Charged 100 dollars for a quote, was never told about a charge for this before I dropped it off…read more Ladies in the office were extremely rude when I told them I was never told about a charge for a quote. I was told, " time is money"! Terrible place!!!!!

I am from out of town and my starter went out and was stuck without a vehicle. I called Bear's…read moreAutomotive and spoke with Jesse and asked if they could fit me in that day. She informed that they were swamped and booking for the following week but told me to wait a few minutes and she would see what she could do. Long story short, she got me in despite a few hiccups with getting the truck there due to where it was, and my truck was done by the end of the day. They could have said they were to busy, which they were and told me to try elsewhere, but she did everything she could and made it happen. So big shout out to Jesse and Bear's automotive for hooking me up! You have my business as long as I'm in town! Thanks again!

AAA was called and Marcus came and put air in all the tires of our 1989 station wagon. He also…read morechecked for tire rot, very friendly and courteous.

Just was towed from Toledo to Adrian by Ryan and he was such a cool guy. Definitely recommend them…read morefor towing. Their equipment is top notch.

I cannot say enough good things about Walt's Auto Repair & Towing in Sandusky. From the moment I…read morecontacted them, I was treated with honesty, professionalism, and genuine kindness. It's becoming increasingly rare to find a repair shop that takes the time to listen, explain things clearly, and truly put the customer first. Walt and his team are knowledgeable, responsive, and clearly take pride in their work. What impressed me most was their integrity and willingness to help rather than simply sell services. They made what could have been a stressful situation incredibly easy and straightforward. Definitely less expensive than I thought it would be. If you're looking for a trustworthy local repair shop that values its customers and stands behind its work, I highly recommend Walt's Auto Repair & Towing. Sandusky is fortunate to have a business like this in the community. Thank you, Walt and team, for the outstanding service!

Full disclosure - I think the problem started when he confused me with my sister-in-law, who's name…read moreis also Tiffany LaCourse. She's had some issues with him recently and I don't think he realizes we are two different people. That having been said - my son was in an accident last month (June 7th 2025) and Walt's Towing ended up towing his car. When I picked my son up from the scene, they weren't sure what tow company would take the car, so the sheriff gave me his card with the report number on it and said the tow company would get in touch with me. No one ever called me, and I was completely slammed between work, my boys' baseball schedules, my mom's doctors appointments, and everything else going on. I talked to my insurance company (State Farm) immediately after the accident, filed a claim, and they said they would make sure the car was at a facility that didn't charge storage and if it wasn't - they'd have it moved somewhere that wouldn't charge for storage. I assumed since I never heard anything more from my insurance or the towing company - that there was nothing to worry about. Weeks after the accident - on Friday, June 21 2025 - Walt and his girlfriend showed up at my house at close to 8pm when my husband and I were in Ashland at a baseball tournament and he scared my elderly mom and my 9 year old son. He gave my mom a copy of the police report with a POST IT NOTE attached with a price of $1,398.13 handwritten on it (see attached photo) and said he needs to be paid ASAP and I need to get my car. That is NOT an invoice - let alone itemized. I still to this day have not received an invoice. I called the police on him that night and made a report. I've tried to reach him and so has my cousin Richard (who tows vehicles) numerous times to get the car - so the storage fees would stop - and he hasn't answered or reached back out to either of us. Now this weekend - July 19 2025 - I got served with small claims court papers. He's taking me to court for almost $2400! And he still has my son's car and has still has never returned any calls to this day! I fully intend to file with the BBB, Ohio Secretary of State, ODOT, and any other authority I can to have this remedied.

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

Had a full synthetic oil change with tire rotation and a complete inspection of the vehicle…read more $105.00 includes the two extra quarts of oil and found no issues with the truck. This will be my go to garage for my truck.

They repaired my Jeep frame. It was easy to schedule and they were very timely and quick to respond…read moreto all my questions. I also had them put on new tires. It drives like new! Thank you Forrest's Garag

These are guys are AMAZING!! After several failed attempts with other tow trucks companies, Madison…read morethankfully had the expertise & equipment strong enough to tow our motorhome. Although we kept them after hours, they went out of their way to diagnose the problem and had it fixed as soon as the part got there the next morning! They were literally our good Samaritans on that long road trip & we're not sure what we would have done without them!! THANK YOU MADISON!!!

On Oct 20th I was left in a real bad spot. With the help of Chad and Caine they went above and…read morebeyond their job responsibilities and I will thank them forever for it.

I had my car serviced at J&T Auto of BG and it was a great experience!…read more Everyone was nice and the service was great! I would highly recommend to anyone looking for an Auto Shop!

I was in a pinch, 400 miles from home, and desperate for a quick repair to get me back on the road…read more- called a bunch of shops around Bowling Green but no one could get me in the same day. I finally just dropped in on BG. They were busy, but squeezed me in to get me back on the road. It was a lifesaver, and at a fair price. Thanks BG!!

Very professional and reasonable with prices. Tow truck driver was impressive with his ability to…read moreget my car out of a tight parking lot!