Oil change with a request to add one pint Rislone. Refused service on account of the computer indicated 6 qts to fill. My vehicle, my request for specific service was denied. read more

some of the worst service i have ever had!!!!! They do not care about the customers. My sister got her breaks done here awhile back and after we kept hearing this really bad grinding sound. We took it to another car repair shop to only find out they never put the new set on. read more

This place is ridiculous. They did work on my breaks and before we got home we heard a strange sound from the car, a kind of clanging... we took the car back and they checked and said there was nothing wrong. We had other work to do on the car and took it elsewhere where they discovered that when they replaced the brakes they snapped a bolt. We were told there is a fix that would have cost them about $20 and they should have never left it the way they did it was unsafe. Long story short we went to Goodyear and got a refund mailed to us. We had expected them to defend themselves but they didn't and we got the impression they just didn't care at all. We will never go back. A friend just went there this morning to get an oil change and tire rotation, which is supposed to be included. They wouldn't rotate the tires because there are new tires in the front and the back tires are worn, blah blah blah and gave my friend an estimate for tires. The car is in great shape, including the tires, they just don't want to do their jobs and want to make money selling. Don't waste your time and money going to a place like this. They have no problem leaving you in a car that is unsafe just to make a buck. They should be ashamed of themselves. read more

Got Synthetic oil change at Vineland NJ location. They quoted me a price. When job was done they charged me labor and parts and shop supplies. That all should have been included in price quote. I will never go there again. Very dishonest. read more

Purchased 4 new tires for my truck. They told me it would be about an hour and a half. I decided to wait and took a walk to Sears next door to kill some time. When I returned the job was finished, although the manager told me he had to show me something he took me to my truck and showed me a deep scratch on my rim that happened while removing 1 of the tires The Machine accidentally put a large scratch in my rim. They told me they were very sorry and that it was an accident. This can happen sometimes while removing a tire from the rim. They said they would send the rim out to be repaired and put the spare on temporarily . They told me when the rim came back I could check it and if I was not happy with the repair job they would replace the rim with a new one. I was very impressed with their honesty! I wish more businesses were like that. I will follow up on this review when the rim is returned from repair. Also I am very impressed with the Goodyear Silent Armor tires that I purchased. UPDATE :Goodyear called my wheel is back from repair. I inspected the rim... its perfect looks like new. Wheel back on my truck, i am on my way. 2 thumb's up! read more

DO NOT BUY TIRES FROM GOODYEAR IN VINELAND. The Store Manager WILL NOT stand behind his tires. I'm not sure if it's because he's too lazy to make the calls and do the paperwork, or if there is some financial loss to him personally. I had a set of Goodyear Triple Treads rated for 80k that I bought in this store in June of 2015. They were on my wife's car. At about 33k I noticed the tires were FAILING. The tread blocks in the centers as well as on the sides were coming apart. Literally chunks were coming off. These tires were unsafe for my family and potentially anybody else involved if one were to fail. So, I brought the car in for the tires to be inspected, prorated and replaced. A sales associate said he needed to check them and went outside to take a look. He came back in to get help from the STORE Manager, RICHARD DUFRESNE. (see Rich, I didn't spell it wrong) The two of them then went outside to look at the tires. Rich did a quick lap around the car rubbing his hand across the tires, taking a quick look at the front two and almost without stopping came right back inside. After a short conference at the counter I was called over and was informed I had a mechanical failure causing the tread blocks on ALL 4 TIRES TO COME APART. I challenged this assessment and insisted the car be put up and inspected and the alignment checked. Thirty minutes later he came back and now the cause was, "aggressive driving and hard cornering!!" I knew this was nonsense, so I asked him how many mechanical failures he found. He replied none. I asked him how far out of alignment it was, and he said, "it wasn't" He changed his story, because the car checked out and was MECHANICALLY SOUND. Now he's insulting my wife's driving habits to support his ridiculous excuses. When I asked for his name he said it's on the paperwork, which it wasn't. When I told him it wasn't he said sarcastically, "Let me get you my card, "SO YOU DON'T SPELL IT WRONG." Really?! I couldn't believe what I was hearing. So realizing he had ZERO interest in helping me or concern for my family's safety I asked for the number for Goodyears customer service, which he gave me. When I did contact Corporate I spoke with Kim, and she was GREAT. She was very disappointed to hear this behavior was coming from the manager at a CORPORATE STORE. She was very apologetic and scheduled an appointment for another store to inspect the tires while I was on the phone. Clearly, unlike Mr Dufresne she understood the potential liability for Goodyear if one of these tires should fail and somebody to get injured or worse. As it turns out, she sent me to 2 other locations. It was unintentional, there was a mix up in communications with the first Goodyear store. She was expecting them to get me into some new tires on the spot. Anyway, BOTH Goodyear stores declared the tires DEFECTIVE. At this point Kim at Goodyear authorized payment for the tires to be prorated and replaced immediately. Goodyear stood behind their tires, but their lazy, uncaring manager in the Vineland store wouldn't. So, if you expect to have this store stand behind their tires mileage warranties don't, they won't. read more