Attentive staff, quick with assistance and tax exemption paperwork for those who want it. A small…read morebut mighty storefront location for donating goods. One item of note: this location has a very small parking lot, so if you don't score a spot, you may have to park on a side street and carry your stuff over. We lucked out, but it was a close call. If there's usable life left in your belongings, don't throw it away...donate it here and generate some "goodwill." (I'll show myself out.)

Easy to call and co firm they were open, and bring the boxes by. Very much appreciate the good…read morecustomer service.

This organization should be ashamed of their selves! My family is not from Houston but a situation…read morehappened with one of my very close relatives that currently lives there. It took me days to encourage this family member to use her local resources to get some help with a situation that happened to her. She even had a terrible suicidal episode that morning because of her PTSD from what happened to her. She finally took my advice and contacted this organization 24/7 hotline. She was laughed at on the phone and was discouraged from reporting her incident. The night shift "supervisor" scheduled her an appointment with a counselor on November 10th to receive some help. That's 10 days later from the date of the phone call. Is that protocol? Is that how you are taught to assist your community members? I decided to call the hotline to speak with a supervisor, but I was met with the same lady. She refused to even provide her name to me so I can properly report her conduct on the phone. I'm not having to stay up tonight to sooth my relative from her experience and encourage to still report her incident. I hope no one has this experience and I hope this organization is shut down for a lack of knowledge and care for their community members. One word, DISGUSTING.

After working as a sub at the holly hall safe house and bringing classroom supplies, gifts and…read moreclothing donations, I saw the need and the benefit that community donations bring to the population served specifically at this location. After my assignment, I was told to bring the car load full of quality donations of children's books and clothing collected from homes in Bellaire (very affluent community in Houston). So I did. Or at least tried to. I walked into the main offices on Waugh and tho I was standing right at the reception window, 18" from some woman sorting mail, I was never acknowledged and it wasn't until another woman came in who was then helped before me, was I told in a dismissively contentious way that only new stuff was accepted. I wasn't asked if my stuff was new, despite 4 full boxes being exactly that, so I took the stuff to The Cottage Shop that serves The Women's Home instead. In addition, my mother tried to partner her non-profit Daughter's of the British Empire with this organization and attempted on 6 different occasions via phone email and letters to offer this group a lump sum cash distribution from their annual fundraisers which would have been over $5,000 but never once received any follow up. As a teacher in Houston ISDvery familiar with the social services offered to my students, I will never again attempt to work with or help this organization for its totally offensive treatment of me and it's disregard of cash donors.

Maybe I got lucky based on the reviews, but the hours were clearly labeled on a big sign on the…read moredoor. 8a-8p weekdays and closes early at 6p weekends. The two guys working were really nice. Even came out to help carry my stuff inside.

Yelp has the times completely wrong for all days if the week. On the door is a small hand-written…read moresign saying it opens at 10 AM. Wasted drive.

It was good it had a lot of choices and the staff was fairly friendly they did not help much with…read morefurniture moving and some of them did give my friend a nice snotty looks as well as having fake shoppers in over us it was a little uncomfortable they needed to chill Overall though I will always come because sometimes they have really unique items and the staff is still professional but they need to chill a little bit

I was referred by the employee at the Goodwill Outlet on Gessner because their collection facility…read morewas full. I was okay to drive 3.4 mile to this Goodwill Connect with my bigger items. In fact, I started to bring all my stuff here because I like this store better. The Braeswood neighborhood has much better sceneries than in Southwest Freeway and South Gessner area. Clientele is much friendlier. Their merchandise is more desirable.

I'm giving this place 5 stars based on customer service alone…read more On Sunday, I was out shopping and somehow dropped my AirPod case. Thank GOD I had the actual AirPods in my ears, because the case is replaceable. When I went back to look for it, I couldn't find it anywhere. The next morning, I used the Find My app and saw the case was at a middle school. I kept tracking it throughout the day, and eventually it showed up here, at The Salvation Army, after school hours. When I arrived, I told the young man at the door that my AirPod case was pinging inside the building. He was so sweet and so helpful. I didn't get his name, but he took my phone and walked around the facility, pinging the AirPods to locate them. He found them, brought them to me, and even apologized for the inconvenience, when he was the one doing me a huge favor. I don't know his name, he appeared to be Chinese, but I truly appreciate him for helping me and finding my case. He was extremely helpful and kind. To me, he went above and beyond, and that was appreciated.

Every thing was nicely displayed, nothing left laying on the floor. They had just what I was…read morelooking for and at bargain price. I am getting a bag ready to take for donation.

I doubt I'll use this dropoff location again. I just happened to be passing by and decided to stop…read morebecause I had a trunk full of stuff. It has very limited parking and is a bit challenging to get out of because the intersection it is on is very busy. The car wash next door was going nonstop while I was there and was creating this overpowering noise and smell. That was my primary regret with stopping at this location - it was horrible being right next to where the cars were exiting and water was spraying out. The overall location issues could have been made up with better service but unfortunately were not. One of the staff members rolled a cart right out of the door and left it there for me, but did not offer to help, roll it out to my car, or even acknowledge me/say hi. I'm assuming they also did not want to be outside with all the car wash noise, smell, and water

This is a Donation drop off center. They always come out to help gather items immediately when you…read morepull up and the staff is very friendly. I've never had a bad experience dropping off my items here.