5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

Love this cleaner, used them for years. Now new owner, superb. Support your neighborhood business!…read moreLocation and convenience matters!

They went above and beyond when one item went missing on a rush order. They delivered that item to…read moreme the same day. It was due before 6 PM. Kudos to great service and a wonderful experience with people that take responsibility for customer service.

the owner went above and beyond to fix an issue and exemplified ideal customer service! They have a…read morecustomer for life as a result!

Their seamstress is horrible she does not listen nor does she call to ask questions. She may be…read moreable to do a simple hem or button but nothing more !!!

Not ready when promised, they eere actually closed, came back couldn't find clothing, had to come…read moreback, found clothes but hadn't cleaned, going on day 6 now, cam back, clothes not pressed even though they knew, still charged, total shit show , DON'T go there!!!!

I checked out this new laundromat on Sunday, June 29th, and I was honestly really impressed…read more The staff was friendly, professional, and helpful. The place was clean, well-organized, and the machines were modern. They even have a little area with a game table to keep you entertained while you wait. They also have an app that lets you see how many machines are available before you go, pay right from your phone (they take other payment options too), and it even notifies you when your laundry is done. Bonus points for the free Wi-Fi, TVs, Sunday refreshments, and it's BLACK OWNED! I'll definitely be back.

Support local, support Black-owned, and treat yourself to a laundry experience that's actually…read moreenjoyable. Highly recommend.

This place is a life saver! Flew into town for late Friday night. Called Saturday morning to see if…read moreI could get my suit pressed in time for a wedding on Sunday. They were busy, but said bring it on in. I was expecting this to be done later in the day before closing, but they took care of it right away and had me looking sharp and out of the store within 30 minutes! Great customer service, great quality work. Thank you Nora and Paula!!

This was the very first time I've ever needed to use dry cleaners, but our cat peed on our king…read moresize comforter/quilt. This absolutely does not fit in our washer and if you have cats, you know their pee smells horrible. I'm not sure if I caught them on a busy or off day but if you're searching for great customer service skills, this isn't your spot. They're very dry and direct. Which can come off as rude. Especially to someone who's never used the service and just wanted to learn what's expected during drop off and pick up. It was as if I was supposed to know what info they needed and how they needed me to say it. And when I didn't say how or what they wanted, they cocked an attitude. Overall, they cleaned the blanket perfectly and got the smell out which is why I gave them 5/5 stars. I would definitely use them again and even recommend them to others, but just caution people to not have high expectations regarding the customer service part of it.

Good prices, reasonable times. I will go back again. I need more things to bring to themread more

I would NEVER use them! I called and asked for a price for shirts/blouses and the person who…read moreanswered the phone said,"we don't give prices over the phone and then hung up. How RUDE.

Cleanliness Service…read more Customer Service And Management Also Great Location For Travel

this place is sick. I requested my Laundry at 10:41 on five on Friday and they don't do weekends…read more TOM went out of his way to pick up my laundry Sunday morning at 6 AM and drop it off on Sunday at 6 AM. This is the type of service that you can expect from them like if you have an emergency request if they are even remotely possible to do it they are there and it comes back perfect