What a great experience: I finally found a place I can trust that cares about perfection in the…read morework done to my vehicle (I actually got to watch them work and communicate with each other during tasks and I was impressed), that cares about true customer satisfaction and relationship that can lead to lifelong collaborations that make the entire journey of truck modification and "accessorizing" more enjoyable, and that does its best for fair prices... As a fabricator/welder/engineer, I usually do all work myself; Unfortunately, I got hurt before this installation, which, oddly, turned out to be fortunate because, all of the meticulous attention to detail and perfection I always give, I found that and more in the staff at Diversified Off-Road - Upon my first communications with Seth, I could tell this place puts their customer's satisfaction first. Seth and I laid out a plan for the parts I had already ordered, my wife and I dropped off our vehicle and parts the same week to Seth and Kim (Kim is great also), and we got to observe some of the work being done. My wife got to be the first of us to drive the truck, and she had a smile on her face the entire way from Ohio back into Michigan: We are extremely pleased with our experience and the quality of work done - I was just under the truck all day yesterday doing rust prevention with my POR-15 products; I was looking at their work close-up, and, perfect, I couldn't be happier... Installing lifts and all of the other modifications are challenging and the parts cost quite a bit. Diversified Truck-Auto & Off-Road IS the best balance. As a business, I look at the years they have been providing quality work, and we need them to survive and thrive as they provide a livelihood for their staff, and they help to build our community; so when they are looking at the balance of work, they are doing their best on pricing, timing, and complete satisfaction (I can see that in the future plans we are discussing for Retrax Eq and a Bed-Slide, among other work). I had been inquiring with numerous other shops in the area and was planning to go to Integrity in Oklahoma believe it or not, until I found this shop so much closer to home. Diversified satisfied every single detail and desire I had for my installation.

Took my vehicle in and bill was 500+ dollars more than quoted ..No transmission problems when i…read moretook it in and there was one leaving ,never again,fool me once

They were a blessing in a hard time. I was stranded on the road and had to tow to the closest spot…read more They worked with me over the phone to get the car back in commission and we could come back for it. I would highly recommend them. They were honest and understanding!! Wish we lived closer so we could use them all the time.

Gave these folks a try as they're close to home and look like they service a wide variety of…read morevehicles. Had set of rear disc brakes installed, and car was ready when they said it would be and price was exactly as estimated. Hourly rate for any repair shop seems high, but these folks are slightly below average in price and 30-40% below dealer rates. Work appears to be done to a high standard - took off a wheel to check it out - happy to find wheel lugs torqued properly!

Horrible Customer service at their front desk, inability to fix a TPMS unit that was working before…read morethey installed a new tire, inability to reach anybody in their Corporate Customer Service department (disconnected multiple times before I talked to anybody, left my number for a call back - never received a call back, v-mail was full. Yeah, I would never recommend this place. And what Tire Service company would be unable to replace a TPMS unit ? Really ?

This shop is a scam. Purchased tires here 9 months ago. 60000 mile tire is worn out and junk…read more Say the vehicle had nothing wrong with it but it's not the tires. Offered to prorate the tires. The quote came out to 551. Same tire across the street with "prorate" is 558. Cannot do alignments but charge for them. Place is a dump and shop smelled like weed. Called customer service 1800 number and was talked all over and belittled. Threatened she would have any review I gave taking down.

We needed new tires for our 5 year old Hyundai. Every aspect of service was provided for us in a…read moreprofessional manner. The shop was clean and tidy and my husband was well informed of the definite need for tires and not only offered the best deal for the tires and alignment as well as offering the option of getting another opinion someplace else! Highly recommend them and moving forward, B&L will be our go to for all our car needs!

Had a flat tire on my work truck, called and talked to Joe. He got me right in and got the tire…read morefixed within an hour. I also got a lug nut stuck in my socket and brought it in and Joe got it out for me. Joe is very friendly and helpful. You have a great guy to be the person you walk in and deal with. I will be dealing with your company for anymore issues I have. Thanks again Joe.

Excellent. We were so pleased with Jackson Automotive. Honesty, rings true. In addition, the…read moreowners thoughtfulness and sincerity about what was mechanically not sound with our car, his methods of fixing it, and his professional demeanor. This is our new garage!

Thanks so much for squeezing us in. We were in our way thru Toledo and had our AC go out on a super…read morehot day. We called on the off chance there might be openings for a walk in. Mot only did you get us in and out in like 30 min , but everyone was super friendly and polite and the cost was super reasonable. Really really appreciate the help!

Joel goes above and beyond not only in his work but his professionalism and customer service as…read morewell! Needed an alternator replaced in my son's vehicle and Joel made it an easy and seamless transition from battery problems to back on the road. And I mean lightning fast! Attentive and prompt is the best way to describe his communication. The little details and commitment to his craft matter as well considering he went out of his way on a Sunday to come back to replace a bad fuse that he discovered as a minor issue as well! Highly grateful and satisfied customers over here! Definitely recommend!

Best customer service I've ever had at an establishment that services automobiles. They tell you…read morehonestly what is wrong and how much it's going to be up front. They do. It try to upscale you on things you do not not right now. They will let you know or make recommendations on things that might be an issue in the future. Mike and his team do an outstanding job and go above and beyond for their customers.

Damage last night, called this morning, fixed before close. I know that's not always possible, but…read moreI'm extremely happy! Friendly, fast, and reasonably priced. Will use again and will recommend!

30 below zero and car wouldn't start. Needed a tow. When they towed it to the shop and took it off…read morethe truck, the car started right up. They suggested that spark plugs may be a bit old and should be replaced. Sure. Spark plugs are @ $5 each and quick installation. Why not... Go ahead. NEVER ASSUME you will be treated fairly -- our costly mistake. --- Schaad's charged $23.71 for each of the FOUR spark plugs that could be baught at auto store for less than $10. Total for four = $94.84 Then they charged $125.00 to put the four spark plugs in. ----- Cost of the Tow was $65 ----- They broke the gas latch in the process of all of this. They ordered the part, we brought the car back and they fix it for free. They were very friendly and I was hoping to use them in the future for other vehicles. Instead, I've told my six sisters, their husbands and my two brothers about the $23.71 spark plugs. There are 18 nephew and nieces + spouses over the age of 25 that live in the area also. That is just my side of the family. We make it a point to share our experiences good or bad. Places to go to and use and those places to avoid and tell others to avoid. I don't mind anyone making money/a living. I even pay a bit extra for family owned and local businesses. But I will warn anyone and everyone to avoid those who take advantage (i.e., $23.71 for a single spark plug to go on an old, cheap car). Those are the places you AVOID. ---------- You Have Been Warned ---------- 1 Star for Towing in less than 30 minutes 1 Star for Quick phone response and friendliness

Josh and Joe always take great care of my cars. These guys are always a huge help. They find the…read moreproblem and get it fixed quickly and correctly every time. I don't trust my vehicles to anyone else. I recently brought in a used car I was looking to purchase and they inspected it bumper to bumper saving me potentially thousands in unwanted repair costs. Bottom line - they do great work at a great price.