I wish I could give a negative star. I was a graduate student at the time, and it was my first…read moredental visit in the U.S. The dentist, Dr. Jerome McMahon, pulled my tooth with a smirk on his face and never explained any alternative options such as a root canal. His demeanor was dismissive and rude throughout the appointment. I can only hope that with age and maturity, he has become cultured and better able to interact with patients from different countries. Even years later, I still remember that experience every time I schedule a dental appointment. That's why I tell my pre-med students how valuable travel is for their professional development, and how important it is for them to attend cultural events, and read to become better doctors.

The customer service in billing is so ride they send message back forth with front desk and never…read morehave a sit down to have some time of understand with billing when the sme problem constantly happens billing department needs training on customer service and stop hiding in the back when the customer is standing right there and and it makes me have a disagreement with front desk and then they go to the back and come back with what they say and it's bad information I had to wait until got home email my proof and call and check on my status of my insurance because I have another appt coming and they rude over talk you cut you off and it's not a good look I also wanted to say that I love the dentist themselves I've been with them over 10 years and I know it's a type of schooling and training and they have always did good work on these teeth of mine but when they moved everything went hell in hand basket except the dentist who worked on my teeth were always the best

I've been coming here for about a year now and they've been excellent! I was able to get in…read morerelatively quickly for my first appointment and their schedule is quite flexible! Everyone in the clinic is very friendly and they have always done a great job with my teeth! They offer all of your standard imaging and cavity services. There is a lot of street parking and then a small lot behind the office. The office itself is comfortable and clean. Highly recommend!

I've been a patient here for about 20 years. I'm thrilled that there is now a female dentist, Dr…read more Paulette Duncan, on the staff. While the Logenmanns are great people, she's a nice switch. Great spot for your dental care!

The service here is horrible! Bobby, the office manager is also their up-seller salesman & refuses…read moreto back down when asked to stop trying to pitch or upsell unnecessary services. After my exam I told him clearly what service I wanted (just to have a tooth removed) & he put me in time out & made me wait, while in clearly viable pain, so that I would stop talking & let him continue with his sales pitch. After he wrapped up his sales pitch, I told another staff that he made me uncomfortable & asked if someone else could help me moving forward. I was not rude, or insulting -- I just stated he made me uneasy & I asked to see someone else. Not even 2 minutes later he burst in the room with an attitude telling me he's the office manager & if I didn't like HIS service, I could go somewhere else. Mind you, this was after I paid $200 for their exam fee. Plus, $550 for a tooth extraction (which I had paid for, but was waiting for). I told Bobby I didn't want to leave, I just didn't want to interact with him. Over & over again he tried to get me to leave until I caved & said sorry to him. All I asked was to speak to someone else & to not interact with Bobby, & his reaction is to burst in the room... This was the most disgusting example of unprofessional staff, & a clear example of a company that doesn't have Human Resources. The dentist did his job, but Bobby made me so uncomfortable. I will never forget this HORRIBLE experience. I paid $750 to be mistreated. Watch out for Bobby the front office manager / salesman.

This place let me walk in with 2 broken off at the gum line and very infected teeth. That was nice…read more The part that wasn't was the paperwork on my iPhone. My screen is cracked so it was next to impossible to get checked in. We came back with my wife did the very very long paperwork on her phone. Then paid the $195 exam fee. You pay that up front. Then they tell you the issues you're having. They then explain the options to solve your issue and the amount. Sometimes there multiple options and prices. Then you pay for that and get the service done then head home. They numbed me up good. I didn't feel a thing during the pulling. However just after the upper extraction. I was in 10x the amount of pain before going in. I was extremely infected and inflamed. That could've been why. The first night was extremely horrific pain as the Tylenol and 800 ibuprofen didn't touch the pain however by morning the antibiotics had lessened the infection and inflammation and I was feeling good enough not to need the Tylenol or ibuprofen 800. I did continue with the antibiotics however. 3 stars for long paperwork, and lack of just one dose of a decent pain reliever, not a take home prescription. As each and every person has a different pain tolerance. I had zero sleep because of the pain. The main reason I went was to get out of pain I'd been in for weeks. However it was worse for about 4-6 hours afterwards and kept me up all night. The great part was walking in and getting service that day. Not horrible but not the greatest however I got what I asked for in the end and no pain today minus the expected pain eating after an extraction that's more uncomfortable than pain really. Would I return, yes if on a weekend or after hours when most dentist are closed. As I stated before the paperwork was my worst issue.

Clifton Dental Care is the BEST dental office I've ever went to. I've been seeing Dr. Lowe for a…read morefew years now and I'm so happy. Their new location is very bright and comfortable. The desk staff and hygienists are so kind and welcoming. I would recommend them if you're looking for a personalized and kind experience!

I would give them zero stars if I could…read more I'm a bit shocked to be writing this, but I feel that I should share my personal experience with Clifton Dental Care. Unfortunately, it is not a good one. I totally can empathize that emergencies happen. While they will tell you (and probably respond to this post) that I'm a "monster", it's quite the misunderstanding. In my opinion, if there is a personal emergency it's best to go take care of what you need to do. Context: I first had a scheduled for optional dental work October 16th. I was given proper reminders on October 14th for an upcoming appointment. It was mere hours when I was called to be informed I must be moved as Dr Lowe must provide anesthetic, and she had a personal emergency. Fine. I understand and had no problem. Unfortunately, I had moved all of my meetings / took time off for this planned 2 hour visit and considered it an unfortunate event. My next appointment date was scheduled for Monday, November 4th, three weeks after the originally planned date. I again take another half day off on the 4th. I was given prompt reminders, and a bizarre "warning" text a week out that failure to cancel in a 24 hour period of time would end up in a $100 cancellation. Ironic, but I sent a text back to confirm, ensuring that I would be there for this visit. Less than a business day before on Friday, November 1st in the afternoon, I receive another call from Clifton Dental Care. The receptionist informs me that due to another emergency, I must be moved again up to the 19th of November. Shocked - and time-constrained - I did in fact have more questions asked than answers and expressed concern. Again, I couldn't believe I found myself in another reschedule, another afternoon already approved to take off, zero consultation of a new date. It was as if they assumed that I could simply rebook meetings, work travel, etc. for this optional dental work. I simply stated (and, fairly, firmly) it was unacceptable. Sure, my frustration was noted, and I wanted to get in this same week of the cancellation if possible, or not at all. They left a message an hour later and, miraculously, got me in November 8th. I took a final half day off. November 8th comes - they complete the work, all goes very well. It was cordial, perhaps a little tense... sure, but fine. I paid for the work, and was sent on my way with after care instructions. Today, November 13, I received a MAILED LETTER stating "based on your recent interactions with our office, we think it's the best next step to find a new dental home where you will feel most comfortable, and perhaps you feel that way too." So... I guess my cleaning scheduled for December 12th isn't happening. How unprofessional. If you have a problem or we had a tense moment, state it in person; you were in the same room with me. Or, give me a call to express your feelings. Let me know that you felt offended, and please the provide me with more context so I understand why I was pushed so many times. In fact, maybe I was in the wrong, and I could have apologized. But this passive aggressive approach so unprofessional, especially without any concern for a patient taking a day and a half of PTO and having to cancel, reschedule and adjust meetings myself. Again, I must be clear: I absolutely understand things happen, but this is not how you treat patients, period. A gaslight soliloquy on mailed letterhead does not solve the issue. I've been to many medical professionals and have never been treated this poorly. I'm afraid that I will **never** recommend Clifton Dental Care to anyone. What an unfortunate experience.

Constant cancellation of appointments and dentists quit their jobs. I had to have a cap replaced…read moretwice and they charged me the second time. I'll never go back

Some of the worst care I ever received. Old woman at the reception desk was very passive…read moreaggressive. Not somewhere I'd advise getting treatment. Had a surgery scheduled that needed to be done and was given an incorrect time. Missed the procedure and had to come back a month later although I was in extreme pain. Never going back. Would give 0 stars if I could.

Let me start by saying this is not my Dentist and had never been here before. All the 5 star…read morereviews speak for themselves. I called last Friday in a bit of a frantic state. I had a temporary crown put on Thursday at my normal dentist while my permanent crown gets made. After just 12 hours the temporary crown popped off and the at home glue was not working. My dentist is closed on Fridays like most others. I called Bellevue Family Dentistry and spoke to Meredith. She understood my situation and was able to shift a few things around and get me in within two hours. This is unheard of as I am not a patient of there's. The staff here is phenomenal. Everyone was so friendly and they were able to mold a new crown for me in less than 45 minutes. The pricing was extremely fair too as they do not take my insurance. I cannot say enough about Bellevue Family Dentistry. If you are looking for a new dentist I would HIGHLY recommend you give them a try.

I wrote a google review, but this dentist office was so great I am leaving it everywhere. I just…read moremoved to Bellevue and found this dentistry. I HATE going the dentist but this was truly an amazing experience (or I wouldn't write a review out of laziness lol). Every single person from the receptionist to dental hygienist to dentist was incredibly nice and personable, and kept checking on me to make sure I was comfortable and doing ok. I also didn't have to wait at all, which is HUGE and the pricing was great!

I have been going to Dr. Elfers for close to 30 years and EVERY time the staff has been extremely…read morecourteous, helpful, and informative. Dr. Elfers has been the only dentist my young adult children have known and they have NEVER been reluctant to go to the dentist. She and her staff are the best!

BE CAREFUL! This practice is extremely dishonest and unprofessional. I'm so disappointed in the way…read moreI was treated as a patient there. I was new to the area and came in for a routine cleaning. During my exam, I noticed I had some sensitivity near my gum line. Dr. Elfers recommended a filling in that area to patch the exposed root, which I was fine with. She said that if I was coming in for one filling, I might as well have a few others done in some deep grooves I had in other teeth as a preventative measure. I was worried about this, as I was unsure if I could afford the cost. Her billing department said they ran my insurance and that my insurance would cover the entire cost of the procedures, and I would only be responsible for paying $25 out of pocket. I trusted her front office staff, and scheduled an appointment the fillings for a few weeks later. Months after my appointment, I am slammed with a dental bill for $380, when I was told it would only cost $25!! I would have never agreed to have all of this work done if I knew it was going to cost that amount! When I called to discuss this with them they said that they can't predict what the insurance will pay and that I would be responsible for the balance. I'm unsure why they initially told me that my insurance would cover the cost except for the $25 copay and they are now telling me they can't predict what the insurance will cover. Something doesn't add up. Her front office admitted to me that someone must have made a mistake when they initially gave me the quote, but are unwilling to own up to their mistake and make the situation right. Moral of the story: get EVERY billing quote in writing BEFORE you have work done with this office, or better yet go elsewhere. I see from previous reviews on Google that I am not the only person who has had an issue like this with this office. With the large amount of dental practices Hyde Park has to offer, I don't understand how they can get away with treating their patients in this way.

I can't even begin to to tell you how comfortable and amazing my experience has been with Dr. Gay…read more I finally bit the bullet and went to the dentist. At the time of my initial appointment I hadn't been to the dentist in about 10 years (I know, shame on me) so I was a little nervous going on. I had this fear that I'd be shamed or judged and be made to look careless about my oral hygiene. I experienced none of that. My appointment started with an initial consultation with Dr. Gay that included my background, my goals, his goals for me and a general plan of action. It proceeded on to x-rays etc with another discussion about the status of my mouth. From there Dr. Gay laid out my exact issues with both teeth and gums, and the steps we would take, while making sure to treat me without blowing through my insurance limits. He made sure to convey to me the importance of treating the issues with my oral health in a way that wasn't condescending or judgemental. He seems like he truly cares about getting his patients back to great health (he mentions often how he feels bad when people say they hate going to the dentist). The office staff from the hygienists to the reception team is fantastic. The location is prime (great views of the city). And the entire process has been painless ;) I'm glad I did a little research to find Dr. Gay and his team because it's given me a new found appreciation for the treatment of my teeth and gums and I can thank Dr. Gay for it.

I was going to write a long piece about how Dr Gay ('Skip' to his staff and clients) has almost -…read morenot quite, but almost - taken away my prior phobia about dentists. About how his hygienist has a marvelously calming attitude and how his front desk staff are lovely and generally accommodating to my scheduling needs. About how understanding he is to my financial concerns when potential costs for work look like being expensive and how fantastically he willingly - and speedily - looked after my elderly father's dental emergency whilst on holiday with us from England (and then refused to charge us anything for his professional assistance). About how, after any kind of dental surgery, he calls you personally in the evening to see how you're faring and to find out if there's any problems he can address. Then I realized I can sum up how good a dentist he is with one sentence.... I am British and he has successfully managed to deal with MY teeth! That is all.

Love them! Been seeing Dr. Ott for over a year now and have never had a bad experience. The…read morelocation is accessible, clean, and updated. The staff is friendly, attentive, and timely. The Dr. is thorough, knowledgeable, caring, and personable. I really like the location. It is set in Hyde Park/Oakley area and in a cute little office building. There is always ample parking out front and it is a safe area. They are located on the main floor, just follow the signs and you can find it easy peasy. The staff is always super nice and attentive. I am always greeted when walking in and not left to wonder if I need to sign in or if I am going to be left waiting or anything. I have always been taken back in a timely manner and have never had to be there more than maybe 45 minutes in total for a routine visit. Dr. Ott is super nice and a great dentist. The hygienists are always thorough, painless, and thoughtful. They think about the whole picture of your oral/teeth health and take your insurance into account when deciding on testing. Overall, great place to go once or to become an established patient!

Dentistry is fine. The dentist I was seeing left and they didn't tell me... just put me with a…read moredifferent dentist, with no explanation. They owe me over $100 and its been over 2 years!!! Every time I call, its a different excuse about why they haven't refunded me yet. They make you pay before they get insurance payment. My new dentist doesn't do that and it is so refreshing!

Avoid at all costs. It's worth the drive to go to a better…read moredentist that takes your insurance. What to expect: -waiting an hour past appointment time for a tooth removal and being told by the wholly unqualified front desk staff "It's customary to wait a bit after checking in at most medical office." -having to reschedule a tooth pull because they didn't inform you that the dentist insists you go get antibiotics and diazepam prior to your procedure and didn't provide the prescription. -argue with a patient as to why he shouldn't have to do fillings because a they have a tongue piercing and it will just knock them out (this is false, he pulled that out of his @$$) and then he randomly "doesn't feel well" and leaves the patients and parents sitting for 45 minutes before telling them to reschedule -uncomfortable cheap hard plastic chairs in the waiting room which isn't great given how long you're gonna be sitting there waiting on them to take their sweet time -no shades on their storefront windows of their eastward facing office. Enjoy that sun beaming in while your tailbone aches on their backless hard plastic chairs. -absolutely uncaring. Unempathetic, slow, inefficient, uneducated staff all around. Please exhaust every other option imaginable before coming to this dentist.

Horrible service! Staff was unprofessional and rude. They expected me to do all the legwork with my…read moreinsurance and me to pay the bill and then they would bill insurance company. everything they told me turned out to be untrue and they had me medicated for procedure then decided not to do the procedure that day! After I left I read reviews about how the dentist had his license suspended for 6 months for mistreating child patients! I wish I would have read all of that before I went in. Please research before going here!!!!