Unfortunately, Yelp doesn't let you give ZERO stars! I got SNS done for the first time here and it was the sloppiest job I have ever seen in my life. My cuticles were cut after the powder was done, which left huge spaces without polish on the sides of my nail. My nails were completely glued to my skin and my fingers had the adhesive-like top coat all over. A child could've done a better job. She didn't even make an effort to clean up my nails to make them look somewhat presentable. However, they were very busy and I felt bad to make a big deal out of it, so I didn't complain. Exactly one day later, one of my nails got a huge chip in it. Less than 1 week later, 8 out of 10 of my nails were chipped (2 of which completely fell off). I was very upset about this as I had to go to a really big event with disgusting looking nails. I have never had this happen with gel, let alone SNS powder. I've had done elsewhere prior to moving here and it always lasted minimum 3 weeks!
AND NOW FOR THE WORST PART:
I went back and showed them my nails and they said they were sorry and could fix it at "no charge no problem". When my nails were done, the owner started running over yelling at me that I needed to pay $35. I explained to her that this was not discussed with me and that I refused to pay. I spoke in a calm and composed manner, but the owner proceeded to make a scene and yell "I decide if you pay or don't pay." She went on to point at a customer who was also getting SNS and said "You see her, how come her nails last. I don't know what kind of person you are that your nails don't last?" After about 15 minutes of this nonsense, I paid for my nails and she threw my change at me. I left stating that I was never going to come back again, to which she replied "I don't care, I don't need you."
I have never seen anything more unprofessional and trashy in my entire life. I have worked in the service industry as have many of my family members and this is completely out of line and disturbing. How can you tell a customer that there will be no charge and then switch it up, especially after the job was horrendous and did not last as it was supposed to.
I think what really did it for me is the horrible attitude of the owner of the place and her complete disregard for her customers. She was so demeaning and unprofessional. It was very clear that she did not care about her customers who provide her with business that she needs to run the place. I will not be stepping foot in this place ever again. Worst experience ever. Who knew you need to go to the nail salon and pay $35 for SNS powder every week in order to have neat and presentable nails, when SNS is supposed to last 3 weeks minimum?? No thanks!
Absolutely ridiculous and trash place.
OF NOTE: They dip your fingers directly into the powder container where dozens of others have dipped their fingers in, instead of sprinkling the powder on or using a separate container because they are cheap and want to conserve product at the expense of their customer's health and safety. This is not sanitary and is unacceptable. read more