There is a smooth check in and checkout process. I love their passion and care to each pet in my…read morefamily. They make sure that myself and my pet are both comfortable. They even offered water/tea/coffee. Thank you

Reply to their reply: This practice, esp the admin manager, was well aware of my situation. She…read moreblew off until I wrote a public review. Only then did they give me the time of day. So its again about them. Not about the pet. There are other reviews describing Dr. Silverstein as arrogant, controlling, and disrespectful (if not flat out antagonistic) of patient's wishes so this is a thing w her. I know everyone worships the ground Dr. Silverstein walks on, but I found her incredibly arrogant (in a condescending way), mean-spirited and judgmental. She doesn't listen to patients either, she didn't listen to me. I know my dog doesn't like certain acupuncture points, he will scream out in pain. I told her, it was in his notes. She did them anyway, right in front of me (I know she knew bc she taunted me after the fact) and then told me that "veterinarians don't like to be told what to do." Neither do I, is she more important than I am? She made my pet scream out in pain. To me, that translates like: who cares about your pet, I should be able to do whatever. I think it's a narcissistic mentality, of people thinking they should be authority over you, instead of working with you and giving the respect they so readily demand, usually undeservedly. There are no gatekeepers when it comes to loving your pet. All I wanted was to keep my pet comfortable but she put her own ego above that and that's unacceptable. Everyone here did. I had high hopes. I couldn't have been more disappointed. It's just another place that wants you to be a sheep, dressed up in holistic clothes. There are cameras in every room and they don't ask if it's ok either. Yeah she may do things in the community, but that doesn't make how she intentionally hurt and scared my pet okay at all. I take behavior over reputation always.

Amongst the best Staff you could wish for when needing THE best for your wee companions-- in my…read morecase, a somewhat? Plumpish?!, Beagle ++?- and. bit of Chihuahua -,(rescue ex Orange County ) and an equally plumpish Calico cat. JohnH

Dr.Adams has a wealth of knowledge. I have an Irish wolfhound and they're not common. Dr. Adams was…read moreso wonderful with her and helped diagnose her issues. He is so loving and gentle with animals. He explained everything very well and answered all of my questions!

I've used Grace Park for about 15 years now and i absolutely love all the vets there. Both my…read morepersonal dogs and my foster dogs are seen there. We moved from Morrisville to Fuquay almost 6 years ago and i still make the drive. I have nothing but good things to say!

Do not go here!! I can't say I have ever had a bad experience at a vet until the last 3 times we've…read moretried Grace Park - we just moved to the area and were looking for a new vet. It's common when you go to a vet that you have to spend more than you were anticipating, but Grace Park coyly takes this to the next level. We saw the good reviews here, which is why we chose it, and both times we went, we had issues with: 1) being quoted much less than the actual visits were, 2) extremely rude front desk and management, 3) not kid friendly - was treated disrespectfully for having my baby with me, and even had a pest control rep spraying pesticide right in front of my baby inside, and 4) excessive wait times (40 mins once until we saw vet, almost 30 mins the next time, and another almost 30 mins the last time): Here's a little more about our three experiences: - I brought our dog and while the vet was very kind, I felt pressured to add in vaccines and treatments that I have never had at previous vets, and waited almost 40 mins to even see the vet. I let them know I was breastfeeding her mom who needed to get home to my baby and they showed no empathy despite running late. The vet was the only one who acknowledged running behind. - When we got home from our first visit, I found a lump on our dog tail. I didn't feel that the overall exam was very thorough. When our cat was sedated, they didn't trim her nails or brush her like previous vets always did voluntarily. - Our next visit, we were told it could just be a vet tech appointment, based on it being vaccines, but when we arrived, they charged us $129 each for each of our pets. During the exams, they said our cat needed a tooth removed. They quoted us over $1000 for the removal, and when I called them before scheduling the tooth removal to walk through the bill, there were quite a few things on the tooth removal quote that seemed extraneous, so I had them take them all out. My husband dropped off the cat for the procedure, and they told him the vet needed to speak to him, so he waited almost 30 minutes despite this supposedly being a quick drop off, and when the vet finally came out, they said that they would need to give our cat fluids (never had a vet do this, she hadn't drank in just 8 hours) and also potentially do some radiographs, which might be added back into the quote. We were never told that the IVs would cost $150 extra and we asked to be called about the radiographs. We were never called and when I showed up to pick up our cat, the bill was almost $300 more than the $500-$600 we were anticipating. Alex, part of the administration there, came out, and after reviewing the situation and listening to me, he apologized and took the two fees off the bill. He also said the manager Diane would follow up to see if there's anything else she could do, but he had done everything he could do under his authority. This whole process again took almost 30 minutes. Diane called me a few days later and was extremely rude. I had my kid in the car with me and I could hear her huffing every time my kid interrupted. She was extremely cold and just blatantly said we owed another $128. She told us we needed to pay for the IVs and radiograph. Never before have I've been given a discount on a bill that was incorrect in the first place only to be called back and told actually you need to pay this amount. When I told her what had happened with Alex, she told me that simply did not happen and threatened to send me to collections! She said she had camera and video footage she would be reviewing. What an absolute waste of time for both of us - granted this is over $100! I would strongly not recommend going here if you want to ensure you get a fair bill, not called back and told you owe more money and otherwise will be sent to collections, and if you don't have time to excessively wait to be seen. Also, if you have kids, I cannot reiterate enough how incredibly rude my experiences have been.

I Love Preston Animal Hospital. They cared for my baby Milo before he passed away earlier this year…read moreand I am forever grateful for their kindness and compassion during a very difficult time. Now I have two kittens and they are doing well under the care of their staff. I would highly recommend1

I have been taking my cats to this veterinary office for over ten years, and the service is…read moreconsistently fantastic. They are so friendly and knowledgeable. They love what they do and take great care of our pets. From wellness exams, disease treatments, or boarding, every service has been delivered expertly and with excellent service.

We moved to downtown Raleigh about 8 months ago and when the time came to find a veterinarian for…read moreour 8 year old orange cat Wesley we were very particular in the selection process. We had enjoyed amazing care back in Tampa from the same vet clinic for almost 18 years. As I searched for a great veterinarian in the area Morrisville Cat Hospital kept showing up everywhere with glowing reviews and happy pet families! When Dr. Beth Hraban came into the room we knew that our choice to drive the extra distance from our town was worth every minute spent in the car! She took great care with Wesley, was very gentle in examining him, and her vet techs were so loving with him as well. I appreciate all that Dr. Beth, Kamya, and the rest of the team did to make us feel comfortable with our new veterinary care and also to make Wesley so at ease in a new place.

I had to drop off my senior kitty for an injury and being from this field- I HATE dropping him off…read moreand not being able to stay with him for diagnostics and treatments, but all of the staff here made my husband and I feel 100% comfortable that he was going to be in excellent hands, and he was! Not to mention he is a naughty and sensitive boy for the appointments no matter what they're for. He was traumatized as a kitten so he takes a lot of patience. The DVM was super knowledgeable, informative, thorough, detailed and transparent. I think our nurse was named Kayleigh and we really felt we could trust her with our baby :)

Ever since I let my pooch Banfield Hospital plan go I've started coming here for vaccines. My pooch…read moreis generally pretty healthy. I have liked being free and not in a binding contract with one specific place. So far, I've been pretty pleased with Walnut Street Animal Hospital for my pooch vaccines and Simparica Trio refills. They are open late 7 days a week and have us in and out without long waits or drop offs.

Very communicative staff; not overpriced and no unnecessary procedures were required by Vet and…read moreStaff

Everyone here is SO NICE. We've been coming here for a few…read moreyears now with our senior animals and they have been wonderful. We've experienced wellness visits, technician visits (for monthly pain management shots and nail trims), and sadly, end of life care. I've felt seen, heard, and valued in every experience. The end of life process was so thoughtful and kind, I'm truly grateful for how I got to say goodbye to my best girl. The spa and resort is also wonderful. They send you progress reports and check in with pictures when your animals stay, which I greatly appreciate. I'm so thankful for the care we've received here and would recommend this animal hospital to any and everyone.

They take great care of my dog every time we come here. We drive all the way from Raleigh, and it's…read moredefinitely worth it. The only thing I'd mention is that some services can be a little pricey, so just make sure to check pricing beforehand if there's something specific you want done.

I moved to Cary, NC for a year and during that time, I took my kitties to Carpenter. Dr. Catala was…read morewonderful with my older cat, as she tends to get bad anxiety at the vet. Dr Catala was also able to find my cat a good low calorie prescription food since she's so overweight. Since she's been on that food, she's steadily lost weight and has gotten so much healthier. I also used them to board my kitties while on vacay and they were wonderful. I'd highly recommend this vet as they truly care about our animals' wellbeing, and it shows. The facility is nice and clean, everyone there is kind and polite, and they do a great job.

DO NOT TAKE YOUR PET HERE IF YOU CARE ABOUT THEM!!!…read more After our 6month old puppy got neutered here, they prescribed him some pain medication. They DID NOT tell us that it could cause a "paradoxical reaction" in my puppy. When we described the symptoms they then prescribed MORE of the same medication for him. We finally did our own research and found out that these meds were causing this reaction. And if we hadn't mentioned the possibility of this, the vet would've had no idea. Then when we confronted the HEAD VET at this institution about these problems. I was given NOTHING but excuses and justification for their mistake. I was then told that we were making it a bigger deal than it was. Shortly after, the HEAD VET had a MELTDOWN in front of his paying clients. He REFUSED anymore advising (probably for the best) and then proceeded to walk out on us and slammed the door on us. READ THIS and understand that if this is how the head veterinarian treats his patients, he should NOT be allowed to preform any kind of medical practice. And I strongly advise you stay as far away as possible. If they cannot handle being told when they made a mistake, then they should not be responsible for the wellbeing of our pets. UNACCEPTABLE

Great Vet, easy process, very knowledgeable, big parking lot, easy to find. Would definitely keep…read moretaking my 2 cats there.

I have had to bring my dog here on a few occasions for various reasons. She's elderly and in need…read moreof lots of care to keep her comfortable. Pros: I like that they are easy to get in to on a short notice and the waits are never long. They have competent doctors and her treatments from them have always been effective. Cons: They are not an emergency hospital - so don't confuse that with an urgent care. The hours are ok but they aren't open on Saturdays.

I have read many of the recent reviews, and, as always, there are both the good and the bad. Our…read moreexperience has been the former. Like Gabriella, our dog was on contract with a chain vet, and the place in Brier Creek was a circus, always busy, and the ladies up front were constantly on the phone, so BCAH was the answer for us. Friendly and knowledgeable staff and vets, and able to schedule an appointment as quickly as needed, always a good sign. Our pup is old (16 years), kind of blind, definitely deaf, the usual arthritis in the hips, etc but healthy otherwise! Dr. G added another pill to his usual regimen, which has helped his mobility. He refuses to get sick! He has been there to get his nails trimmed recently, and the hospital is so convenient, and the vibe is welcoming. Definitely recommend Brier Creek Animal Hopsital!

Took 2 of my babies here and i must say that the staff and doctor are so incredible and…read morecompassionate. The kindness i have experienced on both occasions are beyond what i have experienced with any chain Vet. Everything is explained thoroughly with immediate resolutions. I highly recommend!