They no longer have fitting rooms. Staff is nice. Decent selection. But no fitting rooms is a big problem

Happened to be in Mountain View and needed to avoid traffic back home so I decided to come in. Roamed a bit and found a few clothing items and wanted to try items on. Looked and looked and couldn't find a mirror. I asked a worker, Gina, where I could find a mirror. Guess what? THEY DON'T HAVE ONE SINGLE MIRROR IN THE STORE...WTH??!!! WEIRD. Went to go look for a donated mirror to help but nope they didn't have one. I ended up propping my phone on a shelf to see myself. BTW, Gina was really friendly and tried helping me. The gentleman at the counter (I did find a cute sweater) was just as friendly. Won't be going out of my way to come back to this location. Oh and and they have a new policy where you can return items within 7 days BUT only to the same location...HUH?! Nevermind. read more

几个月前开车去捐了一批东西。整个过程很顺畅，效率也很高。我们不需要进店，电器和其他各类物品都得到了妥善处理，工作人员也很帮忙。没什么可抱怨的。 Drove by to donate a bunch of things a few months ago. They were pretty good and efficient about it. We didn't need to enter the store, electronics and different types of items were handled well, and the staff was helpful. No complaints. read more

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This place used to be my go-to; we visited at least once a month. Now, I just drive by and shake my head. I haven't been back because they didn't even take the time to respond to my previous review regarding how customers of color were treated. The racist remarks and actions I witnessed were unacceptable, and their silence speaks volumes. I can no longer support a business that ignores these issues read more

Second time visiting here, I donated more items, hopefully someone will be benefits from my donations. The staffs are very helpful , thanks. read more

Hello i recently came in yesterday for the doorbuster sale around 1030 am for the manager to greet me saying i am not aloud to shop. This is due to the fact i took a video recording him after he was caught multiple times selling goodwill overstock from target as well as shoes and ither items that were from donations. This was in san jose at capitol flea market the manger at this goodwill location takes the good stuff for himself i will not be shopping any bay area goodwill knowing that the mission is to take from people giving read more

Very disappointed Not dressing rooms I won't buy anything here ,I will like reverse this decision . I saw a lots customers picking up clothes and then putting them back because they couldn't check if it fit. read more

Very disappointed. They removed the dressing rooms and mirrors. Not longer fitting room, neither mirrors, not returns. No privacy to try pants!! also children are at risk of perverts without privacy. read more

Used to be one of my favorite locations. Today I went in to find they recently took out all of the dressing rooms. There was no sign on the front door letting people know, so I wasted an hour getting a pile of clothes to try on only to realize that I can't see if any of it will fit!! I won't buy anything here without being able to try it on even if they have a new 7 day exhange policy. I'm supposed to get some things, go home try them on, and then return and do it again until I find something that fits? I go here regularly and try to buy most of my clothes second hand because the quality is better and it's good for the environment. I still have the option to shop at other places where I can get things new, but many people don't. Please reverse this decision as it will negatively affect a lot of people who need access to reasonably priced clothes. How is a mom supposed to deal with this while working full time? Or an elder person with issues getting to the store frequently? I've donated a lot over the years. This isn't in the spirit of giving and making things affordable and accessible. Please change course. I saw tons of people picking up clothes and then putting them back because they couldn't check if it fit. read more

Pretty good selection. It's cleaner and more organized than most which is nice. I wish Goodwill was in the tri city area

I went today, and it was pretty busy for a Friday afternoon. I haven't shopped in thrift stores for awhile but was in the area and decided to check this one out. It's pretty organized, and they had a lot of clothes. When thrifting, I usually go for jackets and pants. I ended up finding some really nice Columbia jackets, Athleta pants, and a Patagonia. You really need to just look closely and be patient, and you'll find some great hidden gems! Good experience except the Asian dude at the front did not have great customer service. It felt like I was being helped by a robot. There are usually really nice people at the front, and he didn't even bother to fold the clothes and just shoved them all in the bag. read more

Today will be my last visit to this location. This place is a mess, and not a hot one. The racks are completely lacking rhyme or reason, I'm guessing due to the fitting rooms being taken away. Not only are the sizes out of place, there are random types of clothes everywhere. Plus the racks are still overfilled to the point you can't look at anything properly. Lastly, the rudeness of the employee I encountered was shocking. read more

if you use goodwill auctions do not, do not buy any thing from this store. twice i bid & won auctions from this store and never recived my items. there is no way to reach anyone to talk to them or get a tracking number . they just take your $$$$ and i guess reauction them at a later date. read more

Honestly a thrift store is very much like a treasure hunt and you must have a strategy or you get lost in the sauce. I went twice during the week of Halloween. Everyone was on a mission to find what they needed to create a costume. I went Halloween morning and I was able to find a really cool leather jacket, a maxi plaid skirt, and an oversized jacket that I plan to take to a Christmas cabin trip. What you find is really up to the thrift gods. My advice would be to go there with a set of headphones and an epic playlist to fuel the search. I always come caffeinated with a matcha in hand. Most goodwills don't have restrooms or fitting rooms but this location has both. I haven't ventured to the home section, records, or books but I'll do that next time and report back. I'm almost hesitant to post this review bc I have had such luck at this place. read more

Don't buy any electronics here. They're priced as if they've been tested and are in good working order, but once you get home and realize it doesn't work you're out of luck. Only after paying do you see that is says "All sales are final" in small print on the receipt. If you're going to sell broken useless junk it should be priced as such or labeled as "untested", "non-working". Or just offer exchanges for things like that... read more

Good place to browse for goodies and clothes. But sizes are kind of all over the place, smalls mixed with XL and everywhere in between. Some printed tags were also mislabeled from the clothing tag. One of the changing rooms was out of order so it meant only 2 were available. It left a long line of people waiting. Nonetheless, got some clothes that look brand new for a great price. Also found a cute Hello Kitty cup but it comes in a set of 2 and I couldn't find the other one. I was almost tempted to buy it. Will come back again. read more

Goodwill of Silicon Valley - Hello kitty sake cup - Community Service/Non-Profit Near Me - Mountain View, California

This Goodwill is a reliable and convenient place to donate household items, thanks to its extended hours and courteous staff. Robert and Vincent are especially outstanding and help make this a valuable neighborhood resource. It has become my regular neighborhood donation drop-off facility. read more

The staff who works the donation bins in the parking lot are awesome at this location. Shoutout to a gentleman called Robert, who was extremely helpful and kind while accepting my large-ish load of items. Please give him a raise! :) I have also scored designer goodies here but it's hit and miss, like at any thrift store with a high inventory turnover. read more

Such a nice store with friendly staff. They have great choices of Halloween costumes and a few new things as well as all the use things

The manager of this Goodwill removed the mirrors so now you can't try on jackets without waiting for a full changing room. It is causing long lines at the changing rooms. Please bring back the mirror. read more

I think most people would agree that with used and unclean items from a thrift store that receives it's merchandise free, they would expect to pay no more than 30% of retail. And really that is pushing it for most thrift retailers. This is the pot that you marked OVER retail. It is neither rare nor special. I for one, used to spend thousands of dollars a year in Goodwill stores. I have not bought one item in the last 9 months from any Goodwill. The prices are ridiculous and the quality very very low. There is no point in shopping here anymore when retail is cheaper than used. The merchandise put on the store shelves items that are damaged in some way. So go ahead, keep it up eventually you will lose your entire client base. Like you lost me with your greed. read more

I don't ever leave reviews but I was so excited to go thrift shopping and today I had some greats finds but when I went to the fitting room I asked if they can open one for me bcus it was locked and there was no one in there and the Asian older lady flat out just said no, which I understood for whatever reason bcus I try to be an understanding person and I took 6 items . The fitting room was full of clothes which I didn't not bring in and hangers everywhere And after I was done trying on my items The lady is right outside my door helping someone else out and yelled at me to clean up after myself - while I was holding the items I brought inside It's just rude . I waited outside so long and asked to get help and she just didn't want to help me And on top of that I get embarrassed and yelled at SO RUDE read more

THANK YOU TO THE WONDERFUL PEOPLE WHO WORK HERE. I live very close to this Goodwill and I frequently donate items here. Last Friday, I had a small bag of clothes to donate, so I quickly drove through and then went about my day. Later that evening, as I went to pack for my cousin's wedding shower, I made the horrifying discovery that I had accidentally donated my bridesmaid's dress for her upcoming wedding. I raced back to the Goodwill as I frantically sifted through the few clothes in the donation bins, I quickly realized my dress was nowhere to be found. Fred, one of the men accepting donations outside, saw me panicking, asked for a description of the dress and took me into the back to search through two huge bins he had just taken inside. Soon enough, the whole warehouse knew the story and people just kept coming to help. Vincent grabbed two bins of clothes off of the already loaded truck, James helped me sort through them, and then Vu led me through the store to see if the dress had already made it to the racks. We spent over an hour sifting through bin after bin of clothing. Of course they all had other work to do, but they let me keep looking and Vu just kept hunting with the most positive attitude. Sure enough, at the bottom of the SEVENTH and final bin of clothing, Vu found my bridesmaid dress. It was the start to a holiday weekend, these guys were slammed with work, and they took a whole hour of the end of their day to help a panicking woman find her bridesmaid dress. I truly cannot express how grateful I am. THANK YOU Fred, Vincent, James, Vu, and the other folks who did their best to calm a crying lady and find her dress. read more

Happy New Year! I came right before the end of the year to drop off some donations. As I approached the entrance on El Camino, I noticed there was a small line of cars lining up on the side of the parking lot. Turns out Goodwill set up a bunch of drop off cardboard boxes outside in a line. Cars looped around edge of the lot to drop off donations. It was mostly efficient except for bottleneck waiting in line and for some cars trying to leave. You may also be stuck behind folks with a higher volume of donations and getting them out of bags. Some things to note: * You cannot donate bagged items and have to remove them from the bags to drop off in the appropriate box. They tried to label boxes like clothes, household items, shoes, seasonal items etc. * There are no more paper receipts. Text 313131 with the word "donation" to get your receipt. * Wish they'd put hand sanitizer stations by the boxes. Overall the drop off logistics weren't too hard, you just had to wait a bit. People were able to socially distance. I appreciate that they're still open to accept donations. read more

I have been cleaning out my house and have made several trips to this Goodwill. Each trip I have been greeted and helped tremendously by a gentleman named Robert Edward. He has a wonderful sense of humor and works easily with the public. You can tell he enjoys his job and Goodwill is lucky to have him as a first line employee to the public. He gives excellent customer service. Thank you Robert Edward! read more

I've frequented this goodwill for years but since moving companies, I haven't been back here until a few days ago and let me tell you - there was an employee I encountered that was beyond rude and incredibly unprofessional. She kept standing by me and snapped, snapped, SNAPPED her gum in my ear. Every time I put something on the "go-back" rack, she'd give me the stink eye. Then she was standing in the middle of the walkway so I nicely asked if I can go past her and she just stared me down and moved AN INCH over. I had to move the other cart instead to go around her. I understand people get tired but not once did I give her attitude. She simply did not want to be there nor for anyone to try on clothes, look at the merchandise or do anything that would cause her to have to do her job. I have no issues with people chewing gum but for the sake of sanity, STOP SNAPPING IT IN YOUR CUSTOMERS EARS! read more

I found a steam canner here for my mom and we got up to the cashier debating whether or not we wanted it. We were a bit sad when we said that we weren't going to keep it and we would just get it when we come back someday, but an amazing cashier, his name is Norman, paid for it for us and let us have it. We're really grateful so if the cashier Norman is reading this, thank you so much. read more

Many locations do not accept furniture but this one does when it has room. Showed up with a coffee table and crew receiving goods informed me didn't have room but could accept it for a small fee to send it elsewhere. I was happy to pay the small fee. As a ops/logistics guy, I know the high cost of running an operation like Goodwill in the Bay Area. Happy to support in this little way. In and out in under 10 minutes. read more

Goodwill is a valuable resource for the community. The donation center is open long hours.

My favorite Goodwill in the world! This place is always clean, well organized, well stocked, had excellent staff, and always produces great finds. Like any thrifting experience you have to dig, but the stuff that the rich folks of Palo Alto get rid of are the things of thrifting dreams! This store also has some great sales occasionally, usually on major holidays. I went to the Fourth of July sale and made out like a bandit! Almost don't want to tell people about this gem for fear of it getting more crowded! read more

My favorite Goodwill. Always clean, have very good stuff and the employees are very friendly. Some things are too expensive to be second hand items, but most things are very reasonably priced. read more

I recently went here not too long ago, but I've actually used to go here a lot about a decade ago. My ex used to live nearby and I've always been a thrifter. Any who, this location received a major face lift. I like what they did with the space, it's not as separated off as it used to be. The parking lot is still on the small side, minus 1 star. I know they could figure out a way to use the space in the back lot, but they don't. Lots of clothes to pick from. Sometimes new items from Target. Most local Goodwill's sell old Target merchandise. Good job Goodwill for helping those of us who need to watch our wallets, have a place to shop. read more

Sigh... clothes sorted by color might be visually pretty, but when you are a large girl looking for maybe just a few things in your size, it is really demoralizing having to sift through all these cute little tops for slender girls in order to find those rare few fits. Not to mention time consuming! Please let go of the rainbow-order thing and group shirts by size - thanks... read more

Goodwill of Silicon Valley - Community Service/Non-Profit Near Me - Mountain View, California

This parking lot is a little wonky and can get congested pretty fast. Anyway this Goodwill is not bad. I managed to find some pieces here that I thought were reasonably priced. Some of the prices here were a bit high but for the most part I saw most items were under $10. I found a pair of Paige jeans for $7! They were in great condition. I also found a MADEWELL striped shirt for $5. Normally these go for $30 or so at the store. My interesting find of the moment was a pair of red heels from BOTTEGA VENETA - they had a little bit of scuffing but overall the condition was still pretty good. They priced this at $18. Normally these shoes cost like $600+ since they're a luxury brand. I'm pleased with their selection here and I would come back some time. read more

Goodwill of Silicon Valley - My Bottega Veneta heels for $18! - Community Service/Non-Profit Near Me - Mountain View, California

I donate frequently to Goodwill, and I have to say that I avoid this location as much as I can. They are totally an organized, and I've never experienced a staff more unprofessional and downright rude with people who are simply trying to donate their items to a good cause. The staff at the Goodwill on Washington Street in Sunnyvale are lovely. I recommend going there if you have any donations to make. read more

This place is great to take your donated items to. I love the organization that they have for the donation service. As for shopping, the home and miscellaneous items are a bit of a mess, but I have found a lot of great items. They do have some organization in the store but I'm guessing customers are the ones who are making the mess, so thank you Goodwill for trying to put up with the messes. read more

Score is only for the donation process. The team there is friendly and very helpful. This location is conveniently located close to home so it's so easy to come here often to drop off clothes, electronics, etc. It's for a good cause and it helps de-clutter your home! read more

It was so easy to donate at this Goodwill location. I was happy to be able to give away some of my favorite decorations and household items before our move. Places like this are so important for the community. Thanks for helping people get second chances . read more

I've been to the Mountain View Goodwill store and got the best customer service. An employee named Vu is the embodiment of the Goodwill mission. The kindness he showed to me and other customers made it one of the most pleasant shopping trips I had in a long time. He also has great knowledge of where all the merchandise is. He is able to make it easy for me to find the items I need. I will definitely recommend my family and friends to go shopping at the Mountain View Goodwill store." read more

I am using the voice recording option on my phone right now to write this review as I drive off--i.e. I'm so irritated that I'm breaking the law to write this review! I just came here to use the donation center. I am a Goodwill customer and I LOVE to thrift shop (read my reviews). It's the end of the year, so I wanted to make sure that I got all my old clothes and things out of my house so I could get my receipt for my tax deductible donation. I pulled up to the donation site, and I opened my door. Two able-bodied men just looked at me as I proceeded to open my car door and take out huge boxes filled with clothes and shoes. I had to ask, "Where do I put my donations?" Did they speak? Nope. Just pointed to various rolling boxes, bins, and containers. Most of the containers were marked NO SHOES, NO PLATES, NO BLAH BLAH BLAH. I had a variety of things, so I wasn't sure if I was supposed to separate my items or if the employees would separate them. I got my answer. They did nothing. If I only had a couple of things I don't think I would be so mad, but I had two massive boxes and dozens of items times 50! At any rate, don't expect ANY help with your items at the donation drive up! read more