than others. If you are looking for quick fix and decent quality job , this is it. If you have time and not urgent fix, take time to search around. Others may be cheaper but they will come in several batches for different jobs and need sone scheduling. Your plumbing issue still get resolved with lower cost but may be in weeks. Not days.

I wish I had a good review to give to this people, but they will not stand behind their work. Had…read morethem come DIAGNOSE and FIX a leak on one of the garden faucets, and their diagnose was the faucet needed replacement and so they replaced it. It's been leaking for months after the repair and since this is a rental house and we had Christmas in between, the tenant informed me about 2.5 months later that there was still a leak. I had to dig some of the pipe to find that 5 inches below the faucet there was a fitting that was still loose and leaking. When called the company to come over and take care of the leak they wanted another ~$500 to take care of ~1ft of copper. Even the manager over the phone said and I quote "Even if you had called me the next day after the repair, we will still had to invoice you for the fix" WHAT?? What kind of licensed plumbers are this guys that won't stand behind their work? I just hope they take care of the customers going forward, remember the market has ups and downs and although you are enjoying a never ending supply of customers that will not last forever. One of the worst companies I ever deal with.

After the hard freeze last week, our tubs and toilets were draining slowly, so we called our home…read morewarranty company, they sent someone out twice and we thought the issue was fixed. This was quite an inconvenience, as my husband and I are both teachers and taking days off is difficult. We tried to run the washing machine and discovered ithe initial problem was not fixed because the washer backed up and spilled water all over our floors. Rather than have them come back, we decided to call another plumber. We called Jimmy Cash's Plumbing on the recommendation of a friend. They have 24-7 service, which was important for us. Jay came out on a Saturday (which the other guys would not do), carefully explained everything he was going to do and try to resolve the issue we were having. He was extremely professional and thorough, and best--fixed the clog causing our washer to back up. Jay was extremely knowledgeable and charged us half of what the other plumber charged us to get up on the roof to work out the stoppage. We plan to have him come back out in the summer to install new toilets for us, and would definitely have him back to do any other plumbing we needed. The TL;DR: responsive, reasonable, knowledgeable and professional. Jimmy Cash's Plumbing will get more business from us for sure!

We were in need of a reliable, skilled plumber who could fix a tub faucet at a reasonable rate. The…read morefaucet is about 30 year old so it took somebody who knows older, as well as current configurations. Jimmy gave me an estimate on the phone and did a great job. If you're looking for an ethical, professional, I highly recommend Jimmy. We will certainly use Jimmy's services in the future.

Absolutely DO NOT USE this company. I'm currently looking into legal options to get my money back…read morefrom Andrew. Here's the story: Met with Andrew twice in early November to walk him through a number of things I was looking to get done to an old house I purchased. Moving water/drains, hot water heater, gas, etc. Andrew seemed like a great guy at the time, down to earth, confident he could get all the work done in a timely manner. I've never misread someone so badly. I sent Andrew half the total cost of the project on November 13th for materials and to get started on the work, with the rest to be paid upon completion of the work. He said he'd be getting started that weekend on the project. Instead, it turned out to be one excuse after another about why he never showed up when promised to do the work. He became increasingly difficult to get a hold of. He stopped answering my phone calls, always promised via text to call me back later, and never did. This continued for two months until early January. In order to get a hold of him, I had to call from google voice numbers he didn't have. On Friday, January 10th, I finally got a hold of someone (I believe his wife) and told them I did NOT want him performing any work and asked for my money back. I was told he would return the materials the following Monday (Jan 13th) and would get a refund a few days later. That turned into "no later than Wednesday (Jan 22nd)". It's now Jan 31st, I still don't have the money returned to me, hence the legal action against Andrew. To sum it all up, Andrew repeatedly lied to me about starting work, calling me back, his plumbing license (it's expired), pulling permits for the job, sending me any kind of documentation, and now he's literally stolen my money. Do business with this man at your own risk.

Absolutely worst experience ever. Andrew came out to fix my hot water heater on the 20th of…read moreSeptember. Total charge for the hot water heater was $1195. He left the old hot water heater in my attic because he was alone that day and needed help to take it out. After having to call them from my google voice number to answer (which was extremely shady in its own right) I finally got him to come back out and at that time asked him when someone would be coming to inspect. He said "pulling a permit is not a problem. I'll handle it soon." And it is easy to pull a permit if you're a licensed plumber, BUT ANDREW IS NOT. So he tells me his license had expired, and he was going to get everything fixed and that I'd get my permit. But even after multiple heated calls, that day never came. Eventually, by October 20th, I had to get another plumbing service, Legacy Plumbing, to come look at the hot water heater. At first glance, their plumber told me that the work would have never passed inspection anyway. So, I gladly paid them about $550 dollars to fix the work. 2 days later, I had the inspector in my house and we had passed inspection. I disputed charges from Planet Earth Plumbing with my CC company and I'm filing a complaint with the Texas State Board of Plumbing. Before you hire any plumber, don't make the mistake I did, and look them up here: https://tsbpe.texas.gov/portfolio/find-a-license-registration/

We did a complete remodel of our Master bathroom. Drain Cleaning Mckinney was our plumbing contact…read moreand was great to work with. All of their work from setting new valves in all bathrooms, placing new garbage disposal and plumbing in new bathtub were completed successfully and professionally. He answered all our questions and left the work area clean. He is very personable and would highly recommend him.

Excellent Service from Drain Cleaning Mckinney ! We recently had the pleasure of working with Them,…read moreand the experience was outstanding from start to finish. They were polite, respectful, punctual, and extremely thorough. They took the time to clearly explain the issues we've been dealing with for years and finally helped us understand the root of the problem. We are so grateful for the professionalism and care shown by Them.

We have been struggling to find a leak for over 2 years. An today the team at Charter solved it…read more They are wonderful to work with. Response time is great, the team is very skilled, and their communication is wonderful.

Jimmy came over within 2 hours of my call during the holiday and spent a long time going over…read moreeverything. We were blown away with how knowledgeable and honest and generous he was. I will be a customer for life!

Cannot recommend Travis and the True Integrity team highly enough. Over the years we had them out…read morefor several different issues and I wouldn't call anyone else. Great work and great people.

Not satisfied with their service. I was overcharged for the service requested. To expose the facts…read moreI requested a repair on a seal of my sink and changing a faucet of the kitchen sink. Simple repairs, took the company an hour of labor. I was charged 450 dollars for that, in which the company charged me 325 dollars to change the faucet, and that took the plumber under 10 minutes. I highly recommend whoever is using this company to get an estimate before having them do anything, I assumed it would be on the average price range for that service, but I was wrong. I felt like they took advantage of the situation, and when I contacted the company he just explained that this was the service price, unrelated to hours of work, affirming that it was fast because it was efficient and asked me "What exactly are you wanting?" Also, I had to request them to return the faucet they removed and took with them, to dispose of it, they said. I just upgraded to a new one but the one they removed was perfectly fine and I wanted to keep it. At least they brought that one back the next day. Besides all that you would expect the seal at least to sit centered to sink recess, specially for the price charged for the service and the Master Plumbing nomination that they give themselves.