The customer service at this hardware store seems to be exceptional, from each time we've been here…read moreand been helped! I absolutely love that someone offers to help load our car. Thank you! Always good deals to shop here too. Aside from your traditional hardware store needs, this place has an exquisite selection in their greenhouse. To appease the foodies, there's a WALL of unique soda and bbq rubs and marinades, ice cream popcorn and candy. Fun for the entire family!

A reliable local business with friendly, helpful staff and a wide array of products. Plants are…read morewell cared for. The rewards program actually yields valuable savings. Great local spot.

Excellent hardware store in downtown Gardiner. It has been there forever and has anything and…read moreeverything you will ever need. I asked for something and the woman told me exactly what I needed and where it was without any hesitation. She was so nice and personable. An extremely delightful experience. I hadn't been in there in years and I forgot how great it is. They have a lot of paint and so much hardware stuff.

I am always treated with such respect by the very helpful staff! I want to thank Jacky and Mike for…read morehelping me with my bolts and screws for my roof rake. They were wonderful!!! I highly recommend this store for excellent customer service and know how! Thank you!!!!

I received an email from Aubuchon Hardware early in the morning (5:14 A.M.) of July 13th, 2022,…read moreinforming me that I had a $5.00 reward that would be expiring the next day. Needing some repair material for my kitchen counter, I stopped in at the Bangor Street (Augusta) location at approximately 8:30 A.M. that morning. The young man who assisted me made some recommendations pertaining to the materials I would be needing to make the repairs. When I went to the counter to pay for the materials, an elderly man waited on me. I told him that I had a $5.00 reward, which he claimed he was unable to find on the cash register's computer. I then showed him the email on my cell phone that I received from Aubuchon earlier that morning. He said given that there is no bar code on the email, he would not give me the discount. What "really fried my hindquarters" was the fact that he insinuated that I must have used the discount previously, and that he still will not honor the reward. WHAT?!?! Excuse me, but (as I pointed out to him) I could not have used it previously, as you can see by the time stamp on the email, I received it at 5:14 A.M. this morning, and if I would have already used it earlier this morning (which I certainly did not), it would seem that you employee would have remembered me making a purchase and would have a record of it. I WAS NOT a happy customer. I informed this employee to keep the materials I had intended to purchase, and that I would take my business elsewhere. I then walked out and purchased what I needed at one of their competitor's, even though it required an additional 15 minute drive further beyond their store. Up until that point, I've been a satisfied customer of Aubuchon's Augusta store. Needless to say, I will not be back. I am writing this post on July 23rd, and had sent the above in an email to the store manager (as per their website, Mr. Michael Jacques, 064@aubuchonhardware.com) on July 13th, who didn't have the common courtesy to respond with any type of explanation. Apparently, they don't value their customers. Based upon the service I received (or rather, didn't receive) I do not recommend this store, and will be taking my business elsewhere from this point forward. On another note, the only reason I gave them a 1 star rating is because you need to rate at least 1 star in order to post the review.

Bought a riser for my washer. when I opened it , the screws were not inside like they were on the…read morelist of contents. called to get some screws sent to me and they would not get me screws and instead had me file a warranty claim....wtf...never again

Incompetence is what they are all about. I wanted a utility trailer and needed it as soon as…read morepossible. They didn't have it in stock but didn't tell me that. They waited 6 days and then said my payment was declined. I then sent a new payment and they emailed a few hours later and said that payment was declined. I called them and they said they had to order the trailer. So that trailer will be here almost a month after I ordered it. I should have went to Home Depot. No more Lowe's.

I had purchased a "members club" recently and had not found it useful for many items. Today I found…read morean item that I needed and the price tag showed a real good price for club members. When I got to the checkout I was informed by the store "supervisor" that it was a mistake and I would have to pay full price. This has brought me to the point where I'm thinking that paying for the club membership is a scam being played out on the customers. I'm very disappointed with the way that Harbor Freight in Augusta Maine handled this!

We thought Dawn at Kitchen Encounters could help us with a wooden countertop for a wet bar at our…read morenewly constructed home So we took the time to visit her showroom in Augusta, ME, then sent her repeated emails with requests for a price quote with our dimensions, etc. No response from Dawn. Don't waste your time.

From the owner: Kitchen Encounters is a premier kitchen and bathroom cabinetry store offering quality cabinetry,…read morevanities, stone and fabricated countertops, flooring, and window treatments. In addition, we offer lighting, hardware, fixtures, and decorative accents to add the finishing touches. We are a locally woman-owned business offering custom design services for new construction or remodel projects. Our showroom offers gorgeous cabinetry displays and samples for everything you'll need to turn your dream kitchen and bathroom into reality.

I bought a BCS 722 with a sickle bar attachment that I have had some mechanical issues with…read more Because the owner knows I depend on this machine as more than a weekend warrior, he has been awesome in regards to warranty and service on this machine. Very pleased with this dealership.

We used to visit Estabrook's who we lived in the Brunswick area, but since moving to Randolph, we…read morehad to find a great garden center in central Maine. Well...Longfellow's is IT. It's huge! Has everything one needs for home gardening and landscaping. Plus an amazing gift shop and kitchen store. Nothing seemed overly priced, it's as expected. So that was good. We stocked up on perennials for our new house and loaded the car up with soil and compost. There's employees all over the place, like little worker bees. So someone to answer any questions you might have, or to locate a person who can.

Always a pleasure to visit Longfellow's. Plants are well cared for and robust. Staff is…read moreknowledgeable, friendly, but also welcome you to stroll aimlessly for hours.