I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

Everything went very smooth had to use this Walgreens to get a prescription filled and with no…read moreproblems at all even acted concerned about how I was feeling and asked if I want to update my info. Great job thx for the concern.

I have been going to this pharmacy since I moved to Auburn, EVERY single time I go here they cannot…read morefind my prescriptions and they tend to make up every excuse in the book for it, whether it be my insurance, the doctor office "not" sending my prescription, or even them blaming another pharmacy. I have never had a good experience, the people are so rude and disrespectful. I had to get my insulin because I had completely ran out and they tried to say I have never gotten my insulin filled there and that they have no prescription for the type of insulin i've been on since I was 8. I have to call my doctors office every single time and every time it has been a problem on Walgreens not my doctor. I have to call my doctor and have them call Walgreens to get it situated.

Was heading home from Prevail Union, saw this pharmacy, and remembered that I needed to get my flu…read moreshot. Thankfully, they accepted walk-ins. The staff here is awesome! They were very sweet and made me feel welcomed. If you live in the area, I would definitely recommend refilling your medicines (or getting vaccinated) at this location. 5 stars!

Heard about this place through Best Burgers in Shelby County so wanted to give it a try. Really…read morecool short order corner in a 1950s drug store with a bar seating and small dining area. Basic diner fare with burgers, hotdogs, sandwiches and chicken salads. They don't have fries but have fried potato wedges. I got the bacon cheeseburger and it was very tasty and less than $7. They have 8-10 different blue bell flavors of ice cream that made for a delicious chocolate milkshake. Perfect spot to come and feel nostalgic and get a good cheap bite to eat. Wish there were more places like this around today.

Great cheese burger and chicken salad. Friendly people and prices are good. We eat there when in…read moreColumbiana.

It's been 5 years since I last visited this CVS location. I was in the area and needed to pick up…read morea few things. The staff here are really friendly and helpful. I was able to locate mostly what I needed but they were out of stock on one item. Is ok. I really like this CVS location for whatever reason. They now have a self checkout option and it was fast & easy!

This is my local CVS so I frequent here pretty often. I decided to come here to pick up my…read moremedication and to check out the beauty products. The line for the pharmacy drive-through section was pretty long so I decided to pick it up on the inside. It was still a line, but they were moving pretty fast. My checkout experience with the pharmacy technician was very quick and easy. She was also very nice. Once I picked up my medication, I decided to stroll through the aisles to look for some beauty products as usual the isles were very neat, tidy organized, and everything that I was looking for I found with ease, I was also greeted by the front end cashier. She was very sweet and made my check out experience very easy and quick. Overall, I love coming to the CVS because they have great customer service. The store is always neat and organized and I can always find what I'm looking for or depend on the store associates to help me out.

Nice service.. in a really good part of town. Not sure if the place is in Vestavia or Mountain…read moreBrook.

Recently I had major issues with my insurance not filling my son's prescription. We were two days…read morelate only because of AETNA. Logan at CVS worked tirelessly calling my insurance company, even staying 45 minutes after closing to get the prescription filled. The customer service is beyond excellent, and I can't thank him and the pharmacy staff enough!

Walgreens Pharmacy Personnel Customer Service and efficiency Sucks!…read moreI had never made or said a negative comment about anyone's customer service, but these people went over board. Anyone can make a mistake, own it and move on. We, after all, are humans. I placed a prescription to be filled. Walgreens called me when it was filled. I went a couple of days later. I was told that it needed to be filled out, I was surprised but ok, I waited. 1 1/2hr Was told that the new card for 2024 was invalid or not activated. That they were calling insurance offices to confirm, that perhaps I should come back another day. I was there, the tech was not calling anyone!! total lie!!!. There is only one insurance office to call. What actually happened: Walgreens made the mistake of filling out the wrong med.! Instead of saying the wrong med was filled out, they gave me the reason that the Insurance Card was not activated and to come back another day. (I had called insurance company from home to make sure all would be set) I went to my car and called insurance company again and that's when the insurance company told me that the wrong med was filled and that is why the Insurance company declined the authorization. It was too soon for that particular med to be refilled. Insurance company called in my behalf to straighten it out and the Pharmacy Tech, declined to answer the phone calls claiming she was too busy. I WAS THERE , SHE WAS NOT THAT BUSY to answer the phone and have the matter cleared. A manager with a sour attitude came out shouting at me that they were filling out the correct prescription.. I'm an educated person, I resented how this manager addressed me. Obviously her team's attitude reflects hers. By now 3 hours had elapsed. I walked out without any med. I do not recommend this pharmacy. BEWARE! Apparently their parents forgot to teach them, kindness, empathy for the sick , and honesty.

Terrible customer service. Wait time is huge always. They do look like you are bothering them and…read morealways have a upside down smile. Taking my prescriptions elsewhere.

This pharmacy genuinely does not answer their phones in a timely manner. I was on hold so long I…read morejust drove to the store and waited in line still on hold with one person in front of me and one of the pharmacists was on their phone. Very unprofessional especially when working with medication that someone requires to function on a daily basis. I understand it gets busy but so does every job ever. Do better please and answer the phone.

Literally the worst pharmacy. Do yourself a favor and change quickly. Thank me later. I personally…read morehad to tell the lady to type the name in correctly in the name box on the computer. Those folks need to close up shop because people with extreme illnesses cannot get meds filled on time. I saw 4 people in one visit not being able to get medication.