I've been a Genesis member for about 3.5 years, and unfortunately, the Ridgeview location in Olathe…read morehas been a consistent disappointment. The only reason I've maintained my membership is because I'm a tennis player and regularly use other Genesis locations like 110th and Merriam. Ridgeview, however, is closest to my home, so I still visit in the mornings - and nearly every visit highlights ongoing issues that have never been resolved. To be fair, the staff is actually one of the bright spots. Most of them are attentive, friendly, and genuinely seem to care about members. The few who were not up to par are no longer there. This makes the situation even more frustrating, because the front-line staff is doing their part, but the overall facility conditions don't reflect their effort. Cleanliness is a major problem. The locker rooms, showers, and steam room are consistently dirty. I've personally seen trash, hair, and even toilet paper scattered across the steam room surfaces. The showers are regularly filthy, and the hot tub is frequently in unacceptable condition - cloudy, green, and foul-smelling. On one occasion, I tested the water myself and found zero chlorine or proper chemical balance, which is frankly unacceptable for a facility that markets itself as "luxury." Even basic amenities like towels are an issue. They are often stained, worn out, and sometimes visibly tattered - not what you expect from a premium-priced club. Equipment is another major problem. On any given day, it feels like only about 60% of the machines are actually functional. Broken cardio equipment, damaged weight machines, and even unsafe conditions - like equipment missing seats but still left on the floor for use - are common. It's not just inconvenient, it's dangerous. What's most frustrating is the lack of response or accountability from leadership. I've emailed staff, spoken with management, and even reached out higher up - and nothing changes. My most recent email detailing the condition of the steam room didn't even receive a response. There was recently a promise posted throughout the gym that new equipment would be installed by the end of Fall 2025. Those signs quietly disappeared in early January, and now the explanation is that they are "waiting on new flooring." This has reportedly been the excuse for years, and at this point it's hard to take seriously. This location is marketed as a premier Genesis club, but it falls well below the standard of other gyms in the Kansas City area. Even other Genesis locations, like the 135th Street club, are significantly better maintained and updated. At the end of the day, you're paying a premium price for what should be a high-end experience - and this location simply does not deliver. If you're considering a gym in the area, I would strongly recommend looking elsewhere. Lifetime Fitness, while more expensive, at least delivers on cleanliness, maintenance, and overall quality.

Think Twice! I can…read moreonly speak from my perspective, not that matters to the management of this money grab operation. I was pressured into "discount--soon to expire pricing" for ill-conceived amenities I told them I did not need. -my bad for agreeing. Shortly after joining, equipment I needed was often broken and left as such for as long as I had been going. The AC broke and a lousy work around was put in that did not address the over heating problem. I often had to go hunting for towels, and nearly no one was cleaning their nasty sweat of of the equipment after use. I stopped going and asked to be let out due to these reasons, but of course all I got was "sorry it's policy that you have to pay an absorbent cancellation fee totaling the same the same amount as if I kept the contract. I'm not sure management has their customer in mind. I saw no one using their so called amenities, not once, I wonder why??? Perhaps it is because it is a f façade, designed to lure in customers and trick them into over paying for service. When my contract was coming to an end, they wouldn't even let me put in early notice to cancel at the end of term. No, I had to wait until a very specific day to give 30-days notice to avoids paying for extra months. Then when I called up there I was promised over the phone I would have the extra month waved, which of course was an empty promise just like everything else this place claims to offer. There are much better options out there. I encourage you to seek them out.

I have been a client at Next Level for approximately two and a half years. During this time, I have…read moreworked almost exclusively with two trainers - and when schedules conflicted, I have also worked with four other trainers as 'fill-ins'. I have been thoroughly impressed with the knowledge and professionalism of each trainer, and have learned much from their respective areas of specialization. I can't wait until they move into their new/larger space downtown later this year. The "motto" at Next Level: Don't talk about it...be about it...

I have worked out at Next Level with either Chad or Laura Richards for 15 years. They have a…read morelevel of expertise that most personal trainers do not have. Their education and training allows them create a gym where proper form is priority. They believe in starting from the bottom and helping their clients achieve their goals in a safe and healthy way.

I love Life Time Fitness and I always have…read more Life Time Fitness isn't the closest facility I have where I live but it's worth the drive. Other times I do have a membership at competitors facilities for days I don't want to drive. I couldn't tell you ONE time I have walked into Life Time and not been greeted and asked how I'm doing. I've gone at 1AM multiple times after a long work shift and had great conversations and great greetings. The staff is so passionate whether it be checking people in, signing up memberships, cleaning the locker rooms and even cleaning / re-racking the gym. This specific location is always so clean, you don't see dust anywhere. I've even been curious when I get higher doing chin-ups to look over the Yoga Sign and on top of TVs and even there, spotless! Amazing. Huge basketball courts, kids facility, and rock climbing. Nonetheless I appreciate being a member here more than just the facility but always feel like I'm welcome. Kinda like a nice neighbourhood I move into, except it's consistent, clear, and clean. I may not go as often now that it's busier as I work retail and get tired after work, but I won't even cancel my membership because I know after any long day if I really need to relax or let a weight off my should I'll visit. Maybe 2020 is my physique year, 2019 wasn't. 10/10 recommend to anyone in the area looking into joining.

Customer service needs a lot of work. Do not expect that they care about member experiences.read more

Matt Terry is my nutritionist (these guys are more than just a gym). With his help I lost 12 lbs…read moreand have a clearer head. Cannot recommend highly enough.

I've been seeing Matt Terry, co-owner of Body Solutions, for personal training for years and I…read morethink he's great. He's extraordinarily knowledgable and he really cares about his work. But please, don't read this review and don't believe my accolades. I'm a bit possessive when I find a great trainer. There are a lot of mediocre trainers around town who don't have Matt's professionalism and expertise. Why don't you go to one of those and leave my trainer to the lucky group who has already found him (just joking)?

I was a college athlete and have enjoyed working out and training for most of my life. I have been…read moreto a variety of gyms, including other class-based places. This has been my favorite and I specifically love this location as well. I started out coming to the Lenexa location because of my sister, and I pass a couple other OTs to come here. I have stuck with a Lenexa due to the coaches and "vibe" here. I recently upped my membership and class frequency because I genuinely enjoy coming here! I get so much more out of each session and push myself harder than I would just on my own. It definitely gets my vote!

I don't know if all Orange Theories are the same, but I can tell you stay away from this one…read more First of all not only do you have to pay high monthly fees but you have to pay for a gizmo that may or may not work, You can't just take the class and workout because you have to have this heart rate monitor so you can stay in the "zone" But I was willing to deal with that so I can have the structure. My first "Trial" class was pretty good. The instructor made sure I knew what I was doing, checked in with me throughout the class, and the heart rate monitor worked as it should. That didn't make it past that class. As my monitor didn't even register my name on the monitor, the instructor walked by several times as I sat there obviously not doing anything. Did she stop and check on what was wrong? Heck no. I had to go to the front desk three times to try to get it working. Now remember you must have the monitor to work out. So i sat there missing the first ten minutes of class. And having to get up and walking out of the training room repeatedly was embarrassing. And yet this "instructor " never did a damn thing. Of course the front desk didn't come into the room to see what the issue was. They just kept telling me it was fixed.. So I had to leave. Then I got an email later on with my progress report. WTF? I obviously didn't work out so what progress were you reporting on? At least I got an email from my sales rep trying to make it right. Got a phone call two mornings later from the Head "Coach" "extending a warm welcome". Like you had no clue what happened the class before? I was just another name on a list she finally got around to calling and feeding me a pre-scripted pitch. Then i got an email from the manager. If it wasn't for that email I would have quit right then . She promised to make sure everything ran smoothly the next week. Spoiler Alert? Yeah you know it didn't. My first issue was the website. I'd log in go to schedule my class and it would try to schedule a location 400 miles away. So I had to call in to book. Frustrating. I got there early to make sure they could double check the equipment. Noone made sure my monitor was working properly. What I did get was a babysitter who tried to tell me I was holding the row machine handles too tight. Once again WTF? If I can make this stupid monitor inoperable my squeezing my hands too hard then something is wrong with your equipment No matter how hard I rowed couldn't get above 34%(58 bpm) which is below a good resting heart rate(60 bpm) And since I've only recently quit smoking my resting beart rate is 80 bpm. Which means if I just sit there my monitor should register about 46%. But my babysitter convinced me it'll get better. Lol yeah. It should work from the beginning not 50, 80, 90% of the time. At the end of class I gave the front desk back the monitor. Of course I had to wait for someone to get to the desk. And of course she tried to convince me that she saw it working. Um no you didn't. Even my babysitter saw that it didn't work properly. And now it's been a whole week and I have not received another email from the manager or call from the "Head Coach". And I have yet to see a refund, which means I need to deal with them Monday or my bank to start a back charge. Both frustrating.

Great location!! I love all the staff and new owners! I am always excited to go workout and get…read morestronger!

Cory is a wonderful personal trainer. I work out one on one with him three times a week. He is…read morevery personable and thoughtful of my physical needs and limitations. Cory motivates and inspires to work toward goals and achieve great fitness without being "in your face." I really like his style of training!

From the owner: We specialize in Weight loss and Toning and Firmingread more