Very clean, very friendly and very efficient. The staff is fantastic. Everyone is professional and…read moreprovides service as quickly as possible. They are all knowledgeable and attentive. The change nurse Kristen is the best. She is kind, patient and explains things perfectly. She runs a well oiled machine. Fast, friendly and easy.

Was never seen, left and went to the nearest ER. I went in with jaw pain and left arm pain and…read morewhile in the waiting area for quite some time I started getting a headache. I felt as if they did not take me serious, like I just want to spend my day hanging out in an urgent care because I have nothing better to do. Ha! I should've at least had an EKG immediately like I did at Lovelace Women's Hospital, which was a great experience, with multiple tests and quick results.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

I have never been treated the way that I was treated going here last weekend. I am a disabled…read moreperson who is currently dealing with week 9 of shingles pain because I am severely immunocompromised. I went in for nerve pain and myoclonus jerks as well as just the concern that my nerve pain and shingles were getting worse. I had PA John Luna who didn't even listen to my concerns. I told him I had shingles and I had already been to my regular doctor for it, I told him this was the first time I was being seen for it (we did mychart and phone calls with my PCP to diagnose it) but my pcp had been unable to get me in. John Luna told me he didn't have "the license" to prescribe Gabapentin and that it was a controlled substance ('very recently' he said which I thought was interesting, considering I was put on a trial prescription less than 6 weeks ago for the shingles pain and had my roommate pick it up). I did't go in looking for gaba to begin with, I was hoping for a second round of anti-virals, or tests to make sure that my nerves weren't dying. John Luna also put "pain and numbness" on my referral which the neurology department hardly wanted to even accept because they "don't treat pain" instead of mentioning anything about the shingles that are actively diagnosed and still on my body. I have an appointment in October, so I hope that my nerves aren't fried by then! I have never been treated so badly and I'll be filing a formal complaint as well.

Had an "appointment" for noon. Checked in at 11:45am. By 12:30 I was the only 1 here. But, it's now…read more1:25 and the guy at the front desk said there were 8 people ahead of me. WTH ?? There aren't 8 people here?!?! Showed him my reminder and 3 texts from them and he said it's first come first serve. So why was no one here at 12:30? And now there are 5 people who are here. Don't bother coming. I'm going to wait it out but what a waste of time. I'm still sick from my last visit here 2 weeks ago. Will update when I finally see someone. And I bet it's not a Dr. 4 and 1/2 hours later I saw a PA who said I had a sinus infection. My right ear hurts and it's red. Gave me same prescription but 10 days this time. Place really needs appts then walk ins unless they're bleeding

This is an excellent facility for urgent care, but they are crippled by the worst billing system in…read morethe country. I visited on 1/20/25 with an elbow injury and received good care, but that was the last of the good experiences with Duke City. I have Medicare and an excellent supplement through Blue Shield, and the combination of the two usually results in no cost care. I started receiving bills in April, indicating that Medicare had adjusted and paid a total of $107.45, leaving a balance of $97.71. Any normal provider would have then submitted the balance due to Blue Shield, and Duke City actually did this. After spending hours on phone calls with Duke City Billing and Blue Shield, I discovered that Blue Shield had written a check for $97.71 to Duke City on 2/14/25, and the check was deposited by Duke City on 4/1/25. They have apparently lost track of the payment, and they continue to bill me as recently as today. Blue Shield called them on 6/16/25 and gave them the payment information again. Since Duke City billed me again today, 7/7/25, I called their billing department for the fourth time. The agent noted that they had received all the payment information from Blue Shield, and she didn't understand why it had not been credited, and she indicated that a "supervisor" with access to banking records would need to look into this matter. This is the exact same answer that I received a month ago. Duke City also submitted duplicate claims to Blue Shield on 5/23/25 and 6/13/25 that were denied since they were already paid. If you have Medicare and a supplement, I would strongly suggest that you avoid Duke City Urgent Care at all costs. The billing problems far outweigh the excellent patient care that they provide. Very disappointing.

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

SAVE YOUR TIME AND HEALTH! Don't bother going here. I made an early appointment. When I got in to…read morecheck in there was only 3 people ahead of me. They said the system was down and couldn't get me checked in. However, they were able to get other appointments checked in and seen ahead of me. When I brought up the long wait I was told I had to go somewhere else they were not able to check me in. Directly after I watched them check in 4 other people after I arrived. My appointment was scheduled for 8:30 and they sent me away at 10:45. Was not see at all. They did nothing for me but waste my time while exposing me to others sickness. Came to Duke City Urgent Care. They were professional, courteous, and able to get me see within 30 minutes of arriving without an appointment. PLEASE DON'T WASTE YOUR TIME COMING HERE! They had no care for the inconvenience this caused or my health. I would give them no starts if possible!

I had taken a fall on Friday afternoon, and my right shoulder was in considerable pain. Although…read morethe Yelp ratings were not that great, I decided to take a chance. I could not have been more pleased with the care and attention I received. Fortunately, there was no breakage in my shoulder. The doctor and staff were the best I have found in Santa Fe. My highest accolades for Presbyterian Urgent Care.

The staff upfront were really sweet and made checking in pleasant. Rich took my vitals and it was…read morejust another day at work, going through the motions for him. He did, however, grab the exam doorknob with dirty gloves... Gross. A PA (can't remember if she introduced herself) diagnosed and gave me instructions. Same thing-- not unpleasant or rude but lacked personal connection. I felt like a number and that I was being herded along. While I was waiting I noticed the cleanliness of my op was absent. There was wiped off blood on the exam chair, noticeable gunk on the floor and streaks all over the instrument tray. I'm not terribly impressed and urge any future patients to keep an eye out for standard infection control. I don't think OSHA would be too happy.

The morning after my arrival in Albuquerque last week, I woke up with an eye infection and serious…read morecongestion/cough. I had choices, so I chose Albuquerque Urgent Care Walk-In Clinic. Upon arrival I filled out the appropriate forms, and was promptly seen by Physician Assistant Susan Blair-Buckley. She diagnosed my eye infection as well as a sinus infection. Because I was going to be in Santa Fe that afternoon, she recommended a CVS up there. A few hours later in Santa Fe I picked up my prescriptions and was immediately on my way to recovery. I appreciate the care I received. My vacation was saved!

I have had to use this clinic several times over the years for a number of different issues…read more Whether direct treatment, a prescription for an infection, or a referral to another provider or specialist, the people at the clinic have been lovely: friendly, professional, understanding, and responsive. No "we can get you in in 6 months" kind of place, and I almost always go online to set up an appointment, although they are a walk-in clinic, too. Never had a long wait and always got some kind of help, which is what you want in an emergency, or if you're in pain. NP Deana was fantastic, a huge smile behind her mask. Amber, at the front desk was, as well. I hope we never need to use places like this, but if we do, I don't miss the factory feel of some of the larger, busier ERs or Urgent Care places I've been to.

Came here after another urgent care cancelled my appointment for a rapid test and I was able to get…read morein the next day. They apologized for running behind and were so nice about it (when I had called the day before, I was a little bugged my appointment was cancelled at another one and had mixed up this office with them, so I wasn't as friendly as I should've been on the phone. I apologized profusely once I realized my mistake). The swab was so quick and shallow that I asked if it was already over (while I had watched the young teen in the car next to me sweat, squirm, and gag). You stay in your car for the test, paperwork, and results (which are ready in less than 15 minutes). They take most insurances and the test is free with insurance. 2021 #92

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

I brought my best friend in today for a hydration IV. She has a severe allergy to dairy, which can…read morecause her to be sick for a minimum of 4-5 days. The care and empathy that they showed for her was beyond excellent. Poor thing was extremely dehydrated and lethargic. I read their menu and looked into some options for myself. The pricing is not bad at all, considering the benefits of the treatments. I plan on returning to get something done soon. Today was about my friend and making sure that she felt better.

I am forever thankful for them bringing me back to life. I caught a nasty bug and needed to get…read morehydrated. I felt like a new person so I had to bring my mother. After her visit, her high blood pressure regulated itself and hasn't had to take her pills. I will be back.