the management and communication are non existent. my husband has dementia and is prone to falling…read more he was at This facility for two weeks and fell everyday. staff are not well trained. English is a second language and our deposits and money were tied up for weeks after we gave notice. we couldn't get any definite dates for release of funds. the property is poorly managed with filthy windows and dead plants. there is no place for guests to meet and the dining area is also the tv room.

My mother was a resident of Ventura Villa for several years. It was recommended to us by her…read morehospice provider as a facility which they knew provided good care. According to my mother's doctor, the outstanding care she received at this facility helped to extend her lifetime. I will be forever grateful to the staff for their loving and professional care.

My old friend Jim stayed about four years at Bella Nova, and I can highly recommend this care…read morefacility. The place is always clean and welcoming, which made a significant difference in his comfort. Jim often praised the food, noting how delicious and satisfying it was. Maria, the owner, truly cares about the residents and went above and beyond to ensure Jim stayed healthy and happy. Thank you, Bella Nova, for the excellent care!

Bella Nova Villa II, On behalf of my entire family, I want…read moreto extend our heartfelt thanks to Maria and the amazing team at Bella Nova Villa II, for the exceptional care you provided for our mom for the past 3 year during her time with you. When we entrusted her into your care, we hoped she would be in a place where she would feel safe, loved, and well cared for and you all went beyond our expectations. Caring for someone with dementia requires patience, compassion, and understanding, and you all demonstrated these qualities every single day. You treated our mom not just as a resident, but as part of your own family. The warmth, respect, and dignity you gave her made a world of difference, and it provided us with comfort knowing she was in such loving hands. We will never forget the kindness and attention you gave our mom dignity, respect, and love, and for that, we are eternally thankful. You made her final years as peaceful and beautiful. Love, Conne

My mom has been living at Brookhaven Assisted Living for 11 months now, and we couldn't be happier…read more Everything has been wonderful, and it's truly a place we can recommend with confidence to other families. If you're looking for a quality home for your parents or loved ones, this is the place. Gigi and her son are truly the rock of this community. The way they care for residents and treat families makes you feel like you're part of their own family. It's just amazing to see the love, kindness, and dedication they

We are incredibly grateful for the exceptional care my Mother received at Brookhaven. The home is…read moreclean, secure, and offers a peaceful environment. Gigi, Sam, Aman and her staff go above and beyond to make everyone feel comfortable and taken care of! The staff is professional, compassionate, and truly attentive to every individual resident's needs. The caregivers provide personalized, round-the-clock attention that you simply cannot get in a larger facility. We are so grateful that we had our Mother here with full support, love and care!

We have really come to appreciate the wonderful people that they have working here. The people are…read morealways ready to help, very kind, and proactive. We are especially grateful for the social directors, Jennifer and Gabby (and Miguel), who really go out of their way to look out for the residents and make their lives easier.

Oakmont is a very clean and quality residence. The caregivers are helpful and caring, the business…read morestaff are accommodating and understanding. Gabby in activities is very helpful and goes out of her way to assist the residents and explain the process. The nursing staff are close by and on top of what is happening with residents. Food is good with a variety of different cultural foods. Different levels of care are also available based on evaluation. Overall a great place for full time or part time status to meet your personal needs.

We moved both my parents to Alma Via in November of 2014. Mom to memory care. Dad to assisted…read moreliving. It's was the best decision we could have made for them. I toured all the facilities in the area at the time and ALMA via was the best choice for them. They made new friends and discovered old friends that they had made over the years living there or have moved in since. There is always an event to attend. Mom's favorite activity was the music. Tuesday's with Bill was her favorite day. It's a community. I go see dad at least 3 times a week but I see more than just dad. I have made many friends there and enjoy stopping to chat with everyone. The staff is friendly and courteous always willing to help. They participate yearly raising funds for Alzheimer's walk and staff walks the event too I have no worries. I know dad is in good hands.

Great staff! We do entertainment here quarterly. The residents seem very happy and the staff is…read moresuper accommodating.

My father was there few months and the staff from the administrators to care staff made me at ease…read moreknowing they gave him the best care, in honor of him i donated his pride and joy of electric recliner to them , i know he would have wanted it that way .

My Mom stayed at Ventura Grand Chateau for about a year. She needed a memory care facility and this…read morewas a great place for her. The staff is very kind and caring. The food is great. The facility is nice, it feels more like a house than a hotel or hospital. The entire place is gated so residents can walk around inside and out in the yard and they're safe. Ventura Grand was significantly more affordable than other memory care facilities in the area. Thank you to the staff at Ventura Grand Chateau for taking care of my Mom.

I'm writing this review after the passing of my parent, who was a patient of Buena Vista…read more Throughout my family's experience with Buena Vista Home Health, we experienced glaring failures that I feel responsible to warn other families and patients about. The care that my parent received (and didn't receive) fell short of the prompt, coordinated, and compassionate standard that Buena Vista claims. Here are the issues that deeply upset my family: 1. ***Schedule changes and communication failures*** My parent was admitted to hospice with terminal cancer on a Thursday. We needed help with medications, at-home care, and so much more guidance. Our hospice nurse Deneshia rescheduled her initial visit TWICE so that my parent wasn't seen until Monday. For a patient at the end of life, every delayed visit is time that cannot be recovered. Repeated rescheduling of an initial hospice assessment is unacceptable and reflects a breakdown in staffing, prioritization, or accountability. When Deneshia came to deliver medical supplies, she framed the visit as if she were "doing us a favor," noting that she was "only supposed to come once a week." In reality, that visit was to deliver supplies that we should have received at admission. Presenting the correction of Buena Vista's own delay as a favor to our family was inappropriate and added to our sense that my parent's care was not being prioritized. 2. ***Medication delays and errors*** Prescribed medications were delayed or entered incorrectly, and critically, my parent's Ativan was not delivered until the night before they passed. For a hospice patient, timely access to comfort medications is not a convenience; it is the core of the service provided by hospice. Buena Vista Home Health was not proactive in coordinating with my parent's physicians and pharmacy to ensure medications were in the home where they were needed. This delay caused avoidable distress at the most vulnerable point in my parent's life, and it should have never happened under hospice supervision. 3. ***Missing standard supplies at admission*** When the admitting nurse Brian completed the assessment visit, he noted that the initial care bag contained only bare materials. Standard supplies that should have been provided at the outset but were missing until the following week included: -Shampoo and body wash -Cleaning supplies -Foam dressings -Calazime -Urinals My family and I got so frustrated waiting for these supplies that we ordered them ourselves online. The absence of foam dressings and Calazime was especially concerning given the risk of pressure injuries in a bed-bound patient. These are baseline items that a well-run hospice program should have delivered on day one, not days into service. 4. ***Shifting clinical responsibilities to my family*** Our hospice nurse Deneshia shifted responsibility onto me, rather than taking it on herself. The only time she ever physically touched my parent was during her introduction and to take vitals. She never demonstrated how to perform any aspect of my parent's care. Deneshia repeatedly referred to our family as the "primary nurses" and to herself as "secondary." I find this framing troubling. If the family is expected to serve as the primary caregivers, then the hospice nurse's role in supporting, teaching, and demonstrating care becomes even more essential--not less. I happen to be a nurse, but the standard of hospice care cannot depend on whether a family has a trained healthcare worker in it. Had I not been present, I am left to wonder what care my parent would have actually received. I asked Deneshia to provide a list of my parent's medications and how specifically to administer them. I never received a medication list or instructions. I am shocked that Deneshia tried to explain the mechanism of COPD to me when my parent did not have COPD. Any education that a hospice nurse provides should be specific and relevant to the patient in front of them, not generic information that does not apply to their patient's care. Between this, the lack of hands-on care, and the absence of any real teaching, I'm left questioning what purpose the hospice nurse served at all. 5. ***Responsiveness at the time my parent's passing*** On the morning of my parent's passing, I found my parent pulseless and not breathing. My family called Deneshia three times without any answer. When Deneshia finally returned the call, her tone conveyed that our calls were an inconvenience to her. Her tone only shifted when we informed her that my parent had passed. After I informed Buena Vista of these failures, their response was to offer their apologies and to let my family know that they would incorporate our grievances into their clinical education. I share these experiences because I don't want another family to endure what mine did.

Kind, caring and experienced. Very responsive. They were so instrumental in supporting my mom and…read moreI. Thank you so much Buena Vista!

Connie was very helpful and had great contacts in the community. She worked quickly to help find a…read morehome for my dad.

Placing a loved one in a memory facility is such a difficult, emotional experience. Connie DeLaRosa…read morehas been working with me and she is kind, concerned, professional and knowledgeable. She listens to your concerns and her input brings the family peace of mind. Feel so blessed that Connie and I were able to connect. Victoria