Excellently crafted alterations. I highly recommend Emily for any alterations you might have.read more

Emily was fantastic! I came to her for some alterations to my wedding dress and it fits perfectly…read more It was a fast process so that I had my wedding dress well in advance. She was great to work with and the location is pretty easy to get to.

Best best best! Best place to go for any theater, theme party! I love this place! I can't get…read moreenough! Their hours are limited, and they're only open on the weekends... I've always been satisfied an excellent customer service!

Had such a sad experience today, and am still shaken up…read more This is a longer review, but with respect to the other associate, I want to make sure I'm clear with where the issues originated. We rented some beautiful pieces for our show this month, and Marianne was amazing in getting everything set up and ready for us. When returning most of the items, I made the mistake of returning a shirt to the wrong location, so I had to come back the next week to complete everything. I was ready to pay an extension fee, but she was kind and allowed for that margin. We had a dress and lace-up shirt to bring back as well. My mother dropped off the dress first, and was told sternly by Nancy there would be a $40 damage fee. I wasn't sure what that was for, so when I stopped by to drop off the lace up shirt, I asked. I have a new costume team, so if mistakes were made, I want to make sure they know where they must improve. I have no problem paying the fee- prices here are very fair- but something happened after I asked what the fee was for. Nancy stormed away without speaking a minute, planted at another counter, and then proceeded to tear into me, loud enough for the room full of customers to hear, and potentially even the adjacent room. I think she somehow concluded I was trying to get out of a fee, which upset her. Despite me trying to communicate that wasn't the case, not only did she stop listening but she threw insults. A few of Nancy's choice sentences: "You are so snooty" "Your energy is killing me" "Has anyone ever told you that before? It's true" "You sound so snippy" "Everything you say is so passive aggressive" -I replied I was being genuine, she said, "I don't believe you." "I have been doing this for 40 years so if there's an issue I know it's not me." "Blip blip blip blip" (mimicking me talking and cutting me off for asking where to drop off the final shirt this week) Even if I was trying to negotiate damages, you still shouldn't use public shaming as a tactic. The customer is not always right, but I do believe that standards of mutual respect should be held in all interactions. Marianne was kind, professional, helpful, and honestly made the magic of clothing and performance come alive for me and my cast that came with me. Nancy was hostile, insulting, aggressive, and never even created space for response. I do have the interaction recorded, so all details can be corroborated. I'm not the person to post it (public shaming is not my method) but I'm happy to share the recording with the owners for reflection. I do hope moving forward that a space where artists can create that much magic together can also be a space of safety, gentleness, and mutual respect.

The staff are very helpful and friendly. There are so many treasures that you need a couple of…read morehours to just explore. I have found gorgeous outfits as well as shoes and diamond in the rough jewelry. I definitely recommend this lovely place and lovely people.

This is a well organized thrift store. The clothes are clean and the store is laid out well. The…read moreemployees are very friendly and helpful. They have clothes and some furniture and books and kitchen stuff and Knick knacks. Definitely a great place to come to and see what treasures you find. I love that all of the money they earn goes to a great mission.

Absolutely a gem. And yes you can find some deals if you look hard enough. I found a cool chair for…read moreThree hundred and ninety nine dollars, but it was comfy. Quick google on the label and a 2k chair went home with me.

This was my first time inside an antique store - or antique mall. Although I didn't make a…read morepurchase, it was interesting seeing all the different things you can possibly buy at JW Riley's Emporium. There are a lot of dolls. Many that freaked me out, haha. But there were other neat things, too, like teacups, fabrics, figurines, etc. There's a lot to look at inside if you have the time to peruse the various set-ups. This is right across the street from the Lincoln Square Pancake House in Greenfield.

We love visiting this hidden flea market. Even if we don't find what we need I always walk away…read morewith the cheap candy. Full sized candy bars for 50 cents and other candies and snacks for less than a dollar. Love visiting to see what random things people have made, or what vintage furniture is available. A great place for finding pieces worth displaying or including in a craft project. We stop by every month or so to see what's new. Check them out when you are in the area.

Try to understand customer service and how to take customer feedback…read more We were surprised to see DVD's for $1 and Blu Ray's for $3, but VHS tapes were $5!! I said to the lady behind the counter that not many people would pay $5 for VHS tapes and she responded with "Yeah, well we sell them at that price every day." I said, "You don't have to argue with me" and we left! Goodwill and other Flea Markets average $1 for VHS tapes, including brand new and sealed.

So big, great selection and prices! With 1970's music playing overhead, loved that!…read more We purchased a nice haul! Highly recommend!

I have been a customer of this store since it opened . From…read morea patron s experience I give them a 5 star rating in every aspect . I hope management appreciates what great employees they have !

Ugh. I went in here to see if someone could tell me a little more about my vintage engagement ring,…read moreand all I got was a gang of grief from the lady behind the counter, who concluded that it probably wasn't vintage and that I had likely been scammed. Then she proceeded to rub it in my face by getting out a catalogue and showing me that it carried similar settings to the one mine has. She was incredibly rude from the time I walked in until the time I left. When I went to Silver Old and Gold in Nashville and found out from a PROFESSIONAL that it WAS a vintage ring after all, I wanted to go back into Underwood's and be like HEY LADY YOU WERE WRONG. But I didn't. Seriously, though... I really don't get what she was trying to prove by being argumentative and dismissive to someone who just had a question about a piece of jewelry, but all it earned her business was a bad review on Yelp. Congratulations.

I have been to several thrift stores especially in California. I have experience to compare this…read morevisit with. I would say it is an over priced thrift store for most items especially when there are small stains. Many of the clothes do not look very clean. The service was ok nothing to brag about. Most likely I will not return. I suggest everyone decide for themself.

I have been a Consignor and Customer since the very beginning. You will not be disappointed…read morewhether Consigning or Shopping.

Very nice antique shop. Lots to look at on the first level and upstairs. Decent prices on stuff…read more Totally worth a stop if in the area.

Was fun to shop here. Staff VERY NICE and HELPFUL, even calling a vendor to ask her about a piece…read moreI wanted to bu and texting me the answer later that evening.