I came up up here with a friend of mine for an overnight trip. I do usually like to stay at a…read moreHampton Inn or a Hilton type facility. When I was searching this one looked really nice and it was near lots of different places to eat and shop. When I had called to ask for a non-first floor room, they told me that they were doing renovations and I asked if I could get a upgraded hotel room that's already been renovated and I was able to get that. The breakfast was very good. lots of different choices you can make a waffle. You can have a bagel. They have avocados out there too The dark roast coffee was amazing. If I come up to this area again, I definitely will stay at this facility The only thing I would suggest is putting more towels in the bathrooms. And also the thermostat in our room was not working so we can tell what the temperature was.

I am Sooo disappointed by the amenities and service here. The Peloton was broken in a way they…read moreshould have known and fixed already, and my multiple requests to the management to address it and fix it were unresolved and my requests to speak to the manager were totally ignored; no one even tried to call me back.

We decided to stay here while on one of our fishing trips. Check-in was quick and our room was…read moreclean and the stay was nice. The bed was comfortable and of course we confirmed the room included a microwave and refrigerator, always a plus for us. We had an issue with the streaming service and the young lady at the front desk actually came to the room to help. Although we still couldn't get it to work, we appreciated the effort. If ever in the area again, this will be our first choice.

I stop in Ft. Payne often. It's a great stop between where we live and where my daughter goes to…read morecollege. I've never stayed at the Holiday Inn Express, and my other choice priced themselves out of my business that evening. I found this hotel to be clean and the staff was friendly. The room was nice, although showing just a little bit of age/wear in the restroom. Overall, it was a good experience. I'll add the Holiday Inn Express to my list for future trips.

This hotel, its staff, and Hilton Corporate are useless and horrible. The hotel has so many things…read morebroken that it should not still be operating. It also falsely advertises amenities that do not exist and 100% guarantees that are not honored. This review explains these issues, with photos and screenshots attached. Upon check-in, the room itself seemed clean and updated. Then I went into the bathroom. The shower was disgusting, with the white sealant chipped and peeling leaving black spots and mildew, and the base of the tub stained dirty. Everything else was so much worse that the shower was ultimately forgotten for photos for this review. After check-in, we moved our vehicle from the entrance to rear parking. As we went back in, we noticed that the pool was broken. This property is advertised as having a heated outdoor pool. I complained via text, and staff responded "I'm sorry due to renovations the pool is out of service until Memorial day." Staff later said that the pool is simply closed over winter until Memorial Day. Both answers are unacceptable, given that the property is advertised with a heated outdoor pool listed as an amenity - and one that we were expecting to use. A picture of the pool is attached to the review as Figure 5. Screenshots of the website for this property showing the promised amenities are attached as Figure 1 and 2. During check-in, we noticed that one elevator was completely down (see figures 6 and 7). That wasn't a concern initially, because there was still one working elevator - we thought. The second night of our stay, upon coming back to the hotel, we found the other elevator also broken. In case the property tries to claim that elevators are not guaranteed, a screenshot of the website highlighting elevators is attached as Figure 3. I again texted the front desk, and they admitted to the problem, as well as Elaina previously lying about why the pool is out of service. So, we took the stairs. This is fine once or twice, except the stairwell smelled so badly of mildew that I questioned the safety of staying in the building. When you can SMELL mold, existing in the space is unhealthy. On the third day, we thought the elevator was broken again. Pushing the button on the first floor to call the elevator did nothing. We took the rancid-smelling stairs again. It turned out that only the light on the button was broken, but given the issues from the night before where the entire elevator was broken, how would anybody know that? On the fourth day, the hot water was out. I sent another text, which went unanswered. We wanted to shower before leaving the hotel but were unable to do so. On our way out of the hotel, we stopped by the front desk to inform them and ask for compensation. At this point, staff demanded that we check out a day early and vacate the premises. As we were packing, I called Hilton customer service. 56 minutes on the phone with no help from the call center. The agent I spoke with tried to make it seem like a benefit that we weren't being charged for late checkout, but we did not checkout willingly, so this is further absurdity and absolute blame-shifting gaslighting. As we were leaving the room, we encountered people just checking in. We asked them if they had hot water and they did not. They were not notified that the hot water was out, either. The hotel still checked them in like everything was fine. I thought Hilton has brand standards - and this hotel fails many important ones. The Hilton website has several things on it for this property that are falsely advertised by Hilton directly. Aside from the "heated outdoor pool", there are two more things that are listed on the website that don't even exist: Tennis and a "Private Marina". We did not intend to play tennis, but there are no tennis courts as advertised. There is also no "Private Marina" as advertised. Again, see Figures 1 and 2. These amenities listings and "100% Hampton Guarantee" (Figure 4) that was not honored point to intentional lies by Hilton directly (due to the website as mentioned above) and the property. The fact that Hilton and the property think this amount of lying is acceptable is incomprehensible to me. I made the reservation on April 13, 2026, for a stay from April 17, 2026 through April 21, 2026. Surely, on April 13, 2026, the hotel (and Hilton directly) knew that the pool was non-operational, yet all parties chose not to update the website. One of these issues is bad enough, but all of them together are beyond unacceptable. Staff (at the hotel, and in the call center) offered nothing but hostility, excuses, and lies. This property and my call with Hilton support completely tarnish the Hilton reputation. It is over a month after my stay and the website still incorrectly advertises the non-existent amenities and 100% guarantee. The property did not offer me monetary compensation, and neither did Hilton customer service. I had to dispute the charges with my credit card company.

After staying at Hampton inns for many years, I am disappointed. Usually clean, safe, with a good…read morebreakfast, this hotels was not well maintained. Self-admitted under renovation, for which I give them credit for understanding it was run down, but still not great. Also Hiltons move with toiletries missed the mark. Zero brand product sound good on paper but are heavily perfumed, for a terrible result unless you like Gee your hair smells terrific.

I was a little worried to stay here after reading the reviews, but needed a hotel in the area…read more However, we were pleasantly surprised. Every staff member we have come across has been friendly and kind. Our room was great and looked updated. The linens were in the room already for the pullout bed (9/10 when we have had a pullout we have had to go to the desk and pick them up at other hotels) We love the amenities. The shower has shampoo and conditioner dispensers in the shower. Our room has a fridge and coffee maker. The pool area was nice. There is even a grill outside. Breakfast was decent with a mix of hot items, and cereal, muffins, boiled eggs, fruit, grits and oatmeal packets and hot water, juice, and coffee. The Coke machines in the hotel only take cash or change. Not a complaint just an FYI if you need a caffeine fix other than coffee and rarely carry cash. We would totally stay here again. Our king size bed was comfy and came with 5 pillows.

We had an issue at this hotel before checking in. We were disappointed, but were accepting of it…read more The front desk person put the general manager on speaker phone to speak with us about the issue and the GM turned this into a much larger situation when she (again, in front of the whole lobby) decided to be completely condescending in her words and tone, cross personal boundaries and just be unacceptably rude. The GM, Michelle Venable, has ZERO place in a customer service industry. Awful!

We had takeaway Thanksgiving lunch, prepared by Fontana, daughter of the owner of The Mentone Inn,…read morea B&B. Fontana has a food truck. Her Thanksgiving meal was superb & her portions were huge. We ate 3 meals out of each plate. The price was EXTREMELY reasonable of $25 USD per plate. An incredibly great value! Thanks to Fontana for such a perfect Thanksgiving meal!

If you're looking for a cozy, true old fashioned bed and breakfast this is it. It has a lot of old…read moreand original touches. It's perfectly located right in the heart of Mentone. The owner is very nice and the breakfast is so good!

Charm for days. This is southern hospitality on full display. It's an inn/b&b with cozy common…read moreareas for lovely fellowship. If you want to feel like you are staying in a friend's home, this is your place. And the made to order breakfast is just icing on the cake.

Echo the other positive reviews. Super clean. They really go out of their way -- bowls of snacks…read moreand coffee and tea always available, great breakfast. For example they had 2 kinds of yogurt and bowls of blackberries, nectarines, blueberries, strawberries and granola to mix in. They had gluten free bread for toast, and have oat milk in addition to half and half for coffee. In short, they are very thoughtful and attentive, and I highly recommend! As to the lone negative review, they do provide toiletries, and the plumbing woked perfectly. It's an old building, so bear that in mind when deciding to come. I think it is charming.

First off, I do want to acknowledge the renovations that took place some years ago. It was a…read morewelcomed overhaul of the Inn. I had a great stay here overall. Parking is great for the size of the Inn. There are times where it can get a little full, but there are additional parking spots on campus or at the Hospital nearby. The staff is typically polite and willing to help direct you to your destination. I had a great experience during my stay. The room itself was clean and felt fresh. An opportunity for some of the rooms would be to take a look at the plumbing. My room in particular had slow drainage and the toilet would run for some time after flushing. Luckily the bathroom door was solid enough to block out the running toilet noise when viewing the television. While I did not partake in dinner at Shakerrag (onsite restaurant) this trip, I have had their offerings before for an event at the Inn and it was pretty good. Decent pricing (for Sewanee) as well. Overall it was a good stay and I had a peaceful night at the end of the hall. Not too much foot traffic and easy enough to get around.

This building is stunning. We journeyed here on a crisp fall day. I can only imagine how gorgeous…read morethis is with a coating of snow. Parking is aplenty with a large private lot. We arrived right at the first seating for dinner on a Sunday. Our waiter was lovely. The decor was beautiful. The old lodge feel of the place is very cozy. The only reason I removed a star is the food. Nothing was revolutionary. Food was fine.

My recent 3-night stay was disappointing and horrifying. The hotel has a serious infestation…read moreproblem. Upon entering my room on the ground floor, I found a large number of roaches, both living and dead. I suspect that there is also a bedbug issue. The manager moved me to another room and offered to credit one night's stay, and I accepted. She lied. No credit ever hit my account. I would avoid this hotel at all costs unless you enjoy these types of surprises and disappointment.

This particular Fairfield Inn & Suites is overall a winner if you are in the Albertville, Alabama…read morearea and need a place to stay. Another plus is that they served a pretty good breakfast. I would definitely recommend this particular Fairfield Inn & Suites.

Excellent owners and staff. Facilities are top notch. Cabins are clean and have air conditioning…read more Lake has swing and floating inflatables and canoes. Plenty of space for outdoor activities but not such a far walk at all to dining halls. Large group facilities and smaller group facilities to accommodate. Our church has been many summer in a row and Would not want to go anywhere else. Highly recommend!

I love love love Camp ToKnowHim. I've come to our Roots Retreat every year since 2017!! If you have…read morea chance you should schedule your retreat here!

DO NOT WASTE YOUR MONEY!!!!! This Quality Inn has no quality. It is old and needs renovation…read more Stayed only 2 nights as it was so nasty. The shower needed cleaning as soon as we got there. It had been raining so the carpeting was damp. The room keys work sometimes! We went out for the day and when we came back the bed had not been made and they didn't leave any clean towels or washcloths. We had to call the front desk and she brought 2 bath towels. No clean washcloths so my husband walked over in the rain to get them. Received 2 hand towels and 1 washcloth. He was told that was all they had. Our reservation was for 2 more nights, but we cancelled.

12/27/19 I was very happy with my stay here. Emily at the…read morefront desk checked me in. She made sure I would have a room on the ground floor just as I requested. She was super sweet, patient, and answered all my questions. The room itself was clean, spacious, and had a comfortable king size bed, coffee maker, refrigerator, microwave, and LG flatscreen TV. Parking, Breakfast and Wi-Fi are included with hotel stay. My room was quiet and comfortable and I had a good rest before continuing my road trip.