I've had a coat cleaned and it was fine. However, since they offered alterations and I had a pair of pants that were too long, I decided to get it trimmed there as well. First of all, it took a week, which I think is ridiculously long for the job. Then, they botched the job. I had asked to keep the appearance of the bottom hem of the pants the same, and basically they resewed it in a way that was different, and the stitch lines weren't even straight. When I sent it in, I had made specific requests and said that if they weren't able to do what I wanted please give me a call and just leave it, which they apparently didn't. read more