Pretty horrible service. We made reservations for 2 people and we were never picked up. I tried…read morecalling several times and went straight to their answering service. Scam! Pick another tour service If I could give a 0 I would

We did the El Yunque/Bio Bay excursion. The tour guide, Debbie, was very nice and did a great job…read more Since this excursion combines two tours into one, it's a long day (12 hours total) but we preferred to do it that way. El Yunque- the bus drives up to the tower that overlooks the rain forest and has beautiful views of the island. Then we went to the waterfall for photos and then a brief hike (15 mins each way) to a beautiful river where you can either swim or relax by the rocks. There is not very much "hiking" except to the river, so you basically get the benefits of the view without all of the hard work! There's a pit stop before the Bio Bay excursion where you have about 1.5 hours to grab dinner or relax on the beach. Bio Bay- this tour is led by a separate company, but Fine Line still covers transportation to and from the excursion. One piece of advice would be to bring some dry clothes to quickly change into after the tour. While we all had swimsuits on and towels to wrap up in, it was a cold/wet hour-long ride back to the hotels.

My family recently travelled to PR before and after our cruise. I arranged transportation from the…read moreairport to the hotel, hotel to the cruise terminal, the terminal to the new hotel and hotel back to the airport. I couldn't be more satisfied with the service or the price. Highly recommend.

Unreliable pick up times and terrible customer service experience!…read more I searched for over an hour the day I decided to book with GO (Puerto Rico) Airport Shuttle for my mom, so I felt like I had done my research and picked a great company to take good care of her. The website was easy to use and the prices were fantastic too. The trip from the airport to the hotel went smoothly with no complaints. Unfortunately, for the most crucial part of the trip, back to the airport, the whole experience went downhill. I personally called in my mom's reservation and the girl who booked the trip asked for her departure time and suggested a pick up time of 2 hours before it, which we all agreed to because it sounded like plenty of time. Unfortunately, the driver arrived late with enough of a delay, that it made my mom miss her flight. Already upset about the predicament, she called the shuttle company while at the PR airport to request a refund and was met an angry rebuttal and accusation that it was our fault for only requesting a 2 hour window. When my mom informed her that is was her company that suggested the pick up time, she adamantly denied it therefore calling us liars. The following day I promised my mother that I would help handle the issue. My attempt was to kill them with kindness, so I called and spoke with Crystal who was also polite, but gave me the total and obvious run around. I asked to speak to someone who could handle the refund and she informed me "she" was gone for the day, but would pass along the information because she herself was going to be off the following day. When I inquired further about the person's contact info, she then corrected herself to say that "his" name was Jose (which, by the way, is almost every man's name on the island). Then, coincidentally, she immediately remembered that he was on vacation and didn't know when he was returning. I asked if anyone else could help, but she said she didn't know who else could refund charges. She then vowed to continually follow up until I got a refund, but I'm still waiting and I'm calling BS. If you have nowhere important to be, then by all means, use this company cause the fees are reasonable - If you value your time and want respect, choose another, more highly rated shuttle company on the island. You deserve to enjoy your vacation! Happy travels!

I filled out the online form for cab service. I was given a quote for $55 dollars from the Sheraton…read moreto SJU...something didn't quite add up...I paid the highest surcharge in the world on Uber when I arrived and it was $35. I went to the lobby of the hotel and asked how much a cab typically cost and they quoted $21 plus $1 for luggage. I understood that I requested a early 4AM pickup but that still doesn't justify the price gouging. When I told the respondent through text that $35 was all I was willing to pay for this short ride he or she responded 4AM; 10 minutes 80mph. It was at that moment I knew this was not the place for me. I ended up with Uber for $21 with a surge. Now the Uber driver gets a nice tip.

In time to pick me up. Car clean and smelling great. The driver was very friendly. If you need a…read moresave transportation this is the service to use.

When you are traveling to Puerto Rico, they really make it easy for you. You can call or text and…read moreget all of the information you will need for your travel. They have an awesome guy, Steve who will pick you up at the airport if you need it. Also, Mario can help drive you to different places around the island if you have plans. There are several different homes, around the island, in different cities that you may choose from for your vacation. Best part for me, is that they offer a military discount!

Amazing place to stay! I have stayed In the dorado house, hato rey and Fajardo…read more Great friendly owners!!

We used Peter for both long & short trips around Puerto Rico. He is prompt, friendly & reliable. It…read moreis great to ride with someone so knowledgeable about Puerto Rico but speaks English loud enough for us to hear & understand. We found the native drivers speak to low & fast with such a strong accent that we missed most of what they said. We highly recommend Rice & Beans for your transportation needs in Puerto Rico.

Absolutely the most dependable and responsive limo company in San Juan - I dealt with several, but…read moreGabriel Feliu, the owner, exceeded my expectations. He went out of his way to arrange transportation for my large group of executives flawlessly and graciously. Highly recommend him and his firm.

I had a great experience with The Limo People. Gabriel picked us up at The San Juan airport and…read moredrove us to El Conquistador in Fajardo. He made a stop for us to get some supplies and gave us recommendations on some excursions to do while in Puerto Rico. They even picked us up at our hotel at 3:46 AM for our return flight. He was there when we got to the lobby and ready to go. I would definitely highly recommend this limo service for a very professional and dependable experience.

My wife and I had a fantastic stay with Brad and Yunque Brisas. His villa is not fancy, but is…read moresituated beautifully on a bluff overlooking the ocean to the North and the rainforest to the East. The layout makes you feel as if you are living right in the forest - abuzz with sounds and smells and breezes. Brad provides daily breakfast, is available to cook wonderful local flavor for dinner, and, is an amazing concierge able to direct you to the best spots across the island for food, drink, beach, snorkeling, rainforest, caves, etc.. Don't just take my word for it, see the many amazing reviews on VRBO. http://www.vrbo.com/311614 If you are looking for something a little different than all the typical hotels - this is definitely worth checking out.