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    Goodwill

    2.5 (35 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    Big sq. footage & it looks like they're adding on more. Construction was going on to the right side of the building today.
    Cara T.

    As you walked in the doors the first thing you notice is the current construction going to the right of the building. "Curious to know what that's all about"?! Big location, but seems a little messy and lots of unorganized clutter. The retail side of this Goodwill is what gets the 4 stars. Not for their "average prices" of $5.99 for "used" clothes (some that shouldn't even be hanging on a rack) But- for the additional deals like every 3rd Saturday of the month offering 50% off everything in the store and a daily coupon for 20% $20 or more- "that makes it all worth while"! Instead of the jewelry just being tossed into a basket like some places, they have a black stand displaying everything hanging up, so you can see all of it at a glance. Besides tons of clothing they carry books, videos games, DVD's, electronic, furniture, appliances, baby items, women & men's shoes plus lots of knick knacks & a whole lot more! Always enjoy browsing at ALL the local Goodwills. Fun unique finds at times or to come across something completely unexpected!

    Goodwill employee at this location refused us entry although we calmly explained our service animal status.

    First off, I've been shopping at goodwill for over 20 years. I've never had any issues with this organization until today. My husband and I have been shopping with our service animals at this location regularly. We often see other dogs and we are always welcomed by employees. Today, upon walking through the doors we were immediately told "YOU AND YOUR DOGS NEED TO LEAVE." We were extremely surprised and thought it was a joke. The middle age female employee with a salt/pepper/brown ponytail at the register was aggressively screaming and postering up to us upon arrival. She began screaming at my husband "IS YOUR DOG A SERVICE ANIMAL?!" The answer is yes. She said "WHAT IS WRONG WITH YOU? WHATS YOUR DISABILITY?!" Extremely inappropriate and out of bounds to yell in front of the entire store. Legally: you can ask if the animal is a service animal, and what tasks it's trained to perform. You cannot ask what is WRONG with the human. But this employee did, and when we calmly tried to inform her she cannot ask what makes a person disabled, and calm the situation down she became even more aggressive, hands waving and pointing, and screaming at us to get out. I told her we frequently shop here with our service animals, but She snapped back before I could finish "I DONT CARE ...LEAVE!!!" She also took personal possession of the store saying "this is my store, get out of my store" which we thought was also so ridiculous and entitled. This was just the most over the top, vile, entitled, and rude reaction I've ever experienced in retail in YEARS. I was extremely taken back by how this woman treated us, asked my husband what is WRONG with him, and how loudly she felt the need to scream at us from the first register to the front door. It's what? Maybe 4 ft of distance? It was so over the top and unprofessional. Why not get a manager and have them take it up with us? I spoke to Juan the manager and he confirmed the employee was not a manager and had not received any ADA TRAINING. (We already figured that) Queen creek is amazing, hospitable, pet friendly, friendly in general, but this goodwill has employees that are completely out of line and unprofessional. It's not worth the hassle to shop here. we were so put off by the experience we will never come back. This goodwill doesnt respect customers and definitely not young veterans. Many good experiences shopping here, many good employees but one bad apple can ruin the bunch. I hope this employee is removed from the sales floor indefinitely. She lacks the compassion, courtesy, and professionalism to serve others in a public space. Also GOODWILL: if you want to enforce NO ANIMALS...the decal is sooo very tiny and off to the left hand side of the door. Maybe if you have bigger lettering and centered on the entrance people will be better informed of your policies. Just a thought. Or you can just have your employees verbally harass customers and tell them to leave. You are opening yourself to discrimination lawsuits. All for what? The power trip and poor judgement of an angry and uninformed employee?

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    1 month ago

    Kind and helpful staff. Two people greeted at the door and helped unload many bins and boxes. No wait and fast service.

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    4 months ago

    They have good deals and you get 25% off for seniors on Tuesdays ..I highly recommend it.

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    Ask the Community - Goodwill

    Am interested in any woman clothing or shoes accessories ?u guys don't find need in . Like ripped, damaged. Or for what ever reason . Interested?

    I don't understand your question. Are you saying you are interested in any women's clothing or accessories? If you are, Goodwill probably has what you are looking for.

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    Review Highlights - Goodwill

    Instead of the jewelry just being tossed into a basket like some places, they have a black stand displaying everything hanging up, so you can see all of it at a glance.

    Mentioned in 2 reviews

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    Midwest Food Bank

    Midwest Food Bank

    (17 reviews)

    I enjoy volunteering whenever I can. I had signed up to do some volunteer work with a team in…read moreanother country. But before heading out on our trip, we decided to come here first to do some team building so that we could get to know each other. Midwest Food Bank is a faith-based organization. Their mission is to alleviate hunger and malnutrition locally and throughout the world and provide disaster relief. It is a great place for groups, families and individuals to come and volunteer at. Sign up is easy and they have daily shifts available to help pack and organize food boxes in their warehouse. They make it simple to find a shift that works best for your schedule. When you arrive and check in, Midwest Food Bank shows a video about the organization and explains how food will be packaged. Volunteers are then assigned to different stations. Because you are working with food, hand washing is required and so is wearing a hair net (they provide them). The staff here at Midwest Food Bank is great and they making volunteering fun. It is a great place to bring your kids too! Midwest Food Bank currently distributes nearly $40 million worth of food to over 2,200 non-profit organizations each month.

    I recently visited your establishment for food, and while the overall experience was satisfactory,…read moreI encountered an issue upon returning my cart. I requested three complimentary chips, explaining that I had several children with me. The employee, who appeared to be around 63 years old, denied my request, stating that only one chip was permitted per customer and exhibiting a grumpy, angry, and unpleasant demeanor. This interaction occurred at approximately 10:30 AM.I saw a couple of people in front of me get 3 and 4 chips from him. It's not right for him to make the difference.

    House of Refuge

    House of Refuge

    (18 reviews)

    If you are a family with a child who has special needs, please be extremely cautious before using…read moreHouse of Refuge. I had lived there since June 2025 with zero issues, but everything changed the moment my son needed medical help. On 9/24/25, I informed them that my 14-year-old autistic son had been admitted to an inpatient psychiatric facility for suicidal ideations. Only two days later, on 9/26/25, staff member Sofia Spanarkel contacted me demanding that I sign over his private medical records. House of Refuge is not a medical or psychiatric facility and is not covered under HIPAA, so I asked for their specific concerns in writing. They never responded. Instead, without warning, I was issued a 30-day notice to vacate on 10/3/25. After months of having no issues, the timing makes the motive impossible to ignore. It felt like direct retaliation for refusing to hand over my child's sensitive medical information. When I submitted a formal complaint to the director, Kayla Kolar, I was not met with any explanation or concern--instead, I received an email stating that all communication must go through their lawyer. For a place that claims to support families in crisis, this response was deeply unsettling. Families dealing with medical emergencies deserve compassion and support, not intimidation or displacement. No parent should ever feel punished for protecting their child's privacy. Based on my experience, I strongly warn other families to think twice before relying on House of Refuge.

    When you first get into the program you're assigned a case manager. They help with resources and…read morehandle your monthly housing inspections. I stayed here a couple of months, as the months went on case manager jeannie started asking questions that were very personal and uncomfortable. She was very unprofessional. It started to be awkward because she asked uncomfortable questions...so she scheduled over the phone meetings... There were a couple misunderstandings on her behalf. When they come into your home they're supposed to open cabinets and simply look for damage, or drugs and alcohol. (Luckily for me I don't drink or use drugs.) During a monthly inspection, Elasah went into my closet and touched my belongings...opening my brown paper bag with hair dye from sallys. (I'm assuming she thought she could find something in there lol) she continued going through my stuff...I have it on camera. Extremely unprofessional. CEO needs to reevaluate the case managers. They should have residents take surveys about their case managers so you can have some real input. Leasing Manager kim was SUPER helpful! Everyone at the donation center is nice and helpful, they're good people in there!

    Goodwill - thrift_stores - Updated May 2026

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