Extremely unprofessional and unreliable…read more I scheduled this company last Thursday for plumbing work related to a light shower remodel, with a confirmed appointment for Tuesday. I clearly explained the work when scheduling, and their own website specifically states they perform remodeling work. I even asked them to provide a rough estimate ahead of time and they never did. At 7:40 a.m.--roughly an hour and twenty minutes before they were supposed to arrive--I received a call saying they weren't coming because they "don't do remodel work" and that the person who scheduled me should never have taken the call. That excuse is difficult to take seriously. They had the scope of work and my appointment for several days, and their own website advertises remodeling. If they couldn't do the work, they had plenty of time to tell me instead of canceling barely an hour before arrival. They referred me to the caller's son's plumbing company, who I immediately texted and never heard back from until 2:30 pm. With my shower installation scheduled for the next day, I was left scrambling to find a plumber at the last minute and had no reasonable opportunity to compare pricing. A scheduling mistake is understandable. Waiting until the morning of a confirmed appointment to cancel with an explanation that contradicts your own website is not. Completely unprofessional. If you have time-sensitive work, I would strongly recommend looking elsewhere.

DO NOT buy a water heater from them. You will be insanely overcharged! They told me the rheem…read morewater heater they sell is a "Professional" model made for plumbers. UNTRUE. I called rheem and they elevated my call to a tech supervisor who plainly said they DO NOT make special water heaters for Plumbers, no matter what the badge/insignia on the heater says. It is the exact same model Home Depot sells for about $600. They charged almost $1500 with installation. Buy the heater yourself and any plumber will install it for about $300.

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

Chad replaced our 2 toilets today. He did an excellent job and was very professional. Great…read morecommunication throughout scheduling and day of work. He gave us a veteran discount which we really appreciated! Will definitely use him in the future.

From the owner: Schedule appointment today read more

Nick was very professional, responsive, on time and super helpful! I highly recommend and will…read moredefinitely use Norfleet again in the future.

Fantastic folks that really went above and beyond in fixing up my old house. I've had some bad luck…read morewith plumbers and I am so happy to have found them!

Same day service to replace my broken water heater and I was able to negotiate a better price. Nice…read morework!

Sadly, even though I like some of the people who work here, they dropped the ball on fixing our…read moreissue, and they maxed out our allotted amount we had for the year through Homeserve. We had our sewer line down for a month, and our tenants threatening to move out. Which is entirely understandable. If Home serve sends this group out, watch them like a hawk, or ask for someone else.

Quick, efficient, clean. Plumber answered all questions. Explained what exactly was done. Price was…read more$200 less than all other quotes.

They quoted $500. to fix a pipe. Luckily my nephew was there and shook his head, then thanked them…read morefor coming and told them they could go. His dad was on the phone and said it could be done for less than a quarter of that. Sure enough, we called another plumber who fixed it for $100.

"Good Time" is the perfect name for this company because working with them was truly a breath of…read morefresh air. My husband and I recently bought our first home, and while trying to complete some minor upgrades, we discovered mold. We immediately panicked, assuming the absolute worst. After reading their excellent reviews, I decided to give them a call--and I am so glad I did. Everyone who came out to our house was incredible, friendly, and deeply professional. They made an incredibly stressful situation completely painless, and they treated our home as if it were their own. One important tip for future customers: This company focuses strictly on remediation, meaning they do not handle the reconstruction or repairs (like replacing drywall) once the mold is gone. This wasn't an issue for me--I simply called around and found a local contractor to patch things up afterward--but it's important to go in with the right expectations and always ask questions! The team members we worked with deserve individual recognition: Brandan came out first to rule out any active plumbing leaks. Once he confirmed the mold wasn't plumbing-related, he kindly offered to inspect the rest of our new home's plumbing. He caught a few minor issues, explained his recommendations clearly, and provided no-pressure quotes. We are so relieved to finally have a trustworthy plumber on speed dial! He then immediately looped in their mold specialist, Ruben. Ruben arrived the very same day to assess the mold and provide a fair quote. He was incredibly sympathetic to our situation and reassured us that he would remove as little material as possible while keeping the home safe and thorough. We immediately knew we were in good hands. A few days later, Ruben and Ivan completed the work. They were punctual, efficient, and surprisingly quiet. Not only did they finish on time, but they also managed to save an entire wall and our builder shelves. Because they saved the wall, Ruben actually adjusted our final invoice down to reflect the lower material removal--a massive financial relief for first-time homebuyers. Ruben took extensive photos, walked me through the containment zone to explain their findings, and even returned the next day to walk my husband through the exact same breakdown so we were both fully informed. The final report they provided was incredibly thorough, detailing every single step with photographic evidence. My husband can be very picky about contracted work, and even he was completely impressed and had zero critiques. We were so incredibly stressed, and the calm presence and expertise this team brought into our home was invaluable. After a separate, highly disappointing experience with a different local plumbing company just days prior, "Good Time" completely restored our faith in local businesses. I cannot recommend them highly enough!

The tech was very courteous and arrived rather quickly, however, I must say the price $$ of the…read moreservice was extremely high