I recently moved back to the area after many years away during which I developed a fondness for…read morewaxing. Ain't nobody got time to shave. There was a solid waxing chain where I was living prior and my new place had a lot to live up to. I was initially scared shitless by the reviews of this place and others in the area enough that I started waxing MYSELF. That peasant shit wasn't going to cut it for an upcoming trip to Bali and I used that as my icebreaker to get this done professionally in Westchester. This place was close enough to my house and tbh GF had already decided we were getting it done here so it was settled. I made an appointment for the day before my flight. Many of the reviews recount horror stories of missing their appointments due to being marginally late so I literally arrived 20 min early to avoid that issue. I wanted to go to CVS but I wasn't about to take any chances. I walked into the place at a socially acceptable five minutes early and the lady at the desk wasn't nearly as scary as others have suggested in prior reviews. I would actually go as far as to say she was a standard amount of friendly. I was pleased to be taken early with essentially no waiting. The girl who did my waxing was very nice as well and chatted me up during the whole thing which helped the time pass. In contrast to my previous wax place, they use this purple hard wax which I rather like. It went very quickly and was minimally painful. The only reason for the four stars is because I did notice some patches that were missed later on but, full disclosure, she gave me an opportunity to evaluate her work before leaving and I trusted everything was good enough. Also, I was ready to GTFO. I'd come back.

This was the last straw for me…read more I drove all the way to the Bedford Hills location for what I understood was my scheduled appointment after being contacted about changing my appointment time. When I arrived, I was told my appointment had never actually been changed and was still listed for an earlier time. Instead of trying to fix the situation, I was simply told they couldn't take me. There was no real attempt to accommodate me, squeeze me in, offer a coupon, or make up for the inconvenience. I was offered another appointment on a different day even after explaining that I was leaving for vacation shortly and today was my only opportunity. This location is not close to my house, so I wasted my time and gas driving there for nothing. What made it even more frustrating was the lack of empathy. I left feeling like my time didn't matter. Unfortunately, this isn't even my first scheduling issue with this location, and I've had friends experience scheduling problems there as well. At this point, the service feels inconsistent and unprofessional. Ironically, I ended up finding a local waxing boutique that fit me in the same day, was much closer to home, and charged less than EWC. That made me realize there's no reason for me to keep driving out of my way and paying more when there are businesses that provide better customer service. I won't be returning to this location, and I wouldn't recommend it based on my experience.

Nikki is a total pro. Been coming here since 2017 for the whole family. My boys, my daughter and…read moremyself. We do haircuts and color and updos. She's a master!

Came to this salon after damage to my hair and scalp from another salon. I spent over an hour on a…read moreconsult with Stephanie and Noelle, making sure i was clear in my desired expected outcome. The owner was there as well and we discussed some options for "saving" my length and hair. I showed them many examples of what i wanted and we ordered the extension/weft hair. When i came back for the weft install, they could not seem to get my color to match the extension hair (but only in certain spots, see photos for patchy dye job). I had the wefts in less than a week (zero amount of purple shampoo could match these two colors together) when i called asking "what can be done to match my hair to these extensions i just paid a fortune for?!" No options were offered. As a matter of fact, they told me they shutdown for vacation for the next ten days. I said "can i come and have my real hair cut, i will remove the weft myself. It looks too ridiculous to walk around in", so again (after $1000 spent, ZERO options were offered). I cut the wefts out myself and came in for a haircut. I figured since i CAME to them with damaged hair i should give them another chance, incase this was the other salons poor color job or even my own miscommunication. Once again, my hair was bright yellow after showing them white/silver hair. My natural dark blonde hair has zero issue reaching a level 10 in a single process, so the fact that my already lightened hair could not achieve a level 10 color without yellow was their error. I was also there for over SIX hours for a 1/2 head of root touchup (something that took my new salon 90 minutes with a blow dry). You would think after having had been in their salon for many hours between a consult and weft installation that i MADE SURE they knew was incorrect, they would make more of an effort to get my color right this time. However, as soon as Noelle started drying my hair, again it was yellow. She consulted with Stephanie who decided to DOUBLE PROCESS my damaged hair due to their mistake. Their response? "This was the same formula i used last time!" Oh? You mean the last time it was wrong and i removed $1000 extensions on my own after 7 days bc you couldn't be bothered to retone my hair? Clients beware. This was nothing short of a money grab. The sad part is, between my horrible extension job, second chance at color and bringing my daughter, i spent over $1500 at this salon in TWO months. Save your time, money and energy and find a salon with experienced hair stylists -- this ISNT it. ETA (since i can't reply to comments) -- the only truth to the owners response is the dates. Congrats, i also have a calendar. My weft was NOT removed prior to me calling to express it did not match. It was removed once nothing was offered to back up your week-old botched dye job. The discontinued use of purple shampoo was also NEVER discussed, in fact, it was encouraged when i called to say the tones were completely mismatched. When i realized this was the only "solution" you would offer to back up your work, i learned how to take it out myself. Which i TOLD Noelle over the phone i would do if there was no fix. The fact that you are writing i took it out before calling is a flat out LIE. Backed up by the fact that Stephanie had a full tray of pliers, scissors and items to remove the weft when i came in for the haircut. A client that was leaving even asked me if i "was the extension client they were getting ready for". So which is it? I also would never have had any issues with the agreed upon pricing if the services i paid for were of quality, which they were not. OR, if i was given a realistic expectation such as "this will take a few times to fix", neither occurred. During my consultation, i was lead to believe i had a very achievable desired outcome. So, a money grab is actually the perfect description of what happened here. Regardless of the length of my ROOT re-touch, the TONE of my hair was completely wrong a SECOND time. If this was just about the root retouch (which took about 3 hours) i would have been fine. It was Noelle's ERROR that lead to me being double processed and there for an ADDITIONAL 3 hours (all of which you, the owner, were gone for a wedding). So to act as if you know what occurred when you weren't there is about as laughable as how much pride you take in your salons "work". I went from Sept 28-November 25 (the same amount of time between my 2 color appointments at your salon) and was able to achieve exactly what i wanted elsewhere. So let's call this what it IS, a skill issue. And what's interesting is the lecture in hair health from a salon that unnecessarily double processed my hair, instead of just using the correct toner. Hopefully this review serves as a warning for others and they do not waste their money on inexperienced stylists.

I highly recommend this small, friendly, excellent salon. My longtime hairdresser in another town…read moreretired several months ago. I tried several places in the area before coming to this salon late last autumn and am delighted that I did. The salon itself is small and immaculate. Staff are unfailingly polite and kind, always keeping to the time of the appointment. I have short hair that seems to have a mind of its own, and the young woman who cuts my hair and styles it does a superb job, leaving me looking both neat and chic. I come home not only with hair that looks beautiful and immaculately cut, but with a smile on my face as well. Great place!

After getting my services with Jena, I have not been able to ever go back to a regular esthetician…read more She is kind, professional, and keeps everything clean! I am always comfortable in her hands and look forward to our monthly sessions. If you are considering trying out her services, you won't be disappointed!!!

Jena is the best!!!!! I'm so glad I found her She's so good…read moreat what she does, my skin looked flawless after my appointment with her. She's also so sweet!!! Highly recommend her!!!

Skin Charm Waxing is so elegant and professional for all of your wax and skin care needs. Melissa…read moreis so pleasant and understanding to all of her clients!

Karen is absolutely amazing! highly recommend booking an appointment with her if you're looking for…read morewax services. she is lovely to chat with and made the whole experience very comfortable! The wax she uses doesn't cause any irritation (no paper either), her space is very clean and conveniently located right off of the main street in armonk! i am so happy i found smooth skin studios, this is my new go to

Okay so. Karen is such a rockstar, lovely to chat with, and does A PHENOMENAL JOB. I had not had an…read moreunderarm or Brazilian wax in 6 MONTHS and she handled it like a champ. Also, I went in expecting it to hurt so badly since it had been so long and NOPE it was so tolerable. If you're looking for a waxing place, look no further, 10/10!!! I will definitely be back!

Absolutely the worst salon, EVER! Not only was my haircut…read morejacked up, the color was completely washed out within 3-wks & the blowout was like she never used a hairdryer before. I was there for four (4) hours & still I was a mess! BIG waste of time & money - simply STAY AWAY! The salon owner offered to "fix", no charge, but it had to be on her time, weeks later, then when it came time for the appt. I was sick, so the text message response read "OK NO problem, feel better. Call the Salon when you are ready to reschedule". When I called, later that same day, the person answering the phone knew nothing (typical of this place) & then the owner texted, didn't have the guts to call & she wrote...that too much time had passed (what an idiot, it was on her time) & b/c of the cancellations (only one (1) cancellation), I could reschedule, but I would have to pay full price. What a psycho! DON'T GO! THEY ARE NO GOOD! I also paid about $400! DON'T DO IT!!! They should be ashamed of themselves, but they take your money & send you out, looking like a complete mess! Awful! :-( XOXO

THE BEST place! Ask for Donna, she's amazing! I get partial highlights with her and it always turn…read moreout exactly how I want it. Also such a nice overall experience with amazing staff!

This was my first time getting waxed in over three years! I was so nervous about how painful it…read morewould be, especially with my low tolerance to pain. I booked with the owner, Kerry and we spoke prior to my appointment and she made me feel very comfortable about the entire process and what it would be like. When I arrived the space was so calming that my nerves went away. Kerry talked me through the entire thing, which helped a lot. It was my first time using soft wax and it was definitely better for me than hard wax. It didn't hurt as much as I thought it would! I feel great after and I honestly cannot wait to go back! 10/10 would recommend it to anyone looking to get waxed!

Absolutely love this local spa! Between the professionalism of the Kerry, the owner, her contagious…read moreoptimism and always positive spirit, lovely space and wonderful treatment, you just don't have a room for anything bad! Had multiple facials, massages and wax (and I hate waxing, that tells you a lot!) and I could not say enough about this wonderful place! Highly recommended!