I went into Randall's a few days ago after calling to see if they had any availability to look at…read moremy car, eventually they did. Although I did not get any services at this shop they were honest with me about what they could and couldn't do, they did give me some recommendations of what to do and where to start and some estimates if I didn't to go with them. They also gave me a note for my employer in regards to the condition of my car! They seem like a very reputable place, if I need services in the future that they can accommodate I would definitely consider going to their shop. The workers were very pleasant, knowledgeable and didn't make me feel awkward in any way! They were very transparent and nice and that's really hard to find in a mechanic shop nowadays ESPECIALLY as a woman so I thank them for their kindness, straight-forward advice and pleasantries.

I was lucky. The…read morefirst time I needed an inspection (South Carolina transplant here), I didn't really know where to go. So I old-school yellow pages'd it and found Randall's. I have returned to Randall's now for nearly 15 years because I have never had a bad customer experience there. The staff is beyond knowledgeable and are so honest with you. They're a business for sure but they never try to upsell or overcharge you. I've compared their prices for years, and they have remained competitive. So everything else is gravy, and it's a lot. I trust Randall's for every single service and maintenance need for every vehicle I've owned in NC (1 sedan and 2 SUVs). And if they ever run into something they can't fix or believe you should bounce to another spot for a fix, they honestly tell you and reco great places. Randall's gets you back on the road without breaking your bank. 10/10. Can't reco enough.

Great communication, fair prices, and honest about issues. I've taken my car here twice and both…read moretimes they've done a great job. The first story doesn't make me look great, but I'll tell it like it happened. Story one: The first time I took my car there, my car was having chronic issues with the battery dying (in spite of AAA giving me a perfect battery check multiple times). A pseudo-mechanic friend messed around with it on the weekend, but concluded that my vehicle needed professional help. I dropped off my car on a busy weekday morning without an appointment. They were absolutely packed, but were willing to take my vehicle and try to diagnose the issue. They ran diagnostics and tested it in different ways over the course of a couple days, but weren't able to find any issues. My leading hypothesis is that my friend must have knocked something loose back into place. In any event, when I picked up the car, all they charged me for was the oil change. They could have EASILY charged me a ton for all the trouble my non-broken car gave them, but took the honest and transparent route. My car worked just find after I got it. Story two: During my first trip to Beroth, they identified that I had brake issues. My brakes should have still been under warranty under NTB and I told them I was going to try to see if the warranty would pay for it. I took my vehicle to NTB and they tried to charge me an exorbitant sum to replace damage due to a "failed part" (that I they installed.. that was under warranty...). In any event, I took my car into Beroth and they took care of my problem. They were able to charge me half of what NTB wanted to charge me, and did slightly less work (since some of what NTB recommended wasn't necessary). My brakes have been much better since the work they did. Overall, I'd recommend Beroth based on the two times they serviced my car. They had every opportunity to price gouge me, and they didn't. They were personable and took good care of my vehicle.

Got an alignment in July, both front tires have both since worn on the inside to the wire. Less…read morethan 12k miles. Took vehicle today to ask about reimbursement for front tires at the very least. All I got was a "we wouldn't let a vehicle leave like that you must of ran over something".

Overpriced and a waste of time!…read more Waited two days while my vehicle sat in their parking lot waiting for them to inspect an engine light. When I dropped off my vehicle the morning of the first day the associate at the front desk told me it would only be a few hours. After that time passed and I hadn't gotten any update I decided to call to see what the issue was. I was met with a rude response by Doug that this wait time was normal, that I shouldn't bother them if they haven't text/called, and that I should call back before closing if my vehicle still has not been seen. Doug gave me no time frame to how long it would take. So eventually it got close to closing when I called again and decided to leave my vehicle overnight to get it seen quicker. It wasn't. They finally inspected it late in the afternoon on the second day where they found a faulty catalytic converter. Doug quoted me $3000 with the OEM part and $2500 for the "cheaper" aftermarket part. It was outrageously high and not worth the service wait time. I quickly talked with another mechanic I trusted who quoted me a little under $1000 for the repair while being very helpful and nice. I am going to take my business elsewhere after this experience. While some staff are very helpful and nice the experience with Doug was one of the worst I have had. Even the diagnostic fee of $107 wasn't discounted for an extremely long inconvenience. Don't go to this auto shop unless you enjoy wasting days/weeks for service that amounts to expensive price gouging for your wallet.

Arrived 5/30 in afternoon and was told to busy to be seen that day however was told I could make an…read moreappointment for Saturday at 2pm so I take it show up 10 mins before 2 only to be told that they are too busy! So if a place that views appointments as suggestions and takes pride in wasting customers time then this place is for you

i came in literally.totally unexpectedly realizing i desperately needed 2 new tires…read more i 1st encountered a remarkable kind young lady she directed me to a gentleman who was equally amazing 8.17.26 i had No idea who they were nor their positions after retrieving my car and the service ------i found out they were the mgr --james mcnulty and his magnificent assistant who greeted me first(i thought her name was on receipt} to whom it may concern------please laud them they do you proud cheers--- kellie melinda

I called to make an appointment, chose this place because I've been here a few times before. When…read moremaking the appointment the lady asked me if I'd like to add an oil change for $57.99. I repeated "An oil change for $57.99?" And she said "Yes." So I did it. When I went to pay, they charged me $119.53. It was ten dollars more, but after complaining they took off $10. That's a dirty way of doing business. Even the guy that works the front desk said that's how they do it and it's wrong. There are so many other places around, I'll never come back to this place.

This place gets a 10/10 for services rendered and SPEED! Went to get a regular inspection and was…read morein/out 20 minutes. Went mid-morning during the week, for reference. Super transparent pricing and excellent customer service--you can't beat that.

Great guys to work with. Service is fast. Communication is great! Looks like half of Kernersville…read moregets work done here! Went back to get tires rotated. They were able to get me in and out with not much of a wait! Fair pricing for new tires. Definitely recommended!

My mother's check engine light came on with a code related to the catalytic converter. They gave…read moreme a very reasonable estimate compared to other places I checked. I delivered her car early in the them morning and received a call back just after noon that the work was complete. The price came in less than the quote! Everyone at this shop was friendly and answered all my questions. Wonderful service experience! Definately will go back in the future.

My family has been going to conrads since the early 2000's. They have always been nothing but…read moresincere, genuine and kind. This is one of my favorite shops, and even though I may not live as close anymore. I still would bring my car here with no hesitation. I've even had my car towed 90+ miles to get it here over another random shop. They are a little lite on the counter which runs into some communication lapse occasionally but I want my car worked on well, not quick and rushed. They have never hesitated to bring out the malfunctioning part and walk me through how it failed in the system. They are also are never afraid to tell me I have a couple more miles to roll on and to just plan for my next visit. Honest and fair priced mechanics. Having a good mechanic is like a good Dr... vital! Thanks for always taking care of my family and friends! -AK

My usual go-to Firestone seemed busy, but this place was quick on their work. I phoned in the same…read moreday of my visit for a possible flat. They worked me in and took a look. Everything was resolved within a reasonable timeframe and without issues. Overall it's good value if you have the road hazard protection plan.

I needed a headlight bulb installed TODAY! These folks got it done quickly. They were great!…read more Friendly, thorough and quality care. I will be back.

Great experience. I didn't actually get any service here. I came in because another company told me…read moreI needed brakes, they put my truck in the shop looked at the brakes and told me I did not need them. It's hard to find honest people like this. Great job.

terrible service wait time was ridiculous had six people on the clock and only two seemed to be…read moreworking . I'll never bring my vehicle there again . should be called anything but express !!!