Took in a king size comforter last week. It had one light stain and needed to be freshened up. My husband stopped to pick it up on day 7 and he could see stains on it through the bag. He told them to redo it. He picked it up today, day 8. It smells fresh but has more stains (about 6) than it did when we turned it in and the original stain looks like it was never touched. Husband did say staff was nice. He felt like they would redo it again. However I really don't want to keep washing out stains they are putting on my comforter. Eventually the comforter will wear out. Who knows how many "redos" will need to be done. I gave them a chance to complete a service. I gave them the chance to make it right. They failed both times. I'm done, will not be going back. read more

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This place is my go to for dry cleaning and alterations. I think some of these negative reviews are for the Grace cleaners on Madison. GRACE EXPRESS CLEANERS IS NOT THE SAME AS GRACE CLEANERS ON MADISON RD! Grace Express has been doing my dry cleaning and alterations for the past 7 years without fail! Their prices are fair and have my stuff ready before my pickup date! Two years ago, I took in a dress with old stains. Couldn't guarantee stain removal on my formal that look like they became a part of the dress, but the stains came out! So, I take my husband's and dad's dry cleaning and alterations to Grace Express also! Mrs. Grace Cho takes good care of them also! read more

Grace Cleaners Express - Grace Express Cleaners... not the same as Grace Cleaners on Madison and different owners. Mrs. Grace Cho takes care of me always! - Laundry Services Near Me - Clarksville, Tennessee

My daughter has a white dress she uses for sorority meetings. When she pulled it out of the closet to wear we noticed she had some stains on it from the last time she wore it. They were very honest about being able to get the stains out. Pointed the ones out that wouldn't be a problem and showed us the ones they were not sure they could clean. When we picked the dress up all stains were gone and the dress looked brand new! I will trust them with any of my future dry cleaning needs! read more

They always do my dry cleaning and alterations but they really outdone themselves. She made pillows for my grandmother's vintage (1952) hide a bed, repaired my sister's baby quilt (1958) and getting the stains out! She repaired a handmade sheer blouse and sequined skirt of our mothers and removed the old age stains, she repaired, cleaned and removed the old age stains from my sister and my handmade skirts and blouses from 1959. read more

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If I could give zero stars I would! Took in a very expensive suit that was purchased the same day we dropped it off At the cleaners. We were told to come back by 2 pm the following day and it would be ready. We arrived and they could not find the suit. They states a Dillard associate picked it up with the other suits because that where it was purchased. No remorse from These owners and Dillard's did not pick it up! Grace was trying to pass blame! This is horrible customer service and the owners didn't seem to care. Wouldn't offer us anything and just said sorry!!! Never use them!!! read more

I brought a coat to be cleaned on a Tuesday. I returned on Saturday to learn that not only was the coat not cleaned but it has a 3 inch rip in the front of the coat. They claimed I dropped it off like that which I did not. But regardless why did they not call me. Now I am scrambling to find someone to fix the rip and have it cleaned before I leave for my trip in a week. Never going back. read more

I see they deleted my negative review. The older guy that waited on me was mean and nasty. I pull up and I waited about 2 minutes. Nothing. So I tapped the horn and he came out. No sorry for your wait, nothing. I would have left then but, I'm new to the area and needed some shirts washed. I came back to pick them up, same thing. I had to wait. Again, no greeting, no communication at all. I pay and he turns around and walks away. I asked, "Can't you say thank you?". He just about screams "Whatever!!" Never again. A guy in my unit says he was treated the same way. We've told as many people as possible, do not go there. They turned me on t a great cleaners closer to Campbell. $14.67 was way too much to pay for 3 shirts. I should have asked first. The worst service I've had in years. DO NOT GO THERE!! read more

Very sweet lady working is always so nice. We have used them for about eight years. No issues. The drive through window is a nice way to make it easy to drop off and pick up your clothes. They will even ring you up while you stay in your car and will put clothes In trunk if you pop it open for them. read more

I wish I could rate them higher. Absolutely wonderful!!! I got married at an outdoor venue two years ago. I thought my wedding dress was ruined from all the walking and dancing on the grass. I mentioned my dress to Grace and she told me they'd try their best to get the stain out. I was pretty doubtful to say the least. When I came and picked it up I couldn't believe how perfect it looked. It was as if it had never been worn. I mean come on! The stain had sat for over a year and they still were able to make it good as new!!!! read more

Aviod aviod aviod. A dry cleaner has little to do- dry clean your cloths on time, charge a competitive rate, make sure it is all actually clean. "grace" is striking out on two out of three. After giving this business an extra day to get my boyfriend's and a friend's formal uniforms cleaned, she still did not have the shirts done and had lost track of one of the bow ties. She refused to let me split the order up into two payments, like we requested when we dropped them off (and to which she said we would be able to do). Her organization strategy looks faulty and disorganized. If you want to get half your order and leave feeling anxious spewing profanity as you walk to your car, head to Grace Cleaners. read more

I have had both dry cleaning and alterations done here and never had a problem. They always get the job done quickly, even when I need alterations done within a week and they are so sweet! Me and my husband never go anywhere else. read more

Friendly staff, and I think there is only two of them doing all the work. I've never had any issues with prices or the quality. I've even had them do alterations and they do very good work. I wouldn't trust my clothes with anyone else. read more

I have had the privilege of using this facility for many years. I can't believe the negative things that have been written. This establishment has proven time and again that they are the best in the business. Not once have I been dissatisfied with this shop. Grace express knows what they are doing. read more

DISGRACEFUL is more like it....I dropped off my semi-formal WEDDING RECEPTION GOWN and my husband's BRAND NEW worn 1x for our wedding rehearsal suit...after goingback 2x (it wasn't ready as promised) she handed my dress to me in PIECES, that's right folks in PIECES and my beautiful Ivory silk Pamela Rowland extremely $$ gown looked liked it had been tye-dyed!! In shock, I had to return yet again b/c the suit was not ready, I returned and picked up the suit only to find that the pants were 2 shades different than the jacket and the jacket had a werid stain on the sleeve! Furious, I showed them my $650.00 in original receipts, at first the owner tried to use the designer as an excuse for faulty merchandise, then he tried to give me some crazy story about he could only reimburse me 80 or 90% of my cost. When I told him he was insane & I would see him in court he refused to give me my clothing back until I raised my voice & explained that it was my legal property & is now evidence. I just filed a small claim's case against him. As a consumer, I am sick of these businesses getting away with this and have decided to take a stand! read more