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    GoPolar Cryotherapy & Float Spa

    4.8 (18 reviews)
    Closed 9:00 am - 8:00 pm

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    Jen K.

    I actually did NOT have the best experience TWICE with your spa- my very first time and the follow-up with the owner after. For my very first float, the front desk gal did not describe anything to me or give me any type of instruction. I had no idea there was a glow-in-the-dark ball to help ease my nervousness in the tank! At the end of my float, the metal shower rod FELL OFF THE WALL ON TOP OF MY HEAD! I told the gal working after my float and her response was "that usually never happens in THAT room!". I left feeling unresolved and wanted some sort of explanation (and quite frankly an apology)so I left a few voicemails, emailed and even wrote a Yelp review... with zero effort from anyone to resolve the issue. After receiving an robot email weeks later asking me to return, I responded that I'm not motivated to ever return to your facility:( The owner called me immediately, apologized for being away and swore up and down that she was not aware of this experience. She generously offered me a 2nd chance and told me she would follow up with me the following day (since I was driving when she called). I never heard from her. I followed up a week or so later and her response was "oh I thought YOU were calling ME." So much for customer service or showing your customer any sense of urgency to rectify a metal rod falling on top of me in the shower. After giving her my availability, she responded again DAYS later that she was unable to be at the studio during my time frame. This is the absolute last I ever heard from the OWNER Joanna. I will absolutely never ever return here- not because of the original fiasco of the shower rod falling on top of me, but because her lack of follow-through is atrocious. I am a business owner myself and I can't imagine ever treating any of my customers this carelessly.

    Cryo-Chamber

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    Ask the Community - GoPolar Cryotherapy & Float Spa

    Review Highlights - GoPolar Cryotherapy & Float Spa

    Joanna was super knowledgeable and guided me through the entire process.

    Mentioned in 4 reviews

    Read more highlights

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    Really nice local spot for recovery and distressing. Facilities are very clean and well run. Highly…read morerecommend!

    I had a very disappointing experience with Perspire Sauna Studio Downers Grove. I signed up under a…read morepromotional rate of approximately $80, but the promotion did not clearly disclose that I would automatically be charged the full regular membership rate the following month. After noticing the unexpected charge, I promptly submitted a cancellation request. I submitted my cancellation well before the next billing cycle, providing screenshots confirming that the request was submitted and delivered. Despite this, I was charged again. The studio later claimed they did not receive my cancellation request until after the billing date, disregarding my earlier documented attempt. I had not even used the facility since April, yet the charges continued. My membership has only been canceled after multiple follow-up emails and threats to escalate the matter. Consumers should be very cautious about the billing and cancellation practices here. My issue has been escalated to the owner. I have shown proof of submitting the cancellation and proof of email that was not responded to. Clearly their communication channels are broken. Yet, instead of refunding the $160 which is clearly warranted, I was asked to remove my review. Unless the owner assumes I made this up for the pleasure of their correspondence and my wasted time, this fails logical scrutiny. Accordingly, I decided to file a BBB complaint. Also, scroll through their full reviews. I'm not the first person to have this experience. However, I suspect they are paying for their top reviews to be elevated. As someone that has lived in DuPage country for over thirty years, we don't do business this way. Integrity is a must and once our community discovers you have none, we will not do business with you. In my experience, the handling of this matter is highly amateurish, unprofessional, dismissive, and inconsistent with fair consumer practices. The promotional rates are misleading, and the cancellation process is unnecessarily difficult. I will not use Perspire again.

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    I bought a shared couple float experience for my girlfriend and I, and we had a great time!! Alex…read morehad helped us out get ready and informed us of the benefits doing float therapy. We were also able to do the BioCharger, but quickly learned it's best to leave your phone/wallet on the other side of the room to prevent damage haha. The float experience itself was amazing. A small private room to change and shower, then hop into the tank and float. We had bought the 90min package, which I'd 100% recommend as 60mins (in my opinion) is too short to FULLY deprive yourself of feeling. Personally, I would also recommend to instead purchase an individual float package. My girlfriend and I enjoyed the couple experience, but we both agreed it would have been much much more "depriving" without anyone else in the tank. The water was barely ever still, and it was easy to bump into each other. Overall, what an awesome way to destress and get away from the world for some time. It is truly an experience one should try at least once. Thanks!

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    Float Society - Front door. Appointment only(:

    Front door. Appointment only(:

    Float Society - BioCharger, or what I like to call my "meditation machine"

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    Pre and post float shower

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    GoPolar Cryotherapy & Float Spa - floatspa - Updated June 2026

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