Lexus referred me to Manpower for a comprehensive claim on my vehicle. I had a hole in the roof…read morealong with several deep dents from a hickory nut tree.. bizarre! Tim and his team went above and beyond when repairing my vehicle. My car came back looking better than when I bought it! Tim takes time to explain process and what he and his team will accomplish with your vehicle. I will definitely be returning to Manpower for any future vehicle needs. :) PS. Manpower also details vehicles! I will be using this service as well!

Tim Tran and the guys at Manpower Collision always do a great job. Tim was able to assist me in…read morehandling the insurance adjusters so that was one less thing I had to worry about. The work was spot on and it was ready when promised. Great work guys !!!

Dan is the man at touring car! I was in a severe time crunch with getting work done to my e46…read morebefore a cross country road trip. Dan had my back and bailed me out!

These guys are awesome. I had an insane quote from a car dealership and was referred to Touring…read moreCar by a neighbor. Not only did they fix my car, but they bent over backwards to make the repair affordable. Family owned and operated, honest, and experts. Highly recommend giving them a try.

I live out of state but needed to take my dad's car for an oil change and inspection. I was able to…read moreschedule an appointment for the next morning. I explained when I came in that we will soon be getting rid of the car, so if anything is wrong with it, I don't want to spend money we couldn't recoup. I was able to wait for the work to be done in a quiet, comfortable waiting room with Wi-Fi. I was told the car was in good shape mechanically and what we could expect to sell it for. I appreciated the honesty and the service. I would recommend East Carolina Auto.

I visited Jerry for the purpose of servicing my vehicle and installing the LED lights that I had…read morepurchased. The installation fee was reasonable; therefore, I decided to proceed with the service. Subsequently, Jerry informed me that the bulbs I had were incorrect. I inquired whether he could obtain the correct bulbs for me. He was able to acquire them from NAPA and quoted a price of $159. I approved this expense, as I had already left my vehicle at his shop for half a day. However, upon researching these LED lights online, I discovered they are available for $90. Initially, I believed I had found a trustworthy mechanic to address my automotive needs; however, I will not return to this establishment in the future. https://www.napaonline.com/en/p/LMPH11NVLED2

Five stars for Mason and the entire service team at Volkswagen of South Charlotte…read more I was overdue for an oil change and was pleasantly surprised that they were able to fit me in with a same-day appointment. That convenience alone earned major points. From the moment I pulled into the service drive, the experience felt organized and professional. The covered, air-conditioned check-in area is a nice touch, and Mason greeted me almost immediately. He was friendly, courteous, and professional throughout the visit. In addition to my oil change, I asked him to check two concerns: my key fob had somehow allowed the doors to lock with the keys inside the vehicle, and the power driver's seat had started making a loud grinding noise whenever I adjusted it. Mason made sure both issues were inspected. While I waited, I settled into one of the nicest dealership lounges I've visited. There were comfortable chairs and tables with plenty of room to work, complimentary bottled water, and an impressive self-service coffee station with specialty drinks, hot chocolate, and lattes. They also offered snacks including BelVita Cinnamon Brown Sugar breakfast biscuits (my favorite), granola bars, cookies, and mints. It made the wait comfortable, and I was able to get work done. The service took a little over an hour, and Mason kept me updated along the way, which I really appreciated. He also honored an oil change coupon I found. Even better, Volkswagen of South Charlotte accepts coupons from other Volkswagen dealerships, which is a great customer-friendly policy. When the inspection was complete, Mason explained everything clearly. The key fob checked out normally, so there wasn't anything to repair. The grinding noise under my driver's seat turned out to be a failing seat frame assembly. The repair estimate was significant, so I decided to leave it alone for now and simply avoid adjusting the seat unless necessary. I appreciated that there was no pressure to authorize the repair--just honest information so I could make an informed decision. As an added bonus, they washed my Tiguan before returning it, and Mason personally walked me back to my vehicle and thanked me for coming in. I choose to have my maintenance performed at the dealership because I like maintaining a complete service history for resale value. Between the dealership records and my Carfax Car Care maintenance log, I know the vehicle's maintenance history is well documented. Overall, this was an excellent service experience. Professional staff, honest communication, a comfortable waiting area, fair pricing with coupons, and quality customer service from start to finish. Thank you, Mason, for making what could have been an ordinary oil change such a pleasant experience. I'll definitely be back.

My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

Always great, honest service . The only issue is just getting an appointment because they stay so…read morebusy!

Editing this as the owner of Clements automotive In Belmont NC said, to my bad review , "we built a…read morereputation on honesty." but if you look at their website, you will see there are many people who are dissatisfied and he did not make good on my air-conditioning job as he stated in another review that he stands behind his work . He just basically said we don't have to worry about this one anymore. Bad attitude . Here's the absolute truth of what happened .. let me also add I am an exemplary citizen. I work as a F/A for American Airlines going on 30 years . A very fair person and do my best to treat everyone with respect and kindness every day. .. Took my Honda accord to get AC working. Blower worked fine but needed charged . When I picked it up, it seemed to still blow warm air but thought it needed a few minutes to get cool so I drove it home in about 4 minutes. Should have went right back but I honestly thought it needed a couple minutes to get cool and I was very close to my house. I parked the car . Then I Drove it THREE days later & it blew complete hot air . I told owner about it and he did nothing for me . (even though he states that they stand behind their work .) He said with an uncaring tone, "They can blow at any time. "Really? Drive the car home in a few minutes while it's already blowing warm air and three days later it doesn't work and it blew??? You think so? I paid several hundred dollars to have this fixed. I asked several people and they said you did something wrong. I asked several people and they said you should've made it right. I still have no air condition.. He messed up and did not take accountability and responsibility . I paid several hundred dollars. I don't even know what this dishonest person did for that much money. He certainly did not change the air cabin filter either.. I'll enclose a pic. I've been so angry. I'm only now posting about it , as I'm not a complainer but he totally ripped me off. I was going to get my oil changed there recently , but it did not sit right with me to go back and give them my business and then this all came to surface again . I could hear my dad in heaven, telling me not to go to that person . I decided to tell the truth online because it's 100% true no matter what he says . People know deep inside when they aren't doing you right . There's no way that air air-conditioning was fixed . He took my money. These people do not treat others fairly. You may get a good experience here and there, but he completely ripped me off and he knows it. Also, another huge thing, he did not lock my car when I left it there & a homeless person was in my car found rooting around on his security cameras. They called me. How horrible. Police were involved. They can't even lock people's cars at night??? His answering machine is very rude as well . He tells you not to keep calling back in a rude, impatient disgusted tone. Call and listen, Although he may change it . They did not do me any service whatsoever and stole my money by not fixing my air-conditioning. Who treats a client this way? I should have been more insistent because I know that I was correct and that he was wrong, but I left because I'm not a fighter, but guess what ??My anger and his disservice finally popped out and I'm tired of it sitting on it . So here is my response now. I got ripped off because he is dishonest and I'm patient and kind. He is dishonest. Sir, you will get yours in the end. Please stand for me and Go to J&J Auto on Beaty Dr. You'll be treated politely, better communication and better price. Everything I wrote is 100% true. If I were in court. I would raise my right hand and put my left hand on the Bible to what I just wrote. ( I just read a review from a few years ago . The owner responded and he said they stand behind everything they do, but he did not stand behind my air-conditioning job so he is a liar as well. ) He truly owes me an air-conditioning job.

I hate to leave a bad review on a local business but unfortunately I have to in this case. I came…read moreto get an oil change and specifically asked if they would check my fluid levels and air pressure and top them off if needed. Oil change came out to be $99 and the front desk worker did confirm they did a full check on my car including fluids and tire pressure. Well, the next day I checked and my tire pressures were low (around 25 PSI when they're supposed to be 32) and my power steering fluid was also very low. I guess they did a good job on the oil change part but not sure what I paid so much for if I ended up having to refill everything else myself.

This is my second time coming to CMD. Bill & the other man that work at the front are amazing. My…read morecar wouldn't start this morning & I took it here to get tested, but was worried I wouldn't have time to fix it because I had to go into work. They immediately got my car in , tested , quoted for a new battery , and are installing all under 20 mins. As a young female it's hard to find a trusting car shop that makes me feel heard and respected. 5 out of 5 stars all day.