A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.