Larger working lady with curly hair was very unkind and made my overall experience unpleasant

Bigger lady with curly hair had terrible customer service. All other staff were great

I've been shopping at good will for years. I brought a damaged item to the front and asked for a discount. Gilbert, who said he is a supervisor was very rude and short with me. I went to the donation center and came back with a coupon and tried to purchase the item again. When Gilbert saw my coupon he threatened to call the cops. Gilbert has a horrible attitude. read more

Goodwill Retail Store and Donation Center - The coupon Gilbert would not accept - Thrift Stores Near Me - Anchorage, Alaska

First time shopping here and just wanted to drop in to see what they had. I went thru every aisle and before I knew it my cart was full! The cashier that checked me out was super friendly and even wrapped my coffee mug & porcelain planter! Thanks Halo! Well done. I will return with the next paycheck!! lol read more

Goodwill Retail Store and Donation Center - My coffee mug with my initial "A" & a baseball planter for my plant my mom gave me for my apt - Thrift Stores Near Me - Anchorage, Alaska

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I know I wrote a review for this once and somehow it disappeared- annoying! Anyway.... Love this location. Very well organized and TONS of merchandise and commercial salvage. Housewares has a lot of interesting items that other 2nd hand shops in town don't have very much of. I am inclined to think some of their clothing items are being barged in from the lower 48 because there is so much stuff you just don't see here in Alaska. They have a nice DVD and VHS and book section as well. They also always do a seasonal section for the holidays. My one complaint is that like all the other 2nd hand shops in town, sometimes their items are more expensive than their are new at their original stores such as Walmart since their use a flat rate fee schedule. read more

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Really a hit or miss. Even if I didn't find anything, I still had a good time. I took out the two stars for two reasons. 1. You may want to check what's in the box. I noticed quite a lot of empty boxes. Stolen? For example, I was looking at a box of cellphone case that had the right size. But when I opened it, it was empty. 2. Also, you may want to check if the electronics are working. I bought a VR set and took it home. It turned out that the batteries inside were corroded and covered with battery acid. I took it back to Goodwill. I don't remember the cashier's name but he had cold sores all over his face. I politely asked him for credit or exchange. He was adamant about it and he quickly pulled the batteries out. And gave the VR back to me. I mean really?! It was still rusty and corroded inside. I don't want to clean it up and hope it works. Goodwill earns billions of dollars thru donations and they won't refund $10? Oh, one more thing, many of the things that they sell aren't really cheap. I can buy it cheaper online and it would be new. read more

I find it fun to go look for thrift store treasures. Most stores are dimly lit, dirt, disorganized. But this location is one of my favorite stores in Anchorage. Not only is it huge, and bright, it's clean, well organized snd the staff is always super nice. Every time I pass an employee they say hello. The only reason I give one less star is because their pricing can be really odd. Two dents all items can have very different prices. Others seem priced higher than retail. But I do love that they get brand new close outs from Target. You never know what you'll find. read more

I've been shopping at this store for a long while now. It's so fun because you never know what treasures you might find. A couple of days ago I was there (close to closing) & I inadvertently left my credit card in the card reader or I dropped it or whatever. The very next day I called the store to see if it was there & it was! I'm so grateful to the employees here for keeping it safe for me until I had the chance to pick it up. Not sure who found it but whomever it was made my day! read more

This store is a weekly destination for me on Mondays or Tuesdays to see if any new arrivals came in on vinyl. This Goodwill on the south side of Anchorage is located in the shopping center hub off of Dimond and Old Seward next to Duluth Trading Co. and the Texas Roadhouse opposite the Dimond Center. The retail floor is organized and the employees are friendly whenever I stop in. The selection of vinyl is minimal which is a surprise since this is the larger of the two locations here in town. When this store opened over a year ago, there was an entire shelf section full of vinyl in the media area. As the months have gone by, the records have been dwindling progressively to the point where they only occupy two small shelves. This is puzzling since the midtown location has had new arrivals weekly and new ones show up every two or three weeks here. There are good finds every now and then, but I've been leaving without buying frequently due to the poor selection and deteriorated condition of the records in stock. Hopefully, this slow trend will change soon and more will come in towards summer. read more

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Drop off was easy. Drive to the back and there is someone there to help unload out of the snow or rain.

As much as I want to love goodwill, I just can't bring myself to get over a three star rating. The store itself is large and spacious enough, though some aisles seem much more cramped together than others and can be hard to navigate, especially with a cart. This goodwill seems to be the "nice" one, as they receive tons and tons of write offs from Target stores, while the other location doesn't seem to at all. Sometimes this is great- you'll find something new from target at goodwill prices. Other times this means the entire home section is comprised entirely of one object that target had 300 of. The rest of the stock is very hit or miss, but that's to be expected when the inventory is all donated. I do wish they would inspect donations better- the amount of clothing I have seen on racks with huge stains and holes, and the amount of hair products still caked with hair and dead skin are a bit concerning. Some of the pricing is also a bit mind boggling- some items seem very fairly priced for a thrift store, and others you would be better off buying brand new. I want to love this location but I just can't bring myself to do so. read more

IMO this is the best thrift store in Anchorage. It gets a better rating since it's a true non-profit. Large store with lots of different items. Recently I've noticed that they price items higher thinking that they will sell at the higher price. You just have to wait and eventually the item will be half, or even 3/4 price off. Just like all thrift stores sometimes you can really find a treasure. I find that this store is the best for craft items--material, thread, ribbon. Also, large selection of clothing for men. Be sure to ask for the senior discount which is available every day. read more

My husband and I for more than two years we always choose goodwill for our donations. for the good service it presents, but I was very disappointed in the situation that happened to me. On Saturday May 20, my husband by mistake donated a bag with all my sweaters and jackets (since we are moving), 20 minutes after realizing it, we went to Goodwill and they told us that due to issues that they had already closed so was nothing the store could do, but if it was okay, they could fill out an application for them to look for the bag and they would call us. On Sunday, May 21, I told my husband to go and ask because many of the sweaters in that bag were memories from my mom who passed away a few years ago. but how the manager's response said that "you had to wait for our call". The next day I went back and asked them if they could look since they were important and I only received indifference and just "we called you". I asked how long they thought they were putting the clothes in and they said a couple of days, I went again on Wednesday May 24 but I didn't see anything, but today Friday May 26 the first thing I saw was two of the sweaters that were in that bag. my impotence made me ask that for goodwill we are only an income of money, but nothing more. The manager who attended me today was cordial but I know he's not going to do anything because I already know they were sold. really I just want tell you this because I want goodwill alaska to do something for these cases everyone makes mistakes. read more

Goodwill Retail Store and Donation Center - Thrift Stores Near Me - Anchorage, Alaska

Purchased a ac/dc converter that turned out to be defective, did not put out the correct voltage. They refused to exchange it or do any sort of return. Terrible customer service. read more

Really disappointed. USED electronics and furniture are EXPENSIVE (not all but most) . I tried being reasonable and asked if they could lower the price but was denied. You're better off at the Salvation Army, Value Village, or Local Garage Sale. read more

I like Goodwill, and the location in Midtown is bomb, but I realized that I liked that location because of the colored tag reduced pricing. This place just opened and will start that option in another month after the fervor dies down, but until then I've been really disappointed in the prices. This is used stuff and cookware. I was really surprised to see a skirt for $26 (maybe it was name brand? I don't know), rain boots from target for $33 (target online price said $29), expensive cookware, and the list goes on. Price gouging at a thrift store... Well, I'll come back in a month to see if there are more options, but the grump in me wonders if I will even bother. I do like the location and the service so I could come again. read more

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No colored tag sales even though I recognized the majority of the clothing came from their other store and had been at that store for months. The Target towels for sale were marked higher than the Target clearance prices. Also the same exact towels were marked anywhere from 14.99-7.99. No consistency. I did find a deal on Pantene shampoo (big bottles) with attached full size hairspray for 0.99 new from Target. They all sold out same day. I also got a guinea pig cage for 9.99. They have tons of DVDs at this store. The other store has better clothes & shoes. read more

I always find good deals at Goodwill! It's a large store, good selection, and mostly clean. I've had positive encounters with the staff, friendly and helpful. But I can tell their prices are creeping up, which I don't like. read more